Experience

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  Startek

  Jan 2018 - Oct 2019

  Customer service agent

  ■ Provided exemplary customer service solutions to key clients■ Used exemplary spoken and written communication to de-escalate conflict, provide high caliber solutions, and vouchsafe client satisfaction.■ Established multitasking protocols to satisfactorily handle the highest volume of clients per hour■ Provided demonstrations to new hires to increase their efficiency■ Received recognition from managers and stakeholders for work ethic, including perfect attendance and timeliness.

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  Self-employed

  Jul 2020 - Mar 2022

  Freelance software developer

  ■ Received recognition from development team for excellent progress on developing Ruby on Rails projects efficiently and to a high watermark■ Acted as my own project manager, meeting deadlines, prioritizing tasks, and simultaneously investigating and learning new technologies.■ Developed code in pair coding collaborations, participated in code reviews to ensure best practices, and facilitated in group problem solving scenarios all in an asynchronous remote work environment ■ Optimized API catalog to increase project efficiencyImproved the optimization in loading the elements of a project that shows a catalog whose information is obtained from an API, making it take less time to show what was requested.■ Took the lead in solving bugs that were overwhelming the development team of a project, managing to complete the project after a period of self-study. Show less

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  Code éxitos

  Mar 2022 - Jan 2023

  Software developer