Ahmed Sabry

Experience

• 

  Renaissance Hotels

  Jan 2010 - now

  * Ensure a smooth and efficient running of the hotel operation with particular focus on the front office department.* Handle and resolve guest complaints.* Assist the Assistant Front Office Manager in supervising the Front Office Department operation and communication.* Assist in maintaining and / or develop agreed operating procedures involved in the Front Office and to ensure that front office colleagues adhere to the correct procedures as laid down in the operating manuals.* Ensure that all activities adhere to and support the Hotel Quality System.* Supervise the day-to-day operation of the Guest Service Desk to ensure high standards of service and guest care at all times.* Use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation.* Motivate, lead and ensure the continuous improvement of the team to achieve the company’s vision and goals.* Respond to guest letters, queries, complaints in a professional manner.* Check arrivals lists for the following day and ensure that all departments are informed via daily ‘VIP’ lists.* Update and maintain guest profiles and accurate guest history records, including the recording of guest information received from other hotels or departments and the guest’s preferences.* Ensure that all relevant departments are advised of guest history requests/preferences prior to arrival.* Complete and file arrival checklist for all VIP arrivals and other arrivals if operation permits.* Ensure that daily ‘Courtesy Calls’ by telephone are undertaken by Guest Service Team* Ensure that orders are placed to ensure timely delivery of VIP amenities for arriving and in-house guests* Ensure that welcome folders and welcome cards are prepared for all arrivals* Assist with guests escort and ensure that every guest is escorted upon arrival to the hotel. Show less

  • Night Manager

    Aug 2020 - now

  • Asst. Loss Prevention Manager

    Oct 2017 - now

  • LP Supervisor

    Jan 2010 - Sept 2017