Stéfano Santos

Experience

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  LTIA - Applied Information Technology Lab (UNESP)

  Jan 2001 - Mar 2002

  Trainee

  Trainee at UNESP Lab:- Programmer- Researcher of new technologies

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  Mstech

  Mar 2002 - Jan 2006

  Systems Analyst

  - Planning, specification and coordination of projects for Educational Market.- Management of small development teams.- Research new technologies and methods for continuous improvement of the company.- Programmer

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  BM&FBOVESPA

  Jan 2006 - Mar 2010

  Systems Analyst / Business Analyst

  - Redesign of the settlement support model to reduce operational costs (Clearinghouses: Equities, Securities and Derivatives).- Elaboration of Business Plan, Operational Plans and Development Plans.- Develop the non-residents settlement project with international institutions using SWIFT technology.- Coordination of maintenance projects for the settlement systems - SPB (Brazilian Payments System).- Engagement in technical specification and design of new financial products developed by Securities, Commodities and Futures Exchange (BM&FBovespa). Exibir menos

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  Accenture

  Jan 2010 - Nov 2011

  Consultant / Acting Manager

  - Responsible for managing the team that conducted the mapping of the operational model of all areas of BTG Bank.- Full review of the Technology and Enterprise Architecture for Itaú Bank.- Conduction of the Software Selection process for choosing a new market risk tool for Itaú BBA.- Participation in PMO group during the process of merging the treasuries of Itaú BBA.- Manager in project to develop a corporative tool of indicators (KPIs) for the VP of Itaú Bank.- Tech trusted advisor.- Team leader Exibir menos

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  EY

  Jan 2011 - Jun 2018

  Senior Manager of IT advisory services focused on financial services, managing teams of managers through challenges of clients- Complex and transformational projects with high impact to business involving several different departments and sponsors- IT strategic projects- Tech trusted advisor- Building and leading high skilled teamMain projects:- Strategic project to review the proposition value for BNP Wealth Management.- Cards processing migration from AMEX to Bradesco Cartões.- Banking integration project between Itaú and Citibank Consumer. Focus on the procedural and technological (development of migration support - 56 subprojects in Waterfall and Agile methodology) preparation for delivery to the buyer.- Banking integration project between Bradesco and HSBC involving more than 800 people. Focus on mapping and mitigation of technology risks, coordination of the migration rule, coordination of UAT between the banks, design the migration central command for the C-Level and post-integration.- 30-month project with budget of BRL 20MM involving 5 different technology vendors to implement a tool for Treasury (Front Office) in an international commercial bank.- Revision of technology strategy and develop the tech plan for the next 10 years in an international bank.- Project what launched an innovative product that uses the mobile phone as the virtual prepaid card. Joint-venture between Bradesco, Claro, Visa and Alelo.- Technological modernization of Front Office (Treasury) in an international commercial bank. Responsible for the team that designed the AS-IS (current situation), developed a future vision, applied RFP / RFI and developed the roadmap. Exibir menos Manager of IT advisory services, focused on mapping operating models, reviewing business processes, corporate architecture, technologies targeting system development objectives.Managing teams of consultants, prospecting new business opportunities, building proposals, client negotiation, pricing, internal approvals, contract management, financial management and customers expectations management.Work developed for Banking and Capital Markets- Calypso tool implementation and Project Management- Enterprise Architecture Review- New Front Office Architecture for an Investment Bank- Software Selection Process (Front Office - Treasury Platform)- Governance model to program complex projects (Project Management)- Executive summary (directors and VPs)- Development roadmap (projects, prioritization, costs, risks, dependencies and third parties)- Development of intellectual capital (internal knowledge)- Tech trusted advisor Exibir menos

  • Senior IT Manager

    Jul 2016 - Jun 2018

  • IT Manager

    Jan 2011 - Jun 2016
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  IBM

  Jul 2018 - Jan 2021

  IT Executive and Business Development Leader for Brazil focused on Commercial Accounts, working for IBM Services and connecting all IBM Business units to develop disruptive solutions with IA, analytics and RPA technologies - Leadership in the sales process with the technical ability to design solutions. - Innovative solutions developed: cognitive call center, document IA processing, Automated BPO (HR, Procurement, Finance, Legal) and automation for back office.Main projects (proposal, solution design, pricing and delivery):- TIM's cognitive call center: Using conversational AI (IBM Watson) and integrations with URA (Genesys), we implemented 100% digital customer service via voice for the top 10 reasons for client calls, drastically reducing service costs, 100 million cognitive assistances for clients since launching (link).- Automated Release of Legal Guarantees for Vale: Using RPA to capture legal data in the courts, AI (IBM Watson) to read and interpret trial results and decide whether the guarantee could be released, together with a Vale Blockchain network with insurers, banks and legal offices, we accelerated the release of BRL 600 million in letters of guarantee and guarantee insurance, in addition to releasing BRL 140 million in judicial deposits in the first 6 months of implementation.- Review of Via Varejo provisions: Using Advanced Analytics, we recalculate the correct value of provisions for losses. The value calculated using AA resulted in a much more accurate number than that calculated by specialized legal offices and served as a basis for the necessary adjustments made by Via.- Miscellaneous: a) Use of AI to interpret medical certificates for Telefônica; b) AI for internal consultancy and transactional HR service for Burger King and also for BRF; c) IA for reading civil sentences for Itaú; d) Analytics to chart the best route for Algar’s field service. Exibir menos Develop and deliver Cognitive and Automation Solutions using IBM Watson Platform, Automation Anywhere and the full possibility and powerful from IBM cloud.- Disruptive and innovative projects developed with cognitive and robotic solutions (cognitive call center, document cognitive processing, back office automation, legal dept. cognitive automation)- Robotic and Cognitive Automation Offering Leader (cross industry)- Cognitive Legal Offering Leader (cross industry)- Senior team leader- Talent development (direct, mentees and new hires) Exibir menos

  • IT Executive | Business Development Leader for Brazil

    Mar 2020 - Jan 2021

  • Senior IT Manager | Robotic and Cognitive Automation Offering Leader

    Jul 2018 - Mar 2020
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  Stoque

  Jan 2021 - Nov 2023

  Responsible for the sales process, from sales strategy through pipeline execution, account management and customer relationship. Strategic focus on acquiring new accounts and expanding current accounts for BPO and digital BPO (with AI, OCR and RPA).Design, monitoring and execution of the company's sales and operations budget (consistent YOY growth).Responsible for solutions that redefined the Stoque brand into a more technological brand. For example, using visual recognition AI (Google Cloud Vision) for efficiency gains of 70% in formalizing process for payroll loans and real estate loans.Co-responsible for Stoque's participation in Febraban Tech.Responsible for managing operations with BPO and digital BPO (people and digital automation), which includes managing annual recurring revenue of BRL 45MM and a direct team of 200 people - P/L management and strategic indicators with the board (SLA, QA, Revenue/HC, Cost/HC, Output/HC, % automation, delivery margin)Implementation of the operations efficiency program that aims to continuously improve processes, analyze the performance of the operations team, recognize highlights and intensive use of technology to gain efficiency.Major customers: Itaú, Santander, HSBC, Banco Inter, Honda FS, Prudential, Pernambucanas, Arteris, John Deere, Iveco. Exibir menos Director responsible for the sales process, from sales strategy through pipeline execution, account management and customer relationship. Strategic focus on acquiring new accounts and expanding current accounts for BPO and digital BPO (with AI, OCR and RPA). Challenge of creating a sales, pre-sales, solution design and pricing department.- IIM (Intelligent Information Management)- DPA (Digital Process Automation)- RPA (Robotic Process Automation)- OCR, IA, Analytics- BPO and Digital BPO Exibir menos

  • Executive Director (CSO & COO)

    Jan 2022 - Nov 2023

  • Executive Sales Director (CSO)

    Jan 2021 - Jan 2022
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  Bullla

  Nov 2023 - now

  Head of Software Engineering and Modernization

  Responsible for Bullla's technological evolution, through the design and development of a new platform with wide adoption of artificial intelligence, intensive use of data, supported in agile structures, digital culture and customer-oriented focus.