Experience

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  Central bureau of investigation.

  Aug 2017 - Dec 2019

  Cyber security specialist

  i) Threat Assessment and Mitigation: Conducted thorough assessments of potential cyber threats to the organization's networks and systems. I implemented proactive measures and responsive strategies to mitigate risks effectively.ii) Incident Response and Forensics: Responded swiftly to cybersecurity incidents, working diligently to identify the source, extent, and impact of breaches. Conducted detailed forensic analysis to preserve evidence and assist law enforcement agencies in pursuing legal actions.iii) Security Infrastructure Management: Oversaw the deployment, configuration, and maintenance of various security technologies, including firewalls, intrusion detection/prevention systems, and data encryption tools. Ensured a robust and reliable security infrastructure.iv) Security Awareness Training: Developed and conducted comprehensive training programs to educate staff about cybersecurity best practices. This helped in building a security-conscious culture throughout the organization.v) Security Policy and Compliance: Collaborated with cross-functional teams to establish and update cybersecurity policies in alignment with industry standards and government regulations. Ensured adherence to compliance requirements at all levels.1) Threat Analysis and Incident Response: Proficiently analyzing cyber threats and swiftly responding to security incidents, minimizing potential damages.2) Security Infrastructure Implementation: Expertly configuring and managing security tools and technologies to safeguard critical assets.3) Security Awareness and Training: Effectively educating personnel on cybersecurity best practices to strengthen the human element of security.4) Risk Management and Mitigation: Skillfully assessing risks and implementing appropriate measures to mitigate vulnerabilities.5) Security Policy Development and Compliance: Adeptly creating and enforcing security policies to ensure regulatory compliance and maintain a secure environment. Show less

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  Deloitte

  Apr 2019 - Mar 2022

  Accounting manager

  As an Accounting Manager at Deloitte, I have been privileged to lead and contribute to a diverse range of financial projects, overseeing critical accounting functions and driving organizational success through my expertise in financial management and team leadership.📈 Key Responsibilities 📈✔️ Financial Reporting and Analysis: I spearheaded the preparation and analysis of financial reports, providing insights into company performance and guiding strategic decision-making processes.✔️ Budgeting and Forecasting: Utilizing my proficiency in financial planning, I actively collaborated with cross-functional teams to develop accurate budgets and forecasts, ensuring financial targets were met and exceeded.✔️ Compliance and Regulatory Standards: I maintained a vigilant focus on compliance with accounting principles, industry regulations, and international financial reporting standards, safeguarding the company's reputation and minimizing risk exposure.✔️ Team Leadership and Development: I took pride in mentoring and leading a high-performing accounting team, fostering a culture of excellence, and empowering team members to achieve their full potential.✔️ Process Optimization: Continuously seeking opportunities for process improvement, I streamlined accounting procedures and implemented automation strategies, resulting in increased efficiency and reduced operational costs. Show less

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  Meghal shah and associates

  Aug 2019 - Feb 2022

  Article assistant

  I am excited to share my enriching journey as an Article Assistant (Account Executive) at Meghal Shah & Associates Chartered Accountants, a prestigious firm under the Deloitte network. 🎓💼 Throughout my tenure, I have honed my skills and gained invaluable experience in the world of accounting and finance.As an Article Assistant, I actively contributed to various aspects of the accounting and auditing processes. My responsibilities included:📌 Financial Records Management: Assisting in the maintenance and updating of financial records, ensuring accuracy and compliance with regulatory standards.📌 Audit Support: Participating in audit engagements, conducting substantive testing, and verifying financial information to ensure adherence to audit guidelines.📌 Taxation Assistance: Aiding in tax compliance procedures, preparing tax returns, and staying up-to-date with tax laws to optimize clients' financial positions.📌 Client Liaison: Collaborating with clients to understand their unique financial requirements, addressing inquiries, and providing professional guidance.📌 Team Coordination: Working closely with senior associates and managers to achieve project objectives, contributing to a cohesive and efficient team dynamic.Throughout my journey, I actively embraced new challenges, consistently seeking opportunities to expand my knowledge and skill set in the dynamic field of accounting. Show less

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  Amarketforce

  Dec 2019 - Feb 2020

  Process executive

  As a Process Executive at Amarketforce Pvt. Ltd., I had the privilege of being part of a dynamic and results-driven team that focused on delivering exceptional services to our esteemed clients. My role revolved around streamlining and optimizing business processes, ensuring seamless operations, and maintaining high standards of efficiency. Throughout my tenure, I actively contributed to the company's growth and success while honing my skills as a Process Executive.🔍 Key Responsibilities 🔍📌 Conducting In-Depth Market Research: My responsibilities involved conducting comprehensive market research to gather valuable insights into industry trends, competitor analysis, and customer preferences. The data collected played a pivotal role in devising effective marketing strategies for our clients.📌 Data Analysis and Interpretation: Leveraging my analytical skills, I meticulously analyzed the research data to extract meaningful patterns and trends. These actionable insights allowed our clients to make informed decisions and stay ahead in their respective markets.📌 Process Optimization and Documentation: I actively collaborated with cross-functional teams to identify inefficiencies and bottlenecks in existing processes. By suggesting and implementing process improvements, we achieved higher productivity levels and cost savings.📌 Client Relationship Management: As a key liaison between our clients and the internal teams, I fostered strong relationships built on trust and transparency. I ensured that client expectations were not only met but exceeded through exceptional service delivery.📌 Performance Tracking and Reporting: I was responsible for monitoring key performance metrics, preparing detailed reports, and presenting the findings to stakeholders. These reports facilitated data-driven decision-making and provided insights into the success of our strategies. Show less

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  Walmart

  Apr 2022 - Oct 2023

  Cashier

  As a dedicated Cashier at Walmart Canada, I have had the privilege of being an essential part of the front-line team, providing exceptional service to countless customers on a daily basis. My experience in this role has allowed me to develop valuable skills that I believe make me an asset in any customer-oriented environment.🔍 Detailed Description of My Experience 🔍⭐ Efficient Checkout Process: During my tenure as a Cashier, I efficiently processed transactions using the point-of-sale system, ensuring accuracy and speed at the checkout counters. My attention to detail and ability to handle cash and electronic payments efficiently have contributed to a seamless shopping experience for customers.⭐ Customer Service Excellence: Interacting with a diverse range of customers, I honed my exceptional customer service skills. I actively listened to customers' inquiries, provided product information, and resolved concerns, ensuring their satisfaction throughout their shopping journey.⭐ Problem-Solving: In this role, I encountered various challenges, such as resolving pricing discrepancies, processing returns, and handling difficult situations with tact and diplomacy. My problem-solving abilities allowed me to find effective solutions while upholding the company's policies and maintaining a positive shopping environment.⭐ Team Collaboration: As part of a dynamic team, I collaborated with fellow associates and supervisors to create a cohesive work environment. I actively participated in team meetings, assisted colleagues during busy periods, and supported new cashiers during their onboarding process.⭐ Adaptability and Multitasking: Working in a fast-paced retail environment, I developed strong adaptability and multitasking skills. Handling multiple responsibilities simultaneously, such as processing purchases, managing phone inquiries, and keeping my workspace organized, has become second nature to me. Show less

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  Conestoga college

  Sept 2022 - Apr 2023

  As the Student Representative Head for Conestoga College's Human Resources Management program, I had the privilege of serving as a dedicated advocate and leader for my fellow students, fostering a vibrant and inclusive learning community. Throughout my tenure, I actively engaged with both students and faculty, striving to enhance the overall college experience for everyone involved.🔍 Detailed Description of My Experience 🔍📚 Student Advocacy: Representing the voice of my peers, I actively listened to their concerns and suggestions, ensuring their perspectives were effectively communicated to the college administration and faculty. By advocating for student needs, I helped drive positive changes that enhanced the educational journey for all.🌟 Event Management: Organizing and executing various events and activities was a key aspect of my role. From career workshops and networking sessions to social gatherings and academic symposiums, I successfully coordinated events that promoted student engagement and connected them with industry professionals.🤝 Collaboration and Leadership: Collaborating with a diverse team of student representatives and faculty members, I effectively led and motivated the team towards shared goals. By fostering a culture of cooperation and open communication, we achieved successful outcomes for various initiatives.📢 Communication Skills: Excellent communication was at the heart of my responsibilities. I regularly communicated important announcements, updates, and opportunities to students through various platforms. Additionally, I represented the college in public events, requiring clear and compelling public speaking skills.💡 Problem-Solving and Conflict Resolution: Addressing challenges and resolving conflicts among students was a critical aspect of my role. I approached these situations with empathy, patience, and a focus on finding solutions that benefited all parties involved. Show less During my tenure as Treasurer of the Photography Club at Conestoga College, I had the privilege of combining my passion for photography with my strong financial acumen to contribute to the club's success and growth. Serving as Treasurer was an enriching experience that allowed me to develop various skills while fostering a vibrant community of photography enthusiasts.📋 Detailed Description of My Experience 📋📊 Financial Management: As Treasurer, I was responsible for overseeing the club's financial activities. I managed budgets, tracked expenses, and ensured the club's financial resources were utilized efficiently. I also collaborated with the club's executive team to allocate funds for events, workshops, and equipment purchases.💡 Fundraising Initiatives: I spearheaded numerous fundraising initiatives to secure additional resources for the club's activities. Through innovative fundraising events and partnerships, we successfully generated funds to support various photography projects and enhance the overall experience for our members.🤝 Collaborative Leadership: In this role, I led a team of dedicated individuals, fostering an environment of collaboration and mutual support. By encouraging open communication and leveraging each member's strengths, we achieved our goals and nurtured a sense of camaraderie within the club.📸 Creative Events & Workshops: One of my key responsibilities was organizing and coordinating photography workshops, seminars, and photo walks. These events provided members with valuable learning opportunities and enriched their photography skills, further enhancing the club's reputation on campus.📢 Communication & Engagement: As the Treasurer, I effectively communicated club updates, events, and opportunities through various channels, including social media and email newsletters. By staying connected with our members, I ensured a vibrant and engaged community. Show less

  • Student Representative Head

    Oct 2022 - Apr 2023

  • Treasurer

    Sept 2022 - Apr 2023
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  Institute for rural education and development

  Oct 2023 - now

  Treasurer board of directors
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  Teleperformance

  Nov 2023 - Jun 2024

  Senior service specialist i

  As Senior Service Specialist I, it has been my duty to oversee a varied clientele and make sure the best possible care is provided for their needs. I have continuously found chances for process optimization by utilizing my strong analytical abilities, which has resulted in notable efficiency increases.(i) Customer Satisfaction: Successfully implemented focused service improvement efforts, resulting in a one-year rise in customer satisfaction levels from 85% to 92%.(ii) Service Delivery: Contributed significantly to the average service response time being reduced from 48 hours to 36 hours, creating a more agile and responsive service department.(iii) Project Management: Oversaw several key projects that improved service delivery frameworks, contributing to a 25% reduction in service escalations.(iv) Training and Development: Created and put into place an extensive training program for new personnel that decreased the time-to-competency by 25% and increased the efficiency of onboarding by 40%.(v) Performance Metrics: Fulfilled or surpassed all performance goals on a regular basis, such as keeping a customer satisfaction rate above 90%, resolving issues with services in less than 24 hours on average, and winning many awards for providing outstanding customer service.I've made a name for myself in the service department's success because to my dedication to quality and ongoing development. My ability to combine exceptional customer service with technical know-how has been crucial in boosting client happiness and operational effectiveness. Show less

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  Partnar animal health inc

  Oct 2024 - now

  Ap/ar administrator