Shimaa Al Shareef, HRM, APHRi

Experience

• 

  Safwa Islamic Bank

  Aug 2015 - Mar 2016

  Collection Officer

  Debt Recovery and Collections:Contact delinquent borrowers via phone calls, emails, or letters to negotiate payment plans and arrange for the settlement of outstanding debts.Evaluate customers' financial situations and provide suitable repayment options based on their ability to pay.Use effective communication and persuasion techniques to encourage customers to fulfill their payment obligations.Customer Relations:Maintain a professional and respectful approach when communicating with customers, even in challenging situations.Address customer inquiries and concerns regarding their debts, explaining payment terms, interest charges, and penalties when necessary.Strive to achieve win-win solutions that balance the bank's interests with the customers' ability to repay.Account Monitoring:Monitor and track the status of delinquent accounts, documenting all collection activities and customer interactions.Review payment histories and maintain accurate records of customer accounts.Compliance and Legal Requirements:Adhere to all relevant banking regulations, policies, and procedures during the collection process.Collaborate with legal and compliance teams when necessary to handle cases requiring legal action.Reporting:Provide regular updates to management regarding the status of collections and any potential risks or challenges.Prepare and submit collection reports and performance metrics as required. Show less

• 

  EMPHNET

  Oct 2016 - now

  Recruitment and Talent Acquisition:- Coordinate and facilitate the recruitment process, including job postings, screening resumes, conducting interviews, and making job offers.- Develop and implement effective talent acquisition strategies to attract and retain skilled and diverse candidates.- Work closely with hiring managers to understand their staffing needs and provide guidance on talent selection.Onboarding and Orientation:- Oversee the onboarding process for new hires, ensuring a seamless and positive experience.- Conduct orientation sessions to familiarize new employees with the organization's policies, culture, and expectations.Employee Relations:- Act as a point of contact for employees' questions, concerns, and grievances, providing appropriate guidance and solutions.- Mediate and resolve conflicts between employees and work towards maintaining a harmonious work environment.Performance Management:- Support the performance management process by assisting in setting performance goals and conducting periodic performance reviews.- Work with managers to identify employee development needs and recommend appropriate training and growth opportunities.HR Policies and Compliance:- Ensure HR policies, procedures, and practices comply with relevant labor laws and regulations.- Stay up-to-date with HR trends and best practices, recommending improvements and innovations to enhance HR operations.Employee Engagement:- Develop and implement initiatives to enhance employee engagement and satisfaction.- Organize employee engagement activities and events to foster a positive company culture. Show less Recruitment Support:Assist in coordinating the recruitment process, including posting job openings, screening resumes, and scheduling interviews.Coordinate pre-employment checks, such as reference checks and background screenings.Communicate with candidates and ensure a positive candidate experience throughout the hiring process.Onboarding and Orientation:Support the onboarding process for new employees, ensuring all necessary paperwork is completed accurately and on time.Conduct new hire orientation sessions, providing information about company policies, benefits, and culture.HR Administration:Maintain and update employee records in the HR database, ensuring data accuracy and confidentiality.Prepare and distribute HR-related documents, such as offer letters, contracts, and performance evaluation forms.Assist in managing HR-related inquiries from employees and external parties.Benefits Administration:Help employees with benefits enrollment, changes, and inquiries.Collaborate with benefits providers to ensure smooth administration of employee benefits. Show less Front Desk Management:Greet and welcome visitors, clients, and employees in a friendly and professional manner.Handle incoming phone calls, redirecting them to the appropriate departments or individuals.Respond to inquiries and provide basic information about the company.Visitor and Client Relations:Register and sign in visitors, ensuring compliance with security protocols.Assist clients with appointments and direct them to the appropriate personnel or meeting rooms.Offer refreshments and maintain a welcoming atmosphere in the reception area.Administrative Support:Perform various administrative tasks, including sorting and distributing mail, managing office supplies, and organizing files and documents.Assist with scheduling and coordinating meetings, conferences, and appointments.Help with travel arrangements and accommodation bookings for staff, if required.Communication Coordination:Relay messages accurately and promptly to the appropriate recipients.Assist with internal communication, such as distributing memos or notices. Show less

  • Human Resources Officer

    Oct 2022 - now

  • Human Resources Coordinator

    Feb 2019 - Mar 2023

  • Receptionist

    Oct 2016 - Jan 2019