Shadab Khan

Shadab Khan

Engineer- Operations

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location of Shadab KhanGreater Dublin

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  • Timeline

  • About me

    Senior Director Digital Operations

  • Education

    • Bharati Vidyapeeth

      2000 - 2004
      Bachelors of Technology Electronics & Telecommunications
    • International Management Institute - IMI

      2007 - 2008
      MBA Marketing, Operations
  • Experience

    • Bharti Airtel Limited

      Apr 2005 - Oct 2007
      Engineer- Operations

      - Drove 15% increase in average revenue per call by identifying and reducing controllable call failure reasons- Enhanced international interconnectivity to Middle East & Africa resulting in 30% reduction of cost per call - Project managed new product launch by Airtel

    • GENPACT LLC

      Jul 2008 - Jun 2012
      Sr. Manager Operations Consulting

      Thomas H. Lee Partners portfolio companiesExecuted operations and pricing diagnostics for a benefits services provider resulting in additional operating income of $1.6 MM through price improvements, enhanced client servicing capacity by 150% and reduced cycle time for new client on boarding by 45%Identified profitable market segments and created go to market strategy for a benefits services provider resulting in increase in number of new clients by 100%Implemented price improvements for a human resource services company resulting in additional operating income of $5.5 MMOverhauled antiquated product /SKU management system for a Human Resource Services company enabling sophisticated revenue management and tighter pricing controlsProgram managed post merger integration of 5 business units of a Human Resource Services company by identifying synergies and growth opportunities, resulting in cost productivity, improved client satisfaction and enhanced employee engagementGE Commercial FinanceOverhauled source to pay process for fleet services enabling stricter process controls and reduced revenue leakage resulting in $ 32 MM of business impactDesigned and implemented delinquency predictor for the financial services arm of GE resulting in risk mitigation of ~$ 20MM Show less

    • UEM

      Jun 2012 - Dec 2013
      Senior Manager Business Transformation

      Assisting CEO in developing and implementing growth strategy to achieve the vision of being a Rs. 16 Bn company by 2016Driving strategic & business critical initiatives across the organization including DSO reduction, sales focus programs & M&ADeveloping new markets in India including Renewable Energy and small sized STPImplementing enhanced governance, key processes & metrics across the organization

    • HCL Technologies

      Dec 2013 - Nov 2014
      Group Manager
    • Cognizant

      Nov 2014 - Jan 2021
      • Associate Director

        Nov 2018 - Jan 2021
      • Deputy General Manager Operations

        Nov 2014 - Oct 2018
    • Cognizant

      Sept 2022 - now
      Senior Director of Operations
  • Licenses & Certifications

    • Cloud Digital Leader

      Google Cloud
      Mar 2022
      View certificate certificate
    • Digital Marketing Nano Degree

      Udacity
      Feb 2020
      View certificate certificate
    • Google Adwords Video Advertising Certification

      Google
      Sept 2017
    • Six Sigma Black Belt Certification

      Genpact
    • GCP Fundamentals for Beginners

      Udemy
      Feb 2020