Experience

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  Virgin atlantic

  Mar 2011 - Jan 2022

  Oversee and co-ordinate the arrival and departure processes for customers and crew ensuring safety at all times. Prepare flight paperwork for crew including printing of customer lists, flight plans and other documentation. Clearly communicating aircraft fuel and load data between flight crew and load control departments and deal with weight and balance calculations as required. Having full accountability for authorising aircraft departures in conjunction with VAA and legislative requirements and delivering the safe on time departure of our aircraft. This role also required a license to operate jet bridges and safely use aircraft doors for both Boeing and Airbus. Show less To help passengers from the moment they walk through the doors and ensure they are welcomed and assisted with promptly. To help with checking documents, queue management, communicating with people from all over the world (including language barriers) and ensuring safety and security at all times. Knowledge in using all airport computer systems and being able to fix small technical issues when necessary. Being able to stay presentable and calm always through busy holiday periods and events such as delays and cancellations. Working shifts throughout the year including holidays and very early starts ensuring high company standards always. Show less

  • Dispatcher/ Turnaround Officer

    Jan 2016 - Jan 2022

  • Ancillary Sales Agent

    Feb 2014 - Jan 2016

  • Customer Service Agent

    Mar 2011 - Feb 2015
• 

  Oxford health nhs foundation trust

  Jan 2022 - now

  Operational deputy team manager

  This role is fast paced and requires me to work closely with clinical leads and manage a team of clinicians. As part of the operational team I offer operational duty to help with non clinical queries as well as absence management and roster upkeep. I ensure that staff feel safe and part of a team with wellbeing being a top focus especially due to the nature of their role. The operational team ensure a safe and effective delivery of the service which means we have to be fast thinking, motivated and enthusiastic at all times to keep standards high. There are elements of project management, supporting staff through their training programmes, new starter inductions, leavers and more personal matters such as RTW,PDR's and occ health referrals when needed. Show less