Ashley Viana

Experience

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  Chevys Fresh Mex SOL LLC

  Sept 2012 - Aug 2014

  Hiring & Training Manager

  At Chevy's, I oversaw all aspects of the store while hiring, training, and coaching staff to promote employee development and provide excellent customer service that met organizational standards. In this position, I monitored and maintained operations and implemented promotions and policies to improve sales, collaborating with senior management to reach budget and sales goals. I promptly resolved employee and customer issues and conflicts to maintain positive environment.• Developed new training programs for bartenders and servers that maintained the cost of goods within company standards of 19%.• Maintained compliance with OSHA sanitation and health regulations at all times. Show less

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  Flix Entertainment | Flix Brewhouse | Cinema Breweries

  Aug 2014 - Jul 2015

  Hiring & New Store Opening Manager

  I led daily operations while hiring, training, and coaching staff for multiple locations as the hiring and new store opening training manager. In this position, I developed and managed staffing schedules determined by sales forecasts and needs, producing schedules, designing training programs, and serving as a point of contact for training. I reconciled daily sales transactions, updated database, and maintained accurate records while leading staff meetings to update associates on products and promotions, and to discuss opportunities for improvement and how to address them.• Created and distributed training manuals for both front and back of house staff to clearly outline responsibilities and organizational standards, policies, and procedures. Show less

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  Alamo Drafthouse Cinema

  Jul 2015 - Apr 2021

  In my current position, I am responsible for all financials and daily operations while hiring, training, and coaching staff to promote employee development and excellent customer service. Here, I monitor inventory, create work schedules, and implement promotions and policies while establishing budgets and goals, processing payroll utilizing ADP, and completing financial planning. I maintain knowledge of proper processing of holiday pay, overtime, wage garnishments, tip pooling, and I-9 forms and familiarity with workers compensation and unemployment claims and I partner with the area director to execute annual audits.• Delivered 10% or lower turnover rate, the best in company history, by ensuring staff training was completed as part of onboarding processes.• Produced 96% completion rate for training, ranking in the top five within the company. Show less While the hiring and new store training manager, I directed the hiring and training of over 100 employees and produced schedules for all staff. In this position, I facilitated employee development by leading training programs that enabled growth and promoted organizational goals. I identified opportunities and produced training programs to address needs, prepare staff, promote growth, and increase revenue, partnering with stakeholders to execute curriculum for sales representatives that supported the increased market share. Additionally, I aided in the opening of other new locations, including hiring and training of all new staff.• Certified venue as a Leadership in Training Venue, enabling the in-house training of promoted management staff, saving an average of $60K per manager.• Designed training programs on Schoox powered by Hotschedules and updated training courses to reflect organizational changes. Show less

  • General Manager

    Dec 2018 - Apr 2021

  • Hiring & Training Manager

    Jul 2015 - Dec 2018
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  Atlanta Painting Company

  May 2021 - Jul 2021

  Project Manager