Experience

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  Wns global services

  Jul 2002 - Jan 2008

  Quality assurance manager

  - Led and mentored Six Sigma projects for telecom and F&A processes- Played key role in negotiating SLA with clients for telecom and F&A processes- Certified ISO internal auditor and successfully deployed ISO across Enterprise services vertical- Conducted Six Sigma training spread six sigma culture across company- Helped the team in developing measurement system and customer first mindset

• 

  Motilal oswal financial services ltd

  Feb 2008 - Sept 2011

  Senior manager - lean six sigma black belt

  - Managed Black Belt projects and mentor Green Belt process improvement projects- Enable customer support process to resolve and reduce client queries within SLA- Initiated Moments of Truth for improving client, shareholders, vendors, franchisees and employees experience- Driven Lean projects by including partners and customers for faster account opening- Played a key role in setting up the client help desk for IT, Retail and trading- Enabled the teams to generate and implement ideas through “TING” an idea generation program- Developed Six Sigma Training content for Quality awareness across the organization Show less

• 

  Morningstar

  Oct 2011 - now

  • Transitioned Global HR processes from EMEA, NA, and APAC regions.• Leading HR Transformation for the organization.• Ensuring Labor Law compliance with local and global regulations, policies, and procedures.• Developing & implementing HR strategies and programs that align with the organization's objectives.• Establishing and maintaining effective relationships with key stakeholders, including senior management, employees, and external partners.• Leading and overseeing HR data management, reporting, and analytics to provide insights that support data-driven decision-making.• Managing vendor and partner relationships such as benefits providers, payroll processors, and HR information systems.• Monitoring and continuously improving HR processes and systems to enhance efficiency, effectiveness, and employee satisfaction.• Ensuring the security and confidentiality of HR information and complying with data privacy and security policies and regulations as per Global and local Standards. Show less Established Best in Class T&C Operations Management• Induced a culture of data management and reporting in T&C.• Streamlined end-to-end payroll process for timely and accurate salaries to our employees.• Green Sigma - Automated payroll process saving ~ 500 person-hours and papers.• Streamlined core operations processes globally, identified, reduced & outsourced non-value activities.• Built capabilities of AskHR service desk (JIRA) to gauge process efficiency• Facilitated the development of REQ and IJP JIRA forms to support workforce requirements by business.• Built Bridges between T&C and Business by supporting data transparency and Workday needs; also established human resources metrics.• Developing a Learning Culture within the team to promote career development and job enrichment opportunities.Driving Organization Transformation• Program Manager for Project Plasma (ADL M&A) for New Delhi employees• Created the Future - Launched AskHR Chatbot for India and Global• Explored and promoted Workday capabilities among T&C and local leaders / managers.• Supporting and promoting DEI initiatives by involving team members• Established operations and helping other functions like Finance & ITEnhancing Employee Experience • Minimized redundant / manual tasks & processes related to employee’s life cycle in the organization. • Commit & Deliver - Improved departing employee’s experience by conducting Appreciative Inquiry and introducing value added post-exit support measures.Established Rewards & Recognition framework in India that focuses on merit-based recognition. Show less Transformation through Automation• Leading and Managing various transformation initiatives like Automation through RPA• Program manager for deploying RPA in Mumbai & identifying avenues for improving key for processes automation PE through LEAN Six Sigma, Agile and ISO• Successfully deployed Lean Six Sigma, Agile & RPA in Mumbai & Spain• Conducted LEAN and Agile training in the US, UK, Spain, Australia, China and India. overall trained more than 600 employees across the globe• Mentored and completed 20 cross country projects in Australia, US, UK, Spain, China and India• Have mentored and led client experience projects to improve Net Promoter Score (NPS) for India Business • Led operational excellence initiatives with global stakeholders across different business groups• Helping product and technology team with Agile framework to develop products faster & better• Designed and rolled out need based training programs and workshops• Identifying areas of improvements through process audits and certificationProject Management: Business Transition / Migration• Led transition of 200+ FTE processes from international and domestic sites• Transitioning processes for global and domestic process through self-developed transition tool kit• Recipient of best transition of process from Australia / Thailand for completing before schedule • Helping business partners on process improvement for speed and accuracyContinuous Improvement: Learning from various sources• Visiting companies to learn best practices about RPA, LEAN and agile deployment • Sharing best practices through self-initiated book review and creating book library• Spreading process improvement learning's with cross location best practices sharing• Driving innovation called Huddles and successfully implemented 5000+ ideas globally• Process Health Check-up for processes, standardized practice globally and certifying processes• Identifying areas of opportunities / provide strategic direction Show less Being the pioneer Operational excellence employee at Morningstar, I successfully created an effective and sustainable Quality culture from abrasion, with training, delivering results and improving customer satisfaction score. Working closely with people has been successful manta for me. Continuously improved the quality mindset in the organization by continuously learning from experiences of other external organizations. Few highlights of my role in Business Transformation and Operational Excellence – - Drive and implement Operational excellence initiatives for local and global locations - Conduct process improvement trainings through LEAN Six Sigma and Agile - Periodic process health checks up with local and global stakeholders - Lead process excellence in technology and product business through Agile framework - Play key role in change management by facilitating & influencing new ways of thinking - Develop and magnify Huddle culture for process improvement ideas and dashboards - Help in building standardization of processes through documentation and certification Show less

  • Director - Transformation and Operations

    Oct 2021 - now

  • Associate Director - Talent and Culture Operations India

    May 2019 - Sept 2021

  • Associate Director - Quality and Transformation

    Oct 2017 - Apr 2019

  • Operational Excellence Leader

    Oct 2011 - Sept 2017