Laura Gong

Experience

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  USS Saipan

  Dec 2004 - Mar 2007

  System Administrator/Help Desk Technician

  Supported a 24/7 tactical communications center’s network used 1448 user accounts in a TS SCI/NIPR/SIPR environment including 457 computers and 7 servers.•System Administrator for Naval Tactical Command Support System (NTCSS) providing 1448 users onboard with the ability to manage: ship/aircraft maintenance, parts inventory, finances, tech manuals and drawings, and personnel information•Ensured the latest hot fixes, security patches, and daily back ups were installed and completed on servers for Unsecure and Secure networks.•Remedy Helpdesk used for tracking and completing trouble tickets and monitoring IT control. Show less

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  Destroyer Squadron Fifteen

  Jul 2007 - Sept 2009

  Network Administrator

  Monitored the performance and security of multiple secured and unsecured networks used for 24/7 transmission of critical real-time information.•Maintained 250+ secured and unsecured information exchange system accounts exchanging 200K+ information items, offering immediate response to reported technical issues or other customer difficulties. Processed 100+ satellite access requests, assigning corresponding user access rights bases on security clearances.•Restored and revitalized Destroyer Squadron Fifteen’s website as Webmaster during repair and upgrade of all Department of Defense websites to Sharepoint.•Coordinated and ensured the installation of 64 computer and message traffic systems, 25 staff’s critical data, 25 staff’s exchange user accounts were operational and ready immediately during ship exchange.• Maintained network communications for 15 communication circuits. Show less

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  Naval Communication Telecommunications Station Far East

  Sept 2009 - Nov 2011

  Network Control Supervisor

  Provided communication and technology support services to 8 geographically dispersed sites containing 250+ different networks based throughout Japan and Far East Region.•Led a team of 10 in the implementation and maintenance of secured network operations including the resolution of 25 critical network and system outages during OPERTAION TOMODACHI. Drafted and provided 50 regional operation briefs for major military posts in the Far East Region.•Development of Staff by training two Watch Officers, three Watch Supervisors, and qualified 20 personnel in 35+ network operation qualifications.•Isolated and restored 10 Defense Information Systems Agency network circuit outages and coordinated 20+ video teleconferences. Show less

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  United States Pacific Command

  Mar 2012 - Dec 2014

  Lead Technician

  Lead Technician Direct a four-member team responsible for the deployment and maintenance of a multimillion-dollar real-time secured communications system for Four Star Admiral and staff.• Provided Top Secret and Secret level communications via Encryption Voice Kits, SecNet encryption devices, VPN routers, and video teleconferences.• Local Registration Authority and Trusted Agent. Created and distributed PKI Secret Token Cards and PKI certificates in accordance with policy for 200+users.• Led the planning and execution of four complex communications devices necessary to provide a secured communication and video teleconferencing channel for military officials and President of the United States on ground and airborne. • Provided help desk support for more than 150 customer support requests and orchestrated more than 50 video teleconferencing calls over secured networks.• Appointed to an executive level Communications Support Team tasked with ensuring continual communications support during a high ranking official’s official business travel schedule. Show less

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  Naval Computer and Telecommunications Command Far East

  Jan 2015 - now

  Information Assurance Specialist

  Information Assurance Specialist for Information Assurance Suite for Naval Communications Telecommunications Far East Station Head Quarters including nine outlying sites for Far East region. -Responsible for the Information Assurance collapse of eight outlying sites IA suites in the Far East to main head quarters ensuring all services including web services, email, and various site services successfully channel through main head quarters IA suite.-Firewall Administrator utilizing McAfee Secure CRT-Virtual Private Network Administrator utilizing Juniper Netscreen-Responsible for 10 user accounts and Information Assurance and Cisco Devices for all head quarters and eight outlying regional sites on ACS system.-Incident Management ensuring all spillages, phishing emails, and malicious activities are mitigated. Show less

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  Naval Computer and Telecommunications Station Far East

  Oct 2016 - now

  Deputy Enterprise Service Desk Manager

  Responsible for the management and distribution of trouble call tickets in Remedy program throughout the ONE-NET Far East network. Provides daily customer support throughout the region including VIPs, shore commands, afloat commands, and deployed commands. Assistant Asset Manager for N9 department. Provides daily VIP status operational slides including outages and technical issues to the Commander of command.