Jecinta Nnenna Onyewuenyi

Experience

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  Aunty Lyn Christian Group of Schools

  Jan 2020 - Dec 2020

  High School Teacher

  National Youth Service Corps

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  Babyjay's Creations

  May 2020 - now

  Graphics Designer/Content Creator

  From stunning graphics to creative branding, I’m passionate about bringing ideas to life through design. Whether it’s logos, flyers, social media content, or event branding, I craft visuals that make an impact for small businesses and brands around the globe.Check out my work on Instagram: _babyjayscreations_

• 

  Wigs by Amah Manufacturing Company

  Sept 2020 - Dec 2020

  Online/Physical Store Sales Representative
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  KCA Library

  Dec 2020 - May 2023

  Script Writer
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  Gozons Consulting

  Jan 2021 - Dec 2022

  Research Project Assistant

  We provide; Project Research, IT Report and Research Materials

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  The uLesson Group

  Feb 2021 - Oct 2023

  I worked as Team Lead, Retention Department with uLesson Education Limited. We run an app providing educational contents for primary and high school learners in over 10 African Countries. I lead a team to keep the company's customers (users) and ensure they get maximum satisfaction from using the product. Made outbound calls to customers across West Africa, selling the product, assisting and providing useful information as well as ensuring long term customer loyalty.

  • Customer Retention Manager

    May 2023 - Oct 2023

  • Team lead, Customer Retention

    Jan 2023 - Apr 2023

  • Data Entry Assistant

    Jun 2021 - Apr 2023

  • Learning Advisor

    Mar 2022 - Dec 2022

  • Customer Success Executive

    Jun 2021 - Dec 2022

  • Inside Sales Specialist

    Feb 2021 - Jun 2021
• 

  Helping Hands Consultancy Ltd

  Sept 2023 - now

  Head of Branding and Design

  Responsible for developing and executing branding strategies, overseeing design projects, and ensuring brand consistency across all platforms. Advises on content creation, manages video production, and mentors the design team, including training Graphic Design Interns. Reviews marketing materials, conducts brand audits, and recommends improvements to enhance brand identity.

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  Miva Open University

  Oct 2023 - now

  Customer Engagement Quality Assurance Lead

  Quality assurance with a focus on enhancing customer engagement. Ensuring that customer interactions across the company (Miva Open University) are of the highest quality and align with the company’s values, standards, and goals. I lead a team in reviewing and evaluating customer interactions (calls, emails, chats, and social media messages) to ensure they meet quality standards.