Experience

• 

  Kmd group of companies

  Nov 2015 - Jan 2017

  System installation checker

  KMD is the largest one-stop IT Products and Services Provider in Myanmar, with well-established Management and Workforce of 660+ (as on February 2020). KMD holds large customer base including ongoing relationship with major Government Departments and Private Enterprises. More than 700,000 students have been graduated so far from KMD Education. KMD also Established as Authorized Distributor in country for major international brands.

• 

  Blue ocean operating management co., ltd.

  Jan 2017 - Oct 2017

  It support specialist

  Network Reliability: Diagnosed and resolved network and server issues, ensuring uninterrupted operations for mission-critical call center systems.Operational Innovation: Conducted Proof of Concept (PoC) tests, implementing solutions to enhance operational efficiency.Email & Proxy Administration: Managed Zimbra mail systems and KERIO proxy servers, ensuring secure and efficient communication.Inventory Management: Maintained up-to-date IT inventory and documentation to support compliance and effective resource planning. Show less

• 

  Myint & associates telecommunications ltd.

  Oct 2017 - Apr 2024

  Assistant system engineer

  Comprehensive Systems Administration: Managed diverse IT environments, including Microsoft 365, Azure, VMware, and security platforms (Palo Alto, Cortex XDR), ensuring optimal system performance and reliability.Cloud & Hybrid Solutions: Led cloud migration initiatives, transitioning systems from Gsuite to Microsoft 365, while ensuring minimal downtime and improved functionality.Incident Management: Delivered prompt incident resolution and service request fulfillment, ensuring SLA compliance and user satisfaction.Documentation & Knowledge Sharing: Created detailed SOPs, project documentation, and user manuals to support operational consistency and effective team onboarding.Security Enhancements: Strengthened system security through proactive monitoring, vulnerability management, and deploying advanced firewall configurations. Show less

• 

  Kbz bank

  Jun 2024 - now

  System engineer - supervisor

  Infrastructure Leadership: Manage and optimize large-scale IT infrastructure focusing on Windows Server environments, Active Directory architecture, DNS management, SCCM and Group Policy configurations to ensure seamless enterprise operations.Automation & Efficiency: Develop and implement advanced automation scripts using PowerShell and PowerCLI, streamlining processes, enhancing operational efficiency, and minimizing manual errors.Virtualization Expertise: Design and maintain VMware environments (ESXi, NSX-T, Aria Operations), ensuring high availability, performance optimization, and robust disaster recovery planning.Security & Compliance: Implement enterprise-grade security solutions, including multi-factor authentication, digital certificates, and LDAP integrations, adhering to international ITIL and change management standards.Performance Monitoring: Conduct capacity planning, performance tuning, and proactive issue resolution using tools like Zabbix and eG Monitoring to maintain peak system performance.Collaboration: Partner with cross-functional teams, including network, security, and application teams, to deliver seamless upgrades, maintain system reliability, and enhance overall IT service delivery. Show less