Experience

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  Compass group

  Nov 2013 - Jan 2015

  I work as a member of the catering staff at London racing venues looking after corporate clients, racing professionals and members of the public. I have gained experience in adhering tocorrect cash handlingprocedures and till management. I have responsibility for ensuring that bar stocks and cash drawers remain secure during opening hours and am held in a position of trust within the organisation. Through obtaining Team Leader status, I am also responsible for my area, and the staff within the area, therefore being the first point of contact for staff queries and any issues that arise throughout the duration of the shift. Show less At Sandown Park and Epsom Downs Racecourses I have held a Regional Staffing Officer role, reporting to the Regional People Operations Manager, General Manager and People Operations Manager. I have helped accurately enter data into personnel files and notes including attendance and training records on the Compass-created S.M.A.R.T. (Staffing, Management and Recruitment Tool) software, as well as solving employee expense, benefit and pay queries. I helped prepare for recruitment days, and undertook interviews and administration duties of new starters in order for the days to run smoothly. I have also prepared administration needs for the Staffing and Regional Staffing Manager, and been involved with signing in/out procedures on race days. I have also undertaken the incident investigation paperwork throughout racing events, ensuring the health and safety of casual staff during shifts. Show less

  • Bar Attendant and Team Leader

    Dec 2011 - Jan 2015

  • Regional Staffing Officer

    Nov 2013 - Aug 2014
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  The jockey club

  Nov 2014 - Jul 2016

  At Sandown Park I worked with the conference, exhibitions and sponsorship teams supporting the business development executives with system management, projects and general administration. I drafted exhibition contracts throughout all three racecourses in the region, as well for conferences at Sandown Park. I also undertook all invoicing for exhibitions and sponsorship as well as all paperwork both prior to and post event or race day. For sponsorship I was responsible for all ticket printing and posting and liaising with our catering team to ensure the client has been contacted for any catering requirements. I also organised the annual exhibition client race day which was very exciting to organise and see the end result on the day; as well as hosting on a number of race days specific to exhibitions. I was also involved on feature race days with the sponsorship team such as the Epsom Derby and Tingle Creek Festival, which I enjoy greatly. I was also actively involved in marketing around exhibitions through producing our monthly exhibitions ecomm, managing our Sandown and Kempton Events twitter accounts, ensuring all posters and flyers were distributed when provided by clients, along with ensuring website content management for all three racecourses and the group Jockey Club Venues website. Show less At Sandown Park I held a Sales Co-ordinator role working on the conference, events and exhibition bookings. I was the first point of contact for clients from enquiry stage through to payment and final changes, such as dietary requirements and drinks upgrades. Through using EBMS (Event Business Management Software), I tracked every stage of my bookings as well as raising invoices for all Sandown bookings and Kempton and Epsom exhibitions. I also processed all commission invoices for Sandown as well as drafting and issuing contracts and other event specific documentation as required. I provided the service for the Regional Sales team to hand over all events, conferences and box bookings to the Catering Sales team via event information sheets. Additionally, I also provided all data entry in our sales accounts forecast as well as ensuring our catering team invoices are correct and up to date so that I can then submit this through to our accounting department. Show less

  • Regional Sales Coordinator for Conferences, Exhibitions and Sponsorship

    Apr 2015 - Jul 2016

  • Sales Coordinator

    Nov 2014 - Mar 2015
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  The open hospitality

  Jul 2016 - Sept 2017

  Sales operations executive

  Within The Open Championship Hospitality team I supported all Sales Executives and the Sales Director with CRM management, travel, car hire and accommodation reservations, invoicing, forecasting, credit control and operations in the lead up and during The Open. I’ve had the privilege of being involved with organising sponsor beverages for promotional events, liaising with Stella Artois in Belgium along with Champagne Barons de Rothchilds in Reims, France. Operationally I was responsible for ticket fulfillment and any issues during the day as well as information for our operations team including table plans and dietary requirements. As the sole account manager for all third party enquiries and bookings, I provided all marketing material for agents ensuring that all package information was accurate and updated to refrain from customer confusion and to manage expectations throughout the customer journey. Additionally I provided all information for all queries, updating third parties on price changes, package alterations or additions and updated availability. As the main point of contact for private suite holders with regards to operations I ensured that all runs smoothly at the event (doing show rounds where required) and assisting with all material delivered to and sent from site along with all documentation and required information prior to the event. I also followed up post event to distinguish customer satisfaction and feedback thus enhancing client relations throughout the process. As well as managing office administration, I was also involved in marketing within The Open, providing proof reading of all marketing collateral and liaising with our selected marketing agency for information packs, site maps and competition cards. Show less

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  Harrods

  Oct 2017 - Oct 2022

  At Harrods I support the Senior Sales Associates and Managers with the smooth operation of the shop floor. Through applying my skill set, I am able to assist colleagues with any customer queries and deliver exceptional experiences for the customer journey overall. Having had experience in multiple departments, I am able to adapt to my surroundings and provide a consistent luxury service that Harrods is world-renowned for. Having also achieved the Harrods Award of Excellence 2020, I have been able to apply my skill set to projects put forward by the business to aid in the recovery of Covid-19 including closing and reopening the flagship Knightsbridge store as well as opening an outlet in Westfield London, of which we have achieved record sales since conception in July. Show less

  • Senior Sales Associate

    Oct 2021 - Oct 2022

  • Sales Associate

    Oct 2017 - Oct 2021
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  Royal lancaster london

  Jan 2018 - Oct 2018

  Event sales executive

  As Event Sales Executive I provided a high standard of service from enquiry to confirmation through frequent feedback, building rapport with clients and agents and providing a good understanding of the events given and how they would best work with the proposed spaces. Through using the set yield parameters to convert business, I ensured that all business I converted was consistent and suitable to work towards growing monthly and yearly targets and also works well in our events diary. In addition to this, I ensured that Delphi and Opera were used accurately to record all enquiries, entering future sales calls for the relevant members of the Sales team and collaborated with the Events department. Through site visits, FAM trips and evening events, I helped develop long-lasting relationships with clients, thus enabling them to better understand the spaces and potential we had as a venue following a recent refurbishment project. Show less

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  Marriott international

  Oct 2018 - Jan 2021

  Sales manager - mice

  Within the Sales team I worked towards converting business on the books, managing an account portfolio and proactively bringing in new business through organising FAM trips, office visits, sales trips and agency visits to build industry knowledge of the hotel having undergone a renovation. Through building relationships, I worked towards growing targets, looking after over £2m in group and catering business. Through the success of the renovation of the ballroom in 2017, catering targets skyrocketed by over £1m year on year and we continued to grow on this even more, pushing our strategy and team to new heights. Through advising both our reactive and national sales team, I assisted in implementing revenue strategy to exceed targets throughout the year. Show less

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  The hurlingham club

  Apr 2021 - Mar 2022

  Event sales manager
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  Hyatt regency london – the churchill

  Mar 2022 - Oct 2022

  Mice sales manager

  Within the Sales team I managed an account portfolio, converting business on the books and proactively targeting new business through FAM trips, office visits, sales trips and agency visits to build industry knowledge of the hotel having undergone a renovation in 2021. Through building relationships, I worked towards growing revenue to pre-Covid levels. Within my first 3 months, I confirmed double the targeted amount, ensuring that the hotel overachieved revenue for the first half of the year and continued to do so. Having created the sales strategy for the Entertainment market and implemented this myself for the year, I have built a good foundation for a steady volume of enquiries and conversion for the entertainment segment which is a new market for the hotel. Show less

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  The biltmore mayfair, lxr hotels & resorts

  Nov 2022 - May 2023

  Senior sales manager

  Within the Sales team I managed a small account portfolio, converting business on the books and proactively targeting new business through FAM trips, office visits and teams presentations to build industry knowledge and raise awareness of the hotel having undergone a re-branding and renovation in 2019. Through building relationships, I worked towards achieving revenue targets of just over £7.5m in group and catering annually. Through exceeding Q1 targets by over £200k, I was instrumental in putting the group and catering revenue in a positive place for the rest of the year, generate over £2m in qualified new business enquiries and growing 2 accounts in enquiries and business by 26% Show less

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  The savoy

  Jun 2023 - now

  Senior groups & events sales manager

  Within the Sales team I manage an account portfolio, proactively increasing enquiries and demand from both direct corporate and agency clients. Through consistent activities including FAM trips, agency client events, office visits and sales trips, I have successfully built lasting relationships within the industry to raise awareness of the hotel, the rich history the hotel has and also positioned myself as the key contact. The key focus is to ensure that we generate a healthy pipeline of enquiries, achieve market share and implement sales strategy to achieve revenue generation Show less