Experience

• 

  Samsung electronics

  Jul 2003 - Dec 2003

  Trainee engineer
• 

  Vcustomer

  Jan 2004 - Apr 2005

  Technical support executive
• 

  Gulfsat communications

  May 2005 - Sept 2005

  Noc engineer
• 

  Ibm

  Dec 2005 - Sept 2007

  Business system support analyst
• 

  Telus

  Feb 2008 - Nov 2012

  Manage all aspects of multi-million dollar infrastructure and software/platform projects for Telus TV and wireline, over the entire life cycle (initiate, plan, execute, control and close) in a complex business environment. Project types include: Custom software development (vendor purchased) Software and firmware upgrades Inside Network/Infrastructure build-- Define project scope and objective, identify and secure appropriate resources, building project momentum and develop schedules to ensure adherence to timelines.-- Organize kick-off meetings with multiple project stakeholders, and run ongoing weekly status meetings, to track progress and changes.-- Provide expert-level methodology guidance and direction to the team and key stakeholders, using documented, formal cause-and-effect techniques to identify the root cause against the problem matrix.-- Lead the execution of strategies and solutions based on results of root cause analysis, and ongoing status updates. Measure and track benefits on recently initiated solutions-- Manage project financials by performing monthly variance reporting and quarterly financial profile forecasting. Ensuring functional and financial accuracy of project in SAP, by delegating updates and directions to the project financial coordinators.-- Coordinate and assign project activities, validate and compile results, and provide input into recommendations regarding project’s overall status.-- Ensure control of the project, remove obstacles and resolve conflicting issues, mitigating risks, cross project dependencies and change.-- Generate detailed project related reports using SAP Business Warehouse. Communicate these project details effectively and ensure deliverables adhere to quality standards.-- Govern and guide the working stream through regular communication with senior leadership.-- Builds effective working relationships with internal/ external partners. Show less -- Delivering leading-edge design guidelines and provide recommendations to operations personnel for deploying business VPN architectures solutions for business customers including Oil and Gas clients.-- Working closely with sales engineers to assist in technical pre-sales/post-sales questions & demonstrations.-- Eliciting client business needs by gathering requirements using various techniques like – questionnaires, prototyping and/or periodic interview sessions involving PMs, sales engineers and the client’s’ representatives. Assumptions and technological constraints are defined. -- Analyzed requirements to develop infrastructure models / network VISIO diagrams (using standard UML), followed by building equipment specs and documenting deployment MOPs. -- Participate in periodic client meetings to validate/verify requirements, provide status updates and prioritize existing issues. Worked with the PM to identify and manage potential risks.-- Conducted network optimization and restructuring procedures for growing clients by creating As-Is and To-Be models of the existing and proposed designs, resp. This is followed by performing a gap analysis for facilitating upgrades to newly proposed technologies.-- Ensured constant communication with the client to ensure non-functional requirements are addressed. This included network reliability, security against intrusions, ongoing maintenance and compatibility with the existing infrastructure-- Working with sales engineers at pre-sales as well as post-sales level to answer their queries pertaining to an ongoing prospective customer solution. This also involved supporting the customer in the process of getting acclimated with the new services Show less

  • Project Manager

    Feb 2010 - Nov 2012

  • Network Design Engineer

    Feb 2008 - Jan 2010
• 

  Emc

  Oct 2012 - Feb 2014

  Tech solutions project manager

  -- Responsible for the delivery of the project plan, the detailed Statement of Work (SOW) and Services Proposal content developed for the customer based upon customer requirements and system architecture. Maintains and submits clear and concise activity/progress/time recording reports to customers, management, and sales. Responsible for the implementation and daily management of activities, which are coordinated with EMC employees or Partner Resources. Ensures projects are delivered on time, within budget and to the satisfaction of the customer and sales. -- Communicates to all EMC concerned parties any existing or potential customer escalation issues. Proactively follows the EMC escalation and change control process. -- Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures. Holds responsibility for achieving the EMC Bar of Excellence as the highest level of Customer Satisfaction. -- Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars. -- Articulates the full value of the EMC Solutions and EMC Services business benefit to the customer. Provides a single point of contact during the project for all aspects of the engagement. Ensures a strong and seamless relationship by maintaining communications about the project to the team: sales, customers and delivery personnel. Show less

• 

  Shaw communications

  Mar 2014 - Jul 2016

  Project manager

  >> Provided project management services for large scale complex technology initiatives. >> Managed a comprehensive project team including Business Analysts, Quality Analysts, System Architects, Software Developers, Database Admins, and various SMEs.>> Collaborated with cross-functional teams to draft project schedules and plans (MS Project), identifying all tasks throughout the project lifecycle>> Documented all vital project artifacts including the Communication Plan, the Risk Management plan, Escalation process, and RACI.>> Leveraged project BAs to gather and document detailed business and system (functional & non-functional) requirements.>> Worked closely with the vendor PM to ensure timely delivery of the code packages, MOPs & documentation.>> Managed the foundational build and system deployment of Dev, Test, Pre-Production and Production environments.>> Engaged QA teams to deliver an end-to end test plan and perform comprehensive tests on the solution (including SIT, UAT, ORT, Performance and Security Testing).>> Run weekly Project status meetings with the Working and Steering Committees, in addition to the periodic stand-ups, Schedule & Risk Review and other ad-hoc sessions as needed. Show less

• 

  Netcracker

  Sept 2016 - Aug 2020

  Sr. project manager

  Managed a digital transformation program on an eCommerce platform for a major MSO Client (OSS/BSS), owning and driving multiple release trains with extensive delivery team including BAs, QAs, DEVs, REs, RMs and their respective team leads, while maintaining strong relationships with the client stakeholders and addressing their expectations. Precisely, the objective was to drive each enhancement project from requirements to delivery within the business targeted release, owning the entire scope of a release and ensuring a streamlined delivery with all integrated systems. Show less

• 

  Bell

  Feb 2021 - Jan 2022

  Sr. project manager
• 

  Thirdera

  Jan 2022 - Oct 2023

  • Manager - PMO/BPMO

    May 2022 - Oct 2023

  • Sr. Engagement Manager

    Jan 2022 - May 2022