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Lorena Gómez Camino

Lorena Gómez Camino

Customer Care

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location of Lorena Gómez CaminoMalta

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  • Timeline

  • About me

    Funds security manager at Kindred Group plc

  • Education

    • Universidad de Málaga

      2015 - 2016
      Master's degree Translation for the Publishing World

    • University of Malta

      2013 - 2014
      Bachelor's degree English Language and Literature, General

      Year of Erasmus exchange.

    • Universidad de Córdoba

      2011 - 2015
      Bachelor's degree English

      Literature and culture of English speaking countries, cognitive sciences (acquisition of second languages), teaching of English as a second language.

  • Experience

    • FXDD Global

      Aug 2017 - Feb 2018
      Customer Care

    • Kindred Group plc

      Apr 2018 - now

      Proactively determine fraudulent activity and act according to documented processes withregards to account actioning, document demands and additional checks required.Proactively conduct analysis of transactional and customer records to linkunidentified transactions and accounts to known fraudulent activity.Liaise with Customer Services and Payments on a daily basis and professionally handleall escalations.Process customer withdrawals attentively and in a timely manner.Most used tools: Jiras, MAOs, Office package, Excel. Show less

      • Funds security manager

        Jul 2021 - now

      • Senior Funds Analyst

        May 2020 - Jul 2021

      • Funds analyst

        Feb 2019 - May 2020

      • Document analyst

        Apr 2018 - Feb 2019

  • Licenses & Certifications