Experience

• 

  Serco

  Mar 2015 - Mar 2016

  Speciality teams expert / ekspert ds. obsługi klienta

  Main duties: dealing with business customers, group organizers, travel agents and passengers requiring special assistance by telephone and via e-mails; providing pricing and explaining procedures; managing customers' accounts; recording details of customer inquiries and actions taken; other tasks assigned by Supervisors

• 

  Intelenet european services sp. z o.o.

  Jan 2016 - Feb 2016

  Secondment (floor walker during transition process) in new easyjet site

  Main duties: coaching, supervising and evaluating employees in new location; supporting Team Leaders and maintaining cooperation with transition Management

• 

  Hcl technologies

  May 2016 - now

  • Track Lead

    Jul 2021 - now

  • Deputy Manager

    Nov 2020 - Jun 2021

  • Shift Lead

    Nov 2018 - Nov 2020

  • Senior Analyst

    Jul 2017 - Nov 2018

  • IT Analyst

    May 2016 - Jul 2017