Experience

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  Sime darby industrial sdn bhd

  Feb 2018 - May 2018

  Human resources intern

  • Collecting, scanning, and sorting job applications for candidate and calling deserving candidates for interviews.• Exhibitor at Skim Latihan 1Malaysia (SLIM Open Interview Programme 2018 at Malaysia Agro Exposition Park Serdang (MAEPS).• Maintained and updated employee files and company documentation.

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  Otis elevator co.

  Nov 2018 - Oct 2020

  Administrative assistant

  • Carry out clerical duties including receive, sort, and distribute daily mail, answering phones and maintain filing systems.• Key in data for staff training record.• Keep track consignment note daily record.• Renew (CIDB) license for staff.• Register staff for training with NIOSH.

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  Pure ocean resources

  Apr 2021 - Mar 2022

  Human resource & admin executive

  •To maintain employee database and personnel information.• Updating employee daily attendance, annual leave, and sick leave.• Issue any related letters in HR such as confirmation staff letter, medical check-up, memo, show cause & warning letter, etc.• Calculate employee overtime, commission & referral bonus.• Manage and handling SOCSO claim, EPF, LHDN & HRDF.• Handle new & renewal applications of foreign workers passport, insurance & permit also any issue related with JTK and Immigration.• Keep track of company license, insurance & road tax for renewal.• Keep update on latest SOP of COVID-19 with MITI & KKM. Show less

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  Taylor-wharton

  Apr 2022 - May 2023

  Administrative executive

  • Updating employee's daily attendance & maintain filing systems.• Assist in training and recruiting process.• Manage distribution of PPE such as safety shoes and uniform.• Arrangement of monthly birthday celebration for staff.• Carry out clerical duties including receive, sort, and distribute daily mail, answering phones, and process PO for ordering office supplies.• Provide general support to visitors.

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  Infosys (malaysia) sdn. bhd.

  Feb 2024 - now

  Junior process specialist

  • Handle inbound queries and issues via phone call & email. • Resolve all issues within defined service level agreements. Quickly escalate critical support issues to the development or backend team.• Track and communicate client status, issues, time frames, and root causes related to queries or complaints submitted by clients.• Resolve customer issues and complaints diplomatically and effectively and per our service level agreements, policies, and procedures.