Sylvester R. Aelred, PMP®, CMQ/OE®, PMI-ACP®, CSPO®, LSSBB, SAFe®, PSM®

Experience

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  Hinduja Global Solutions

  Jun 2013 - May 2018

  Assistant Manager - Operations

  I developed and maintained goals for staff and the department, providing regular on-going feedback and coaching. Provided leadership and directly supervise team members to ensure performance expectations and milestones are achieved; also conducted regular self-audits of department results, processes and workflows. Analyzed the information to improve outcomes and maximize productivity. I worked with the project team on outlining scope baselines, risk factors, cost baselines & schedule baselines for handling projects on claims processing. I identified the opportunities and implemented process improvements to optimize outcomes. Worked with the IT team in conducting sprint sessions w.r.t process automation. Assistied senior leadership, supervised and evaluated performance and recommended rewards and recognition for personnel and responsible for resource management. I collaborated with peers to meet key performance indicators and developing strategic initiatives to consistently improve throughout the business. I was maintaining continuous improvements and effective communication with work performance reports on the status of projects. Show less

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  The IMA Group

  Jul 2019 - Feb 2020

  Project Specialist - Operations

  My responsibilities included working closely with Ops Management to understand challenges, capacity to build predictability. I was working closely with the stakeholders in developing business cases, benefits management plan, and project charters. I was developing KPI's from internal and external sources, analyzing data to identify trends and gaps, and prioritizing potential solutions. I used PMP techniques to identify risks & developing risk response plans, workflow, ways of working, & process improvements, staffing needs, and budget for the team and the projects. I developed user stories with project team in development and enhancement of internal website for the organization. I led and supported constant organizational process improvement (both internal & external) by proposing optimizations for any aspect of the management & development environment and life cycle. I engaged with senior management & sponsors in a collaborative, confident, professional, and influential manner to develop project and program objectives, deliverables, scope and structure, and provide weekly & monthly performance reporting against program objectives to stakeholders. I was working closely with the Director, managing projects using project management techniques developing variance reports w.r.t. budgets/revenues involved in the department with strong data analysis methods involving statistical approaches and presenting to the respective stakeholders. I reviewed process & policies, developing Standard Operating Procedures form an ISO standpoint and providing professional flowcharts using MS Visio & Excel expertise, not only using for every day’s workflow within the department, but also for audit purposes and storing the same using SharePoint. Show less

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  Walmart

  Feb 2020 - Jan 2024

  Project Manager
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  Walmart Global Tech

  Feb 2024 - now

  Manager - Technical Program Management, Data Engineering