Experience

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  Sykes

  Jun 2008 - Jun 2010

  Technical support

  • Remote access/Phone support for all in one printer• Software/driver installations• Network configuration and troubleshooting• Wireless printer installation and Configuration

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  Chase technology consultants, llc

  Sept 2010 - Apr 2011

  It support specialist

  • PC Assembly, Installation of different operating system and configuration (Window 7 and Linux)• LAN/WAN Networking• Onsite Troubleshooting of Terminals and Systems.• Setup of POS Terminals, Network Setup / Setup of Multiple Computers, Cabling, soldering• Installation and configuration of System, Sql Servers and Printers

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  Pacific online systems corporation

  Jun 2011 - Dec 2015

  Computer operation specialist

  • Provide IT support for lottery system (PCSO) • Monitoring/maintenance of systems and servers(Windows Server 2008/Linux Platform) • Manage active directory and implement GPOS for users and computers. • In charge doing training for systems users• Daily backup of system files in DDS tapes • T/S and maintenance LAN/WAN /VPN • Cisco routers and switch management and monitoring• Provide recommendations for hardware and software upgrade if optimization is needed • Perform as in-house technical support Show less

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  Smartlogic nz

  Mar 2015 - Aug 2019

  It support engineer

  • Provide all level of support to business clients.• Assist and support clients in any IT concern either onsite/offsite or remote.• Office 365 support/management (Microsoft Azure ,email, sharepoint, onedrive, MSteams, Skype for business).• Server/workstation hardware assembly, setup and configurations.• Server deployment, setup and management. AD, DNS, DHCP, EXCHANGE, HYPERV, GPOS and Sharepoint.• Software (eg. autodesk, myob, vision, moneyworks and medtech), applications installation and configuration.• Network support LAN/WAN/VPN/firewall and cabling. Cisco, ubiquity Fortinet. • Server, workstation monitoring and maintenance.• Backup engineer (onsite/offsite/cloud) setup, monitoring and maintenance. • Provide monthly server maintenance to clients Show less

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  Fisher & paykel appliances

  Aug 2019 - now

  Senior information technology support engineer