Shadab Khan

Experience

• 

  Bharti Airtel Limited

  Apr 2005 - Oct 2007

  Engineer- Operations

  - Drove 15% increase in average revenue per call by identifying and reducing controllable call failure reasons- Enhanced international interconnectivity to Middle East & Africa resulting in 30% reduction of cost per call - Project managed new product launch by Airtel

• 

  GENPACT LLC

  Jul 2008 - Jun 2012

  Sr. Manager Operations Consulting

  Thomas H. Lee Partners portfolio companiesExecuted operations and pricing diagnostics for a benefits services provider resulting in additional operating income of $1.6 MM through price improvements, enhanced client servicing capacity by 150% and reduced cycle time for new client on boarding by 45%Identified profitable market segments and created go to market strategy for a benefits services provider resulting in increase in number of new clients by 100%Implemented price improvements for a human resource services company resulting in additional operating income of $5.5 MMOverhauled antiquated product /SKU management system for a Human Resource Services company enabling sophisticated revenue management and tighter pricing controlsProgram managed post merger integration of 5 business units of a Human Resource Services company by identifying synergies and growth opportunities, resulting in cost productivity, improved client satisfaction and enhanced employee engagementGE Commercial FinanceOverhauled source to pay process for fleet services enabling stricter process controls and reduced revenue leakage resulting in $ 32 MM of business impactDesigned and implemented delinquency predictor for the financial services arm of GE resulting in risk mitigation of ~$ 20MM Show less

• 

  UEM

  Jun 2012 - Dec 2013

  Senior Manager Business Transformation

  Assisting CEO in developing and implementing growth strategy to achieve the vision of being a Rs. 16 Bn company by 2016Driving strategic & business critical initiatives across the organization including DSO reduction, sales focus programs & M&ADeveloping new markets in India including Renewable Energy and small sized STPImplementing enhanced governance, key processes & metrics across the organization

• 

  HCL Technologies

  Dec 2013 - Nov 2014

  Group Manager
• 

  Cognizant

  Nov 2014 - Jan 2021

  • Associate Director

    Nov 2018 - Jan 2021

  • Deputy General Manager Operations

    Nov 2014 - Oct 2018
• 

  Cognizant

  Sept 2022 - now

  Senior Director of Operations