Jecinta Nnenna Onyewuenyi

Jecinta Nnenna Onyewuenyi

High School Teacher

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location of Jecinta Nnenna OnyewuenyiNigeria

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  • Timeline

  • About me

    Customer Engagement Quality Assurance Lead | Customer Retention Manager | Customer Success Executive | Team Manager | Leadership | Graphic Designer | Sales Specialist | African Folktale Video Creator

  • Education

    • Udemy Academy

      2021 - 2021
      Graphics Design Masterclass
    • Nnamdi Azikiwe University, Anambra State

      2014 - 2018
      Bachelor of Science - BS Cooperative Economics and Management
    • Nnamdi Azikiwe University

      2014 - 2018
      Bachelor's degree Cooperative Economics and Management
  • Experience

    • Aunty Lyn Christian Group of Schools

      Jan 2020 - Dec 2020
      High School Teacher

      National Youth Service Corps

    • Babyjay's Creations

      May 2020 - now
      Graphics Designer/Content Creator

      From stunning graphics to creative branding, I’m passionate about bringing ideas to life through design. Whether it’s logos, flyers, social media content, or event branding, I craft visuals that make an impact for small businesses and brands around the globe.Check out my work on Instagram: _babyjayscreations_

    • Wigs by Amah Manufacturing Company

      Sept 2020 - Dec 2020
      Online/Physical Store Sales Representative
    • KCA Library

      Dec 2020 - May 2023
      Script Writer
    • Gozons Consulting

      Jan 2021 - Dec 2022
      Research Project Assistant

      We provide; Project Research, IT Report and Research Materials

    • The uLesson Group

      Feb 2021 - Oct 2023

      I worked as Team Lead, Retention Department with uLesson Education Limited. We run an app providing educational contents for primary and high school learners in over 10 African Countries. I lead a team to keep the company's customers (users) and ensure they get maximum satisfaction from using the product. Made outbound calls to customers across West Africa, selling the product, assisting and providing useful information as well as ensuring long term customer loyalty.

      • Customer Retention Manager

        May 2023 - Oct 2023
      • Team lead, Customer Retention

        Jan 2023 - Apr 2023
      • Data Entry Assistant

        Jun 2021 - Apr 2023
      • Learning Advisor

        Mar 2022 - Dec 2022
      • Customer Success Executive

        Jun 2021 - Dec 2022
      • Inside Sales Specialist

        Feb 2021 - Jun 2021
    • Helping Hands Consultancy Ltd

      Sept 2023 - now
      Head of Branding and Design

      Responsible for developing and executing branding strategies, overseeing design projects, and ensuring brand consistency across all platforms. Advises on content creation, manages video production, and mentors the design team, including training Graphic Design Interns. Reviews marketing materials, conducts brand audits, and recommends improvements to enhance brand identity.

    • Miva Open University

      Oct 2023 - now
      Customer Engagement Quality Assurance Lead

      Quality assurance with a focus on enhancing customer engagement. Ensuring that customer interactions across the company (Miva Open University) are of the highest quality and align with the company’s values, standards, and goals. I lead a team in reviewing and evaluating customer interactions (calls, emails, chats, and social media messages) to ensure they meet quality standards.

  • Licenses & Certifications

    • Strategic Management Mastery: Elevate Business to Excellence

      Udemy
      Nov 2025
      View certificate certificate
    • Completion of UX Designer Program

      EntryLevel
      Jun 2023
      View certificate certificate
    • Certificate of Completion - Customer Success: How to Reduce Churn and Increase Retention

      Udemy
      Jul 2022
      View certificate certificate
    • Certificate of Completion - Fully Accredited Professional Counselling for Adolescents

      Udemy
      Mar 2022
      View certificate certificate
    • Quality Management Systems:Management and Control of Quality

      Udemy
      Jul 2025
      View certificate certificate
    • Certificate of Completion - Social Media Marketing

      Udemy
      Sept 2022
      View certificate certificate
    • Completion of Graphic Design Masterclass

      Udemy
      Mar 2022
      View certificate certificate
    • Quality Assurance of Blended and Online Learning

      Commonwealth of Learning
      Dec 2023
      View certificate certificate
  • Honors & Awards

    • Awarded to Jecinta Nnenna Onyewuenyi
      Award of excellence to Miss Jecinta Onyewuenyi Comrade Iloduba Miracle; NACEMS President 2017/2017 Jul 2018 Award of excellence for her development stake towards the growth of the department.
    • Awarded to Jecinta Nnenna Onyewuenyi
      Award of excellence to Miss Jecinta Onyewuenyi Comrade Egwuagu Johnbosco; NACEMS President 2015/2016 Jul 2016 Award of excellence for the Most Social Female student of the department, 2015/2016 session.