Mitch Reis, PMP

Experience

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  Travelers Insurance

  Jan 1987 - Jan 1989

  ► Systems Manager - Finance and Corporate Systems

  Provided production support, system enhancements and customer satisfaction for 9 financial systems including Fixed Assets, General Ledger and Inventory systems. Managed a staff of 4 and a 1.3 million dollar budget.

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  Travelers Insurance

  Jan 1990 - Jan 2010

  Managed a team of developers, both in Hartford and off shore, that created and maintained applications for the Application Environment Services Area and a team that supports the Continuous Integration Environment. Ensured key deliverables were met. Implemented a structured approach, best practices, metrics and controls to improve the group’s efficiency. Mentored team members in requirements, design, analysis and testing strategies to increase customer acceptance.* Added leadership and structure to the Distributed Source Code Management audit project to ensure that all 140 applications were made compliant according to the negotiated schedule.·* Managed the development of an Environment Configuration Compare system that saved over 60 hours a week in manual efforts.·* Gathered requirements, designed and managed the development of an Environment Health Monitoring system. This allowed for the team to proactively fix over 50% of the environmental problems and significantly increased Testers productivity.* Managed all phases of the multiple .Net / web based development projects. This included a Communication Portal, a Problem Reporting / Tracking system, a Version Dashboard, an Access Provisioning system and the redesign of a Code Migration Request system. These systems improved communication between our area and our customers and captured area metrics.* Managed large-scale technology projects for the Personal Insurance development environments. This included the conversion of 80+ testing and production servers with 20+ applications to Windows 2003. Coordinated a team of 50+ people throughout multiple areas to meet the common goal and schedule. Delivered conversions according to schedule, along with contingency plans.* Managed code migrations and problem resolution across 28 environments. Streamlined work flow processing and trained new employees in the migration process. Developed tools and utilities to support the area and improve productivity. Show less Managed the Geac financial systems vendor platform, developed internal and business application systems, developed and taught technical training classes, coordinated division wide technology projects and leveraged best practices, cross training and product knowledge across the division.* Managed the implementation of corporate wide platform changes and solutions across over 125 systems within the Finance and Corporate Systems area. All changes were delivered according to schedule with minimal impact to the environments. * Developed a Visual Basic tax payment, tracking and allocation system for the Corporate Tax area. This included heavy Customer interaction, creating complex user interfaces, writing SQL stored procedures, allocating tax dollars, generating year-end entries, SQL table updating and interfacing with the Excel object to format the reports. The system eliminated hundreds of hours of manual reconciliation. * Managed merger, spin-off and major product upgrade activities to over 80 application and over 4000 customers that used our Geac Financial products. This included: installing vendor products, region configuration, retrofitting modifications into the system, security analysis, detail consulting, training, programming and overall project management. Numerous upgrades were done without any significant impact to our customers.* Developed financial related systems, productivity tools and in-house training programs that saved the company thousands of dollars. Show less

  • ► Information Engineer (IT Manager / Technical Project Manager) – Personal Insurance

    Jan 2004 - Jan 2010

  • ► Information Engineer (Technical Project Manager) – Finance and Corporate Systems

    Jan 1990 - Jan 2004
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  Tri-Com Consulting Group

  Apr 2011 - Sept 2011

  ► IT Project Manager II , Consultant

  Consulted as a "hands-on" IT Project Manager with the State of Connecticut – Department of Mental Health and Addiction Services (DMHAS) - Connecticut Valley Hospital.Managed a team of .Net developers and a Business Analyst to ensure projects and enhancements were delivered in a timely manner with required functionality. Fostered communication across the team, triaged problems and work, facilitated issue resolution, provided testing, data analysis, reporting and training support, and promoted sound development practices.* Turned around the struggling Patient Risk Management and Notification project. Created a phased in approach, a realistic project plan and implemented the first phase into production.* Created a streamlined data correction process that reduced work effort by over 50%. Show less

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  CIGNA

  Jan 2013 - Nov 2019

  ► Application Development Sr. Manager (Clinical DevOps)

  I lead a cross-functional technical DevOps team in Hartford, off shore, and near shore, which provide Release / Deployment Management, Problem Management, Application Data Base Management and Environment Management to 70+ testing environments used by Cigna's Clinical IT area.Facilitate the building and repurposing testing environments needed to support the areas aggressive testing schedule. This includes working with many internal groups and external vendors to plan, schedule, build, configure, migrate code / data and resolve environment problems.* Developed an environment “Smoke Test” process that reduces the delay in identifying and resolving environment problems.* Proactively identified and resolved problems that would affect the testing and production environments.* Recommend creative solutions to get around environment and staffing constraints.* Recruited, developed and mentored team members to build a high performing – customer focused unit.with a focus of process improvement. Show less