Experience

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  Movilnet

  Jul 2006 - Sept 2006

  Intern

  Gathered and created documentation relating to the recuperation and restoration of the critical process regarding the administrative platforms of the Operative Process Management Division of Movilnet Telecom, specifically the pre-paid online services and B2B.

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  Ernst & young

  Aug 2007 - Feb 2008

  Tsrs assistant

  Supporting Auditing team in External Auditing Services, in the process of accounting closing.Supporting Consulting Service, preparing counseling for the customer regarding system security or any other related issue that the company required.

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  Corporación digitel

  Mar 2008 - Dec 2010

  Systems specialist

  Conducted requirements gathering and feasibility analysis for internal customers (Sales & Marketing and Customer Service).Focused on creating new plans, services, promotions, and bonuses within systems and platforms supporting business units (e.g., Pre-paid, Post-paid, and CRM).Configured business rules and conducted unit and functional testing to certify new pre-paid plans, services, and promotions in Siebel 7.5.2.Actively participated in the second phase of the Siebel 8.1 Implementation Project, gathering information and requirements from internal stakeholders. Show less

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  Planning group

  May 2011 - Nov 2011

  Mba trainee, project co-leader

  Actively participated in the implementation project of the intern CRM system known as Synergy.Collaborated in identifying and analyzing requirements for the General Management Division.Prepared procedures and user manuals to facilitate system adoption.

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  Grupo marka, c.a.

  Apr 2013 - Feb 2014

  Dynamics ax functional consultant

  Conducted requirements gathering and feasibility analysis for customer needs related to implementing ERP Dynamics AX2012R2.Configured and utilized the Data Import/Export Framework module for seamless data migration.Performed unit and functional testing of customizations and developments to ensure proper system functionality.Actively participated in various stages (analysis, planning, implementation, testing, deployment, and support) of AX2012 R2 projects for customers across different industries. Show less

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  Enel colombia

  May 2014 - now

  At this unit, I’m the Country Business Orchestrator for Brasil and Argentina, in which among my functions are: Conduct comprehensive analysis of country and global business needs, defining related improvement initiatives.Lead the standardization and harmonization across Enel Grids countries, assessing scalability and evolution of the digital solutions portfolio in collaboration with ICT.Support cost-benefit analysis and business case development for various initiatives.Contribute to process design and addressed digital needs by leveraging Enel Grids business units and ICT units.Endorse functional analysis approval, promoting process integration and the digital transformation of Enel Grids.Analyze performance indicators to enhance performance and monitored the implementation of improvement actions.Oversee the roadmap definition, implementation, and communication, as well as the development of training plans. Show less Global Stream and Solutions Adoption Progress of LATAM countries:Coordinated with Tribe Leaders and the Global Transformation Management Office (Global TMO).Ensured coherence in solution adoption activities at the stream level.Drove Process Digital Transformation and Vision:Promoted the new operating model, aligning it with existing processes.Spread the GLOBAL vision throughout the organization.Guided Priorities Across Areas and LATAM Countries:Defined priorities and facilitated necessary recovery actions to support the new Operating Model.Ensured integration between Global Programs.Harmonized coordination across countries and globally. Show less Global Program Manager - ECO Latam + Beats Project:Led the ECO Latam + Beats project, focusing on commercial processes in the Distribution area.Standardized business processes for LATAM (Chile, Brazil, Peru, and Colombia).Discovery SAP ISU Phase Leader - Colombia:Identified requirements and functional gaps in the Colombian Invoicing process during the Discovery phase.Participation in Grid Blue Sky Project:Reengineered 28 processes in the Distribution area, addressing pain points and proposing technological solutions.Aligned the reengineering efforts with Enel’s new digital transformation and Platformization strategy. Show less Project Leader - SMM ePlus Migration Project: Spearheaded the SMM ePlus Migration Project, updating applications through microservices to enable smart meter readings for residential customers.Project Leader - StarBeat Project: Directed the StarBeat Project, defining the scope and implementing solutions for acquiring readings from telemetered customers, including large-scale consumers and commercial borders.Project Leader - DIGIN Project for Colombia: Led the DIGIN Project, a digitalization initiative consolidating 28 processes within the Infrastructure and Networks area, utilizing Agile methodology to address pain points and drive project initiatives.Participant - Infrastructure Transformation Project: Contributed to the infrastructure transformation from Milan CPD to Cloud AWS, coordinating with providers to ensure timely application transformation. Show less Project Leader - Eureka ProjectSpearheaded the project, focusing on the identification and integration of in-house Distribution department functions into the company’s corporate and technical systems.Participated in and monitored the development of functional requirements for each system solution.Project Leader - eOrder ProjectLed the project Enel’s workforce management system based on the Geocall product.Conducted technical designs and implemented business processes including Collections, Normalization, New Connections, Inspections, Cut and Reconnection, Business Development, and Internal Inspection.Prepared technical tests and integration cases, managing requirements and functional gaps with various system providers involved in the integration. Show less

  • Business Initiatives Management – Global Customer & Business Engagement –Expert Professional

    Apr 2024 - now

  • Digital Solution Owner Global Customer Engagement - Grids - Expert Professional

    Oct 2022 - Apr 2024

  • Digital Hub Commercial Solutions – I&N –Expert Professional

    Dec 2019 - May 2023

  • Solution Center Metering & Field – I&N –Senior Professional ICT

    Jan 2016 - Dec 2019

  • Business Relationship Management (BRM) – Senior Professional

    May 2014 - Jan 2016