Experience

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  Everex farms & agro allied services,

  Mar 1996 - Dec 1997

  Sales manager
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  Stg international ltd., agra,

  Sept 1999 - Aug 2002

  Center manager & technical head

  • I was responsible for planning, formulating and implementing marketing strategies to generate new business, including corporate tie-ups and training.• I was taking regular batches in Web Design, Java, C++, C, Data Structures, Web Administration, Visual Basic, Asp, Net.Com and Site Server (Commerce Edition).

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  Rcc kolkatta

  Aug 2002 - Jan 2005

  Project executive

  • Was with the 7th All India School Education Survey project, for which part of the team that developed software for data entry, validation, and tabulation in VB 6.0, Crystal Reports and SQL Server.• Developed software for the Post Enumeration Information Survey, for the 7th All India Education Survey in VB 6.0, Crystal Reports and SQL Server. The software was for Data Entry, Validation and tabulation of the post enumeration data.• helped develop a survey activity monitoring website http://www.ednsurncert.nic.in for the 7th All India Education Survey in ASP and SQL Server. • Project Coordinator for DACNET Training, a sponsored project of the Dept. of Agriculture & Cooperation (DAC) being executed by NIC in collaboration with RCC Kolkata, RCC Chandigarh, & ER &DCI Noida. I was responsible for authoring the report for the project.• I was responsible for liaison with the key officers of NIC and RCC Calcutta Show less

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  Genpact

  Jan 2005 - Apr 2014

  Operations manager

  Responsible for overall Service Delivery for multiple EUC Service Desk/Helpdesk, Project Metrics, Operations and Managing FLM`s, with team of around 70 FTE's Served as central point of contact for all service delivery related issues.Facilitate meetings to communicate roles and responsibilities, review assumptions and requirementsBusiness improvement ideas or trending analysis on how to improve the overall operation of the Help Desk Services

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  Hcl technologies (infrastructure services division)

  Apr 2014 - now

  Group operations manager