Thenseena Kooveri

Experience

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  ICICI Prudential Life Insurance Company Limited

  Jan 2005 - Jan 2006

  Financial Advisor

  Generated sales revenue through marketing and selling of insurance products to clientsCertified by Insurance Regulatory Development Authority (IRDA).

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  Principal Financial Group

  Jan 2006 - Jan 2007

  Process Associate

  Processed health insurance claims through the Principal Insurance Application by Sapience Performed Quality Assurance of the processed data and identify process improvementsReceived Excellence Award (2006) from the company Vice President for maintaining the data qualityReceived Top Performer Award (2006) for contributing to the overall performance of the team

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  Amdocs

  Jan 2007 - Jan 2011

  • Implementation Lead in gathering business requirements from client Clearwire for Amdocs CRM and Charging • Supported Business analysis and implementation of Amdocs CES 7.5 (Customer Experience Systems) suit as part of Amdocs Managed Services and Implementation Team.• Led deployment of new software release rollout by managing activities with cross-functional teams from US, India and Israel.• Technical focal point for Conversion activities and Data mapping with legacy CRM and Billing platform • Coordinated various phases of testing (System Test, User Acceptance Test, Integration Test) and Production readiness/ Performance Lab activities.• Technical focal point for day to day Production maintenance based on Service Level Agreement with client -Clearwire (Sprint) Show less • Business Analysis with clients for new requirements and coordinating for the proper rollout • Supported Amdocs Implementation and Conversion projects for various clients like Clearwire, Metro PCS and Sprint–XOHM (4G technology) on Amdocs BSS systems like Amdocs CRM (Version 6 and 7.5), Partner Management, Order Management, Self-Services (Web) and Amdocs Billing and Charging. • Served as Business front Technical focal point and expert for Amdocs CRM (Customer Relationship Management), Partner Management and Self-Services (Web) • Identified and developed process improvements and validations for ensuring implementation accuracy• Developed new tools and reports for reducing the manual efforts, Coordinated Databases and Server requirements with Infra and development teams Show less

  • Senior Business Analyst || Amdocs Managed Services and Implementation Team |

    Jan 2010 - Jan 2011

  • Business Analyst || Amdocs Consulting Division

    Jan 2009 - Jan 2010

  • Technical Business Operation Analyst || Amdocs Global Strategic Sourcing

    Jan 2007 - Jan 2009
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  Ericsson

  Jan 2012 - Jan 2015

  • Led Business Process Stream to drive various Business Process Workshops, Collecting Requirements and identifying Gaps based on theBusiness Process Workshop discussion to come up with Solution driven Business Process flow.• Managed projects by preparing "Resource Analysis" document and Weekly Status Report Decks• Involved in Program Management, Strategy and planning decisions to meet with client expected deliverables and also to assist inEricsson’s Pre-Sale delivery methodologies.• Supported internal stakeholders by providing expertise and training artifacts on Amdocs CES 7.5 and various BSS productsImplementation Methodologies to bring up Ericsson’s existing and new employees to gain knowledge on BSS Products Show less • Conducted business systems analysis and creation of business and system requirements for T-Mobile Converged Charging platform as part of Enterprise IT and Customer Systems Development Team.• Identify lists of middleware services (APIs) consumed by T-Mobile front end applications such as IVR, CRM, POS, KIOSK and Web channels.• Supported in defining project scope by coordinating with Product Realization Team and relevant stakeholders • Projects Analysis: Analyze documents of various upcoming projects to identify impact on Rate plans.• Design high-level Business Process Diagram for Enterprise IT as part of Converged Charging and Revenue Management Project.• Create Business Process Requirements for T-Mobile Revenue Management and Converged Charging Solution emphasizing T-Mobile Converged Customers various channel “Payment flow” and “Marketing Campaign Management Approach”• Coordinate various Solution design Workshops with Business and Development teams and assist Program Manager and solution architect to finalize on solution design• Collaborate with cross functional teams and monitor the project status and deliverable• Conduct review sessions of deliverable to ensure expectations and deliverable meet project specifications Show less

  • Business Transformation Consultant & Project Manager || RNAM BSS Consulting and System Integration

    Jan 2013 - Jan 2015

  • Sr. Business Systems Analyst | TELCOCELL

    Jan 2012 - Jan 2013
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  TELCOCELL

  Jan 2012 - Jan 2013

  Project Management Consultant
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  DISYS

  Jan 2015 - Jan 2017

  Sr. Consultant
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  Frontier Communications

  Jan 2015 - Jan 2017

  Consultant - BA, PM and Vendor Management [ Multiple Roles] || Mobile App [MTP] and API Team

  • Provided Consulting Services to Frontier Communications Mobile App team by serving the roles of – Sr. Business Analyst, Product Manager and Project and Vendor Manager.• Managed Product backlogs and created new features and User Stories using Microsoft’s tool - Team Foundation Server (TFS) [currently renamed as Azure DevOps Server.]• Collaborated with Scrum teams and scrum of scrum teams as part of following Agile -Scrum Methodologies.• As Project and Vendor Manager - accountable for the successful completion of 6 projects delivered based on the timeline and budget set foreach project as well as supporting DISYS internal team on new business development (Pre-sales) activities to bring more fixed-bid projects. Show less

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  Management Consulting

  Jan 2015 - now

  Business Solution Partner

  Serving Industry leaders in the area of Media & Entertainment, Consumer Electronics, Telecommunication, Health & Wellness, IT Staffing & Consulting and Managed Services firms in the Greater Seattle and Los Angeles Area.

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  AtGrandeza, LLC

  Jan 2016 - Jan 2018

  Co-founder & Managing Partner

  Leadership Development | Public Speaking | Business Development

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  T-Mobile

  Jan 2018 - Jan 2019

  Sr. Technical Project/Program Manager || Product & Technology

  • Served as Sr. Technical Project /Program Manager for T-Mobile Program Management Office (PMO) and Customer Experience line (B2B)– Product & Technology divisions.• Managed portfolio of 8 B2B Customer experience line projects by partnering with Marketing, Product and Technology leadership.• Managed the program budget and resources by providing funding assessment and projects milestone weekly status reports to senior leaderships.• Led as a Technical PM supporting cross-functional projects to provide Unified Customer Billing Experience to customers.• Led the project team through Design, Development and testing to deploy enterprise and marketing project Show less

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  AuroraView

  Jan 2018 - Jan 2019

  Client Service Partner
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  Thenz Naz

  Jan 2020 - now

  Musical Artist
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  Samsung Electronics America

  Jan 2021 - Jan 2022

  Sr. Product Manager | eCommerce - Front-end and Shop App