Mattia Bieler

Experience

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  Various Employers

  Nov 2017 - Jul 2020

  Examples of my responsibilities:• Orchestrated and optimised room service operations at the Hilton Hotel, earning the prestigious Employee of the Month award for consistently surpassing expectations in delivering exceptional customer experiences.• Spearheaded seamless coordination for the timely replacement of beer barrels and meticulous monitoring and replenishment of beverage inventory at the Crown Inn Beeston, fostering efficient collaboration with the entire staff to uphold the highest standards of service.• Demonstrated exceptional proficiency in managing high-volume coffee orders at Starbucks, ensuring swift and precise execution to meet and exceed customer demands, contributing significantly to the overall satisfaction of patrons. Show less • REWE Supermarket - Recycling Coordinator (1 Month):Managed and streamlined the bottle recycling system at REWE Supermarket, implementing efficient organisational strategies to enhance the recycling process. Demonstrated a commitment to environmental sustainability and contributed to the store's green initiatives.• Scheidt & Bachmann Warehouse - Warehouse Operator (3 Months):Played a role in the warehouse operations of Scheidt & Bachmann, specialising in the meticulous collection and distribution of computer parts. Executed precise inventory management, ensuring the timely delivery of crucial components to support the seamless functioning of the organisation's technological infrastructure.• HEPHATA Care Home - Elderly Care Assistant (1 Month):Provided compassionate care to elderly residents at HEPHATA Care Home, assisting with their daily needs and fostering a supportive environment. Developed strong interpersonal skills and demonstrated empathy while contributing to the well-being of residents through personalised and attentive care. Show less

  • Barista, Bartender, and Waiter

    Jan 2015 - Jul 2020

  • Work Experience in Germany

    Nov 2017 - Mar 2018
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  The Peppertree Thai Restaurant

  Aug 2021 - Mar 2024

  Bartender and Waiter

  • Enhanced the stockroom Excel spreadsheet to offer a more comprehensive inventory overview by implementing conditional formatting and formulas. This improvement resulted in a more efficient stock ordering process. • Reorganised stock management by strategically optimising stockroom layout, leading to increased utilisation and operational efficiency. • Demonstrated exemplary interpersonal and communication skills, ensuring exceptional guest interactions and seamless team collaboration. Performed accurate and efficient cash-up procedures, guaranteeing precise financial reconciliation at the end of each shift. Show less

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  The London School of Economics and Political Science (LSE)

  May 2023 - Dec 2023

  As part of a team, I:• Led the analysis of sentiment trends in bank speeches using natural language processing (NLP) and investigated their correlation with economic indicators and key global events.• Took the initiative to conceptualise, design, and implement a comprehensive Tableau dashboard that functioned as a dynamic visualisation tool for our team following stakeholder feedback.• Assumed a leadership role within the team during the final week by organising and leading regular meetings, fostering open communication, monitoring progress, and ensuring task efficiency. Show less

  • Junior Data Analyst

    Apr 2023 - Dec 2023

  • Bank Speeches Impact Project (Bank of England)

    Oct 2023 - Nov 2023

  • Game Company Sales Performance Project

    Aug 2023 - Oct 2023

  • Healthcare Appointments Project

    Jun 2023 - Aug 2023

  • Supermarket Customer Information Project

    May 2023 - Jun 2023
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  Pareto

  Apr 2024 - now

  Project Solutions Consultant

  Q3 2024 Most Self-Directed Learner AwardAIGPE Process Mapping | APMG International Change Management FoundationBCS Business Analysis | PRINCE2 Foundation | Lean Six Sigma White and Yellow Belt

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  Randstad UK

  Apr 2024 - now

  HR Systems & Data Analyst

  • Served as the primary point of contact for HR data-related inquiries, leveraging data analysis skills to facilitate cross-departmental collaboration for efficient information exchange.• Worked as the system admin for multiple systems (Cascade, Crunchr, Freshdesk, and Peakon), ensuring seamless operation, data integrity, and optimal user support across these systems.• Maintained accurate and up-to-date reports for over 1000 employee records to ensure accuracy, reliability, and consistency across HR systems.• Collaborated closely with stakeholders to implement and create key dashboards within the ITA & HR space, leveraging my expertise to ensure high-quality results and timely completion of critical tasks.• Extracted HR data from Freshdesk to create a comprehensive Looker Studio dashboard that provides insight into the type of tickets received (problem, question, request, etc.), tracks resolution time, and monitors resolution status (within SLA, SLA violated, or not resolved). Show less