Experience

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  Asia tours & hotels

  Aug 2008 - Jan 2009

  Eu & russian marketing executive

  Central contact person with potential customersCreate the business development plan for Russia and the EU marketLead negotiations with Russian and EU partners relative to travel packages and price to Design and arrange holiday packages Work in complete cooperation with the team to ensure that the all travel arrangements run according to plan including visit places, tour guides, accommodation, meals, travel agencies and etc.Communicate responses to all questions from customers and partners Manage all feedback and complaints Show less

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  New indo-china international logistics co.,ltd

  Jan 2010 - Jan 2010

  Business support executive

  Manage the development and execution of strategies, pricing, communications and marketing programs for Vietnam agricultural productsAssist the sales team with pricing and cost files for sourcing agricultural products such as rice, vegetables and fruitsPromote customer relationships and communication ensuring their requests are met and responded toShare product feedback with customers Maintain knowledge sharing, feedback and support with customers

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  Sps

  Jul 2010 - now

  Supervise and support all staff within a production division whilst coordinating with other departments to maintain strong operational excellence of all projectsLead the on-boarding process of new projects into the production environmentSupport the Project On-boarding Executive and customer management team to provide accurate operation estimations and solutions of opportunities Manage each project with a focus of delivering a customer’s expectations then maintain and further enhance their satisfactionMaintain and improve the customer satisfaction response (Customer Net Promoter Score)Manage cost efficiency and profitability of running projects in the production environment Show less Monitor projects on a daily basis and manage improvements with adjustments as requiredResponsible for implementation of each new projects success by,o Developing a detailed project plan that identifies required activities, including resource planning, testing, training plans each of which is required for organization goalso Coordinating with other relevant people and departments for project testing and UATo Understanding the project requirements and performing the transfer of knowledge to related people through trainingHave definitive contact with customers to understand and fulfil their needs ensuring customer satisfaction can be maintained and improved Show less

  • Director of Operations

    Sept 2015 - now

  • Senior Service Manager

    Sept 2012 - Sept 2015

  • Service Manager

    Jul 2010 - Aug 2012
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  Sps vietnam company ltd.

  Sept 2015 - now

  Director of operations

  SPS is a leading outsourcing provider for business processes solutions and innovative services in document management.Manage daily operations of the Production team based in two locations, Ho Chi Minh City and Can Tho City Provide clear and effective communication of daily, weekly and monthly objectives of the customer and company to all staff then follow up with requested reporting and KPI statusCoordinate with relevant departments such as technology, customer management and human resources to ensure operations run effectively and efficiently meeting predefined targetsMeasure performance of teams and individuals from operators to senior managers Champion Continuous Improvement (CI) to all staff and departments Evaluate, implement and measure proposed CI initiatives in the production environmentSupport and monitor CI and Lean Manager to ensure ideas are continuously identified and implemented successfullyMaintain the expectations of the production department in line with the company regulations and expectations of the customer Show less