Nikkhiel Verma

Experience

• 

  Huawei Technologies India

  Apr 2011 - May 2021

  •Responsible for leading and managing ITSM process improvement efforts and overseeing the performance and execution of designated ITSM process portfolio (Incident, Problem, Change, Release, and Configuration Management.)•Responsible in handshake for delivery fulfilment of contractual SLA’s and KPI’s.•Drive compliance with ITSM process policies and procedures through collaboration and communications with customers.•Monitoring of overall performance of Customer's Network proactively against target KPI's and SLA's through ITSM processes.•Drive Weekly/Monthly meeting with customer for SLA’s/KPI’s fulfilment discussion & action points. Show less •Responsible for Sales, Solution development & Customization of Services Solution for esteemed clients in market.•Efficiently handle RFPs/RFIs/RFQs including SoW/Proposal development pertaining to Huawei Services Portfolio.•Analyze and understand customer's detailed requirements in order to develop the optimum win strategy and associated appropriate level of response in order to successfully bid and win contract.•Involvement with Technical, Sales & Delivery team to develop a competitive & cost-effective solution that maximizes value to the customer and considers constraints such as budget, timelines, local market, and meeting customer requirements.•Responsible for proactive & reactive business development of Huawei Services Business.•Effectively drive internal reviews with Sr. Management on pursuit strategy, solution design, risk analysis etc.•Responsible for Contract Quality & SOW Improvement of service contracts.•Sound knowledge on ICT industry product lines & infrastructure (Wireless, Wireline, Core, Datacom, IT, Data Centers etc.) Show less •Responsible under Huawei India BU in developing customer service solutions and managing Warranty/AMC of Huawei telecom products. •Handle RFPs for Customer Support Services (Warranty / AMC); provide bid support including SOC, strategy & Solution, Costing and Customer negotiations. •Effectively handle customer presentations for Warranty/AMC product portfolio.•Good understanding of Customer Service SOW, Service level (SLAs), KPI's, Penalties.•Accountable for closing annual AMC’s within specified timeline; meticulously provide AMC Sales projection & Calculation for Indian Telecom accounts to Account Teams before expiration of Warranty / AMC Renewal. Show less

  • Information Technology Service Management Manager

    Jun 2020 - May 2021

  • Services Presales Solution Manager

    Nov 2013 - Jun 2020

  • Customer Services Solution Manager

    Nov 2013 - Aug 2018

  • Network Support Engineer - Optical Networks

    Sept 2011 - Nov 2013

  • Network Engineer

    Apr 2011 - Sept 2011
• 

  Huawei

  Jun 2021 - now

  Service & Software Sales Solutions Manager

  •Understanding Services requirements and define Services scope in customer RFQ/RFI & Preparing Effective Services sales proposal as a response to customer requirements.•Defining and documenting technical customer solution, responding to technical sections of tenders, and preparing costing/pricing.•Providing standard services solution and offer material (Statement of Compliance, configuration, standard pricing, solution description writing.•Spearheading as Technical Stream Lead/Bid Manager across various complex cases involving several technologies such as Radio, transport, Core etc.•Ensuring effective inter-alia team coordination for deliverables such as BoQ’s, SoC’s, solution documents etc.•Ensuring complete adherence to timelines as specified in the RFP/RFI with all key stake holders such as services team, technical team, pricing and contract management.•Prime for holding critical reviews during the bid process, work on risk analysis and possible mitigation strategy.•Doing account analysis to understand customer pain points and work out to find solution to mitigate or resolve such problem.•Proactively taking initiatives to discuss and upsell Huawei software service solutions like AUTIN, CEM etc.•To develop long term customer relationship to ensure business negotiations are done in smooth way & customer trusts our organization. Show less