Experience

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  Safe property investments

  Sept 2006 - May 2008

  Personal assistant

  • First point of contact for any prospective or existing clients, meetings with the director or queries;• Co-ordinated projects, negotiated new deals, tracked development progress, gathered documentation, managed communication to clients, organised mortgage applications;• Liaised with overseas contacts (lawyers, accountants, developers) to ensure a smooth running of the buying and completion process;• Co-ordinated money transfers and exchange of foreign currencies;

• 

  M3 consulting

  Jul 2008 - Jul 2009

  Project secretary

  • Managed high-demanding diaries with multiple conflicting meetings, travel requirements, accommodation, couriers, catering;• Assisted with project budgets, fee trackers, raised purchase orders, prepared client invoices and followed up on any outstanding queries;• Produced letters, reports, memos, minutes, agendas;• Implemented new working practices to increase efficiency in the team;

• 

  European medicines agency

  Oct 2009 - Apr 2022

  • Lead the work of business analysis teams across various projects within the organisation;• Lead the delivery of new business processes on Microsoft Dynamics 365 platform, throughout all phases of the development lifecycle;• Act as Proxy Product Owner, define and manage product backlogs, lead refinement and estimation sessions, drive implementation of Agile practices across teams, lead agile sprint ceremonies;• Oversee and deliver gap/impact analyses and various business analysis artefacts, such as diagrams, use cases, user stories, acceptance criteria, state transition diagrams, BPMN process maps etc.;• Engage with senior leaders and stakeholders across Europe to define and validate strategic visions, communicate progress, highlight risks and gather strategic input;• Involved in system integrations, ETL processes, data and document migrations, API development;• Lead workshops with various stakeholders for eliciting requirements, unblocking conflicting requirements, defining user journeys and validating functional specifications;• Work closely with cross-functional teams of developers, solution and data architects and testers to ensure successful implementation of epics and features for the expected business benefits;• Regularly engage with Project and Product Managers, as well as external IT partners to forecast needs, capacity, estimated delivery times;• Support and/or lead change management activities, produce communication materials, user guides, deliver system demos and trainings for both internal and external audiences at all levels; Show less • Managed all business system queries and data management requests for all centrally authorized medicinal products in Europe;• Provided input for system improvements, including requirement gathering, development feedback, user testing and communication to stakeholders;• Led process improvement initiatives within the team and across departments, as well as acted as subject matter expert on various projects;• Designed and configured the system to ensure adequate tracking of medicinal products approval requests;• Responsible and accountable for managing the validation process of new medicinal products requests, in accordance with legal and regulatory deadlines, from receipt to finalisation;• Produced reports and performed data queries; coached new team members; Show less • Prepared formal meetings with internal and external participants, arranged logistics and distribution of documents;• Managed the delivery of formal documents to the European Commission and other competent authorities and stakeholders in Europe;• Responsible for email management of various internal mailboxes, handling of service queries and managing communication with external stakeholders; • Created presentations, reports, contract documentation, meeting agendas and minutes;• Identified and implemented process improvement initiatives and process re-engineering; Show less

  • Senior Business Analyst/Product Owner

    Dec 2016 - Apr 2022

  • System Administrator (SIAMED) and EMA Validation Officer

    Jul 2011 - Nov 2016

  • Administrative Assistant

    Oct 2009 - Jun 2011
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  Investec

  Mar 2022 - now

  Product owner