Soubhagyalaxmi Pradhan

Experience

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  Saint Xavier High School

  Jan 2010 - Jan 2011

  Teacher
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  Gayatri Public School - India

  Feb 2011 - Sept 2012

  Teacher
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  United Health Care

  Jul 2015 - Jan 2016

  Associate Appeal analyst

  My Duties includes; identify, collect, and analyse appropriate documentation from multipleinternal systems including claims, customer contract management, and benefit booklets.Decide on whether disputes on denial submitted are appeal or grievance. Initiate claimadjustments on individual cases when complaint against insurance, follow and track untilcompletion & patient satisfaction

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  Anteriad (form. True Influence)

  Feb 2016 - Aug 2016

  Data Analyst

  Here, I was involved in assisting lower level associates with the design of surveys andexperiments. Translate complex scientific and mathematical concepts into layman’s terms forexecutives and other professional. Verification and validation of lead data to deliver qualified leadsto our customers. Often includes third party research to ensure lead data is validAdditionally, in this organization, I have been:-Providing realistic projections and establishing various scenarios to determineviable process strategies to utilize- Present detailed reports about the meaning of gathered data to members ofmanagement and help them identify scenarios utilizing modifications in the data. Show less

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  Careem

  Nov 2016 - now

  In this organization, I was involved in streamline workflow and improve issue resolution by integrating project management, field help desk and support function. Overall, I undertook the following responsibilities:• Resolves service problems by clarifying the customer’s complaint determining the cause of the problem, following up to ensure resolution. • Refer unresolved customer grievances or special requests to designated departments for further investigation.I have also been involved with maintaining records for all concerned activities; conducting internal projects meetings to review, invest & update quality control procedures. Show less

  • Account Manager

    Aug 2022 - now

  • Operations Executive

    Nov 2016 - Jul 2022