Laneesh Puthan Veetil

Experience

• 

  Naveen Travels - India

  Apr 2007 - Jun 2008

  Customer Service Executive

  Worked with clients to create travel itineraries, secure reservations for transportation and ensure any special dietary or medical needs are met.

• 

  Qatar Aviation Services

  Jul 2008 - now

  Responsible to develop, implement, monitor and analyze Quality, Environment, Safety and Training practices and procedures in Ground Operations. Certified Internal Auditor responsible to carry out audits according to the well established audit programme covering all the critical business scopes of the organization. Managed the dissemination of airline / stakeholder communications and administrative support functions. Analyzed operational conformance checks data and finalized reports. Participated in process enhancement projects. Conducted inspections in the operational areas to ensure compliance with the regulatory requirements and other operational and organizational standards in line with customer airline requirements and industry-recommended practices. Participated in the process documents drafting, review and publishing in line with the ISO QMS standards. Maintained, organized and updated the documents in line with the quality management system (ISO QMS) established. Main responsibility includes uploading or scanning paper documents, obtaining documents, and ensuring proper and secure storage. Assisted internal auditors to ensure conformance in the operational areas. Conducted evaluations and surveys to collect operational data. Duties include identifying conformance trends, managing customer experience and developing reports based on the data captured and trend analysis. Identifying customer needs and taking proactive steps to maintain positive experiences. Responding to customer queries in a timely and effective manner. Assisted customers with disabilities in line with customer airline requirements.

  • QuEST Officer

    May 2023 - now

  • QuEST Coordinator

    Aug 2019 - Apr 2023

  • Quality and Compliance Inspector

    Dec 2013 - Jul 2019

  • Quality Control Agent

    Jul 2012 - Nov 2013

  • Service Audit Agent

    Jul 2010 - Jun 2012

  • Jr. Customer Service Agent

    Jul 2008 - Jun 2010