Experience

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  益盟股份有限公司

  Jul 2013 - Nov 2014

  Business system analyst

  • Optimised securities investment analysis software by conceiving and designed new feature prototypes and workflows. Managing requirements from different source, with principles of ‘root requirements analysis’ and ‘user-oriented design’. Conducted interpretation and UAT ensuring ideal delivery.

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  Jiangsu e-agriculture information technology

  Aug 2015 - Aug 2018

  It product manager

  Played multiple roles as a Product Owner, Project Manager and System Analyst, within a start-up environment. Directed stages of the system lifecycle, from requirements engineering to system design, development, and testing.Led the team building an agricultural product traceability information system from scratch and a bounded agricultural product e-commerce system customised from a base one. Guided the product group in generating detailed technical documents and ensured uniform understanding across the development team using UML. Offered comprehensive system knowledge support to the operations team. Show less

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  Jd.com

  Jul 2018 - Sept 2020

  Senior system analyst

  • Enhanced the customer service system through data-driven project supporting such as 'Complaint Reduction via Big Data Regression', ‘post-sale service tickets monitoring and alerting’, achieving cost reduction and increase in customer satisfaction, which led to JD being recognised as the top online customer service provider during my serving.• Played a vital role in reforming customer service working station. By working closely with customer service representatives and thinking in their feet, requirements analysis and stakeholder coordinates, fed new working platform designing document to development team, ensuring same understandings. In charge of configuration and training, making customer service staff’s life easier. Show less

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  Golden days group

  Aug 2021 - Feb 2022

  It product manager

  Spearheaded the product roadmap refinement and the resolution of requirement conflicts and for a multi-tier e-commerce platform including 2 mobile apps and a business admin end tailored to the direct sales industry. Introduced Scrum to the team, leading them completing a significant platform release within 3 months—a feat not achieved by predecessors in the previous 18 months.

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  Flinders university

  Aug 2022 - Jul 2023

  Ids platform assistant

  • Proactively resolved ServiceNow tickets across AEM, Microsoft Dynamics 365, Raiser’s Edge, and JotForm, through expert troubleshooting, report data retrieval, and configuration, which ensured uninterrupted business operations and a seamless user experience.• Supported IT projects by data migration and testing efforts, improving data accuracy and system reliability.

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  Esmart 21| smart parking for connected cities

  Aug 2023 - Oct 2023

  Full-stack development intern

  • Developed beta web API services from the ground up using C#, including a fine-grained data API subscription management interface for both administrators and clients, along with customized API endpoints tailored to client subscriptions. Leveraged ASP.NET, MS SQL Server, EF Core, MVC, Swagger, Microsoft Identity, Chunked HTTP/HTTPS, and AWS.• Acquired skills in AI model training recognizing various SA rego plates and disability signs.

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  Soniq digital media pty ltd

  Nov 2023 - Mar 2024

  Frontend web developer

  • Collaborated in a team to rebuild a brand website and a SaaS product using JavaScript, ensuring a seamless client experience in managing their distributed digital signage. Observed how AI services assist customers with digital post design and gained knowledge of the AI application development pipeline.• Quickly gained domain knowledge of logistics industry and delivered a 1st version of the WMS for Soniq Logistics aiming to replace CartonCloud subscriptions.

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  Label avenue pty ltd

  Mar 2024 - Mar 2025

  Full stack developer

  Collaborating with other roles, I'm designing, developing, maintaining an All-in-one IT solution for the lovely label manufacturing business.

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  Journey beyond

  Mar 2025 - now

  Crm and applications developer