Amr Mamdouh

Experience

• 

  Advanced Computer Technology (ACT)

  Jun 2008 - Feb 2013

  Network Engineer
• 

  Zak Solutions for Computer Systems

  Feb 2013 - Dec 2015

  Sr. Network/Voice Engineer

   Implement Cisco Unified Communication Systems - Cisco Unified Call Manager. - Cisco Unified Contact Center Express IPCC. - Cisco Unity Express. - Cisco Call manager Express. - Cisco Meeting Place Express).  Integration between Cisco Unified Call Manager with different systems  Working on different Cisco switches & router series (Cisco 6500, 4500, 3500, 3700, 3850, 2960, 2950 switches & Cisco 3800, 2800, 2900, 3900 routers).  Knowledge of management systems and security (LMS, ASA firewall, etc).  Supervision UCCE systems For Nagda (121) at Egypt and Ministry of finance at Kuwait .  Customer needs assessment.  Putting Project Implementation Plan/Strategy.  Assign roles and responsibilities to implementation Engineers.  Follow-up Project progress; determine changes and manage them.  Developing Acceptance criteria for the Project which is tailored based on the Project Nature. عرض أقل

• 

  BTC Networks

  Dec 2015 - Oct 2017

  Main Job Jules:1) Leading Cisco and Avaya network team starting from kickoff meeting with the customers till project handover process.2) Estimate times for all activities and prepare delivery schedule, Implementation Plan & Control performance to meet the deadlines according to the schedule.3) Ability to develop alternative solution to problems.4) Responsible for providing Technical knowledge and Awareness sessions for the new Strategies and technologies for the Technical department.5) Management of end-to-end Service Delivery to ensure achievement of Service Level Agreements.6) Reviewing Design & Technical proposals for Voice Mega projects with Presales Team.7) Using CCW Cisco Commerce workspace Tool to estimate order or submit quote.8) Perform Pre/Post sales activities for Upgrade/Migrate Voice Solutions from old releases to new releases.9) Cover all gab analysis for required exams for Avaya & Cisco Partnership at company profile. عرض أقل  Implementing and deploying Cisco Unified Collaboration System- Cisco Unified Call Manager and Call manager express.- Cisco Unified Contact Center Express CUCX.- Cisco Unity server and Unity Express.- Cisco unified IM Presence server.- Cisco Meeting Place Express and Cisco WebEx server.- Voice gateways (H323, MGCP&SIP) & Gatekeeper.- Collaboration edge Solution (VCSc and VCSe) for remote mobile access. Working on different models of Tandberg units Ex90 ,EX60 ,C40 ,C90 ,SX20 ,MX800 and Profile 55 Integration with third party Voice system (MS Lync, Ericson, Nortel and Panasonic). Working on different Cisco switches & router series (Cisco 6500, 4500, 3500, 3700, 3850, 2960, 2950 switches & Cisco 3800, 2800, 2900, 3900 routers). Knowledge of management systems and security (LMS, ASA firewall, ACS, ISE, VPN etc.) Knowledge of Data Center System (Nexus & UCS). Provide customers with the Project life Cycle documentation Low Level Design LLD, Network Implementation Plan NIP, As Built Document and Network Ready for Use NRFU. Knowledge of WLAN (Cisco & Aruba). Customer needs assessment. Putting Project Implementation Plan/Strategy. Assign roles and responsibilities to implementation Engineers. Follow-up Project progress; determine changes and manage them. Developing Acceptance criteria for the Projects which are tailored based on the Project Nature. Preparing PMP Certificate. عرض أقل

  • Network Service Manager

    Feb 2017 - Oct 2017

  • Network / Collaboration T.L

    Dec 2015 - Feb 2017
• 

  Valeo

  Oct 2017 - now

  • Owns the overall technical network architecture and product platforms and their short- and long-term evolution• Works with Product Managers across the company 'so squads to align the roadmap with strengths and opportunities within the technical stack• Constantly looks for better ways of solving technical problems and designing the solution, not afraid of challenging the status quo• Plan, implement and ensure delivery of infrastructure and data centers configuration, changes, releases, incidents and updates.• Ensure that all Operations, infrastructure and data centers services are available and meet the agreed on service level.• Developing product Bill of Material (BoM) based on the business requirements.• Responsible on managing the data routing over Cloud hosting technology (MS Azure. GCP, AWS) .• Participate with the work process of working from home to avoid any congestion or bottleneck with advice for the corrective actions for any problem.• Maintain and monitoring all network and computer systems to meet the organization's current and future requirements.• Configure and troubleshoot voice/data networks and IP network technology.• Manage the budget assigned to OPEX and CAPEx and Review the BOM, BOQ.• Technical Leadership and expertise for the Firm’s network infrastructure design, ensuring scalability, stability, and redundancy in best practices.• Coordinate with various departments to work together according to business process requirement.• Continuously present new solutions to improve network.• Planning for future requirements and provide yearly budgetary proposal.• Providing IT disaster recovery and business continuity plans.• Projects planning and execution to ensure adherence to budget, schedule, and scope.• Running vendor management process to ensure the company’s data security• Ensuring that the project is timely by setting time marks• Sustaining the project after completion by devising suitable maintenance and troubleshooting methods عرض أقل • Developing and Designing Solutions ( DNA , Routing and Switching, Unified Collaboration, Security (Firewall protection), Wireless, Data Center “Servers, Storage, Backup, Hyper Convergence", Video Surveillance, Digital Signage, Access control, Infrastructure Cabling "UTP, Fiber" ...) based on analysis of business and technical requirements.• Developing product Bill of Material (BoM) based on the business requirements.• Responsible for LAN, WAN, Data Center and Collaboration systems.• Managing wireless network and actively monitor interference.• Maintain and monitoring all network and computer systems to meet the organization's current and future requirements.• Configure and troubleshoot voice/data networks and IP network technology.• Manage the budget assigned to OPEX and CAPEx and Review the BOM, BOQ.• Technical Leadership and expertise for the Firm’s network infrastructure design, ensuring scalability, stability, and redundancy in best practices.• Coordinate with various departments to work together according to business process requirement.• Continuously present new solutions to improve network.• Planning for future requirements and provide yearly budgetary proposal.• Provides project management services as required for designated work efforts.• IT disaster recovery and business continuity plans implementation.• Projects planning and execution to ensure adherence to budget, schedule, and scope. عرض أقل • Technical Focal Point with all suppliers and providers .• Performing new infrastructure Passive/Active for new valeo buildings which be aligned with Valeo standard.• Maintain and Manage All Network Infrastructure of valeo sites in Egypt .• Configure and Troubleshoot Cisco L2, L3 Switches, Routers, APs, WLC.• Responsible for Collaboration solutions VOIP, Video , Webex & Expressway .• Deploying and Managing Cisco Wireless network.• Monitor systems and identify performance issues proactively.• Work with vendors and service providers to ensure productive environment. عرض أقل

  • Sr. IT Network Infrastructure Manager

    Aug 2022 - now

  • IT Infrastructure Manager

    Aug 2019 - Aug 2022

  • Senior Principal IS Infrastructure

    Oct 2017 - Aug 2019