Experience

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  Antique treasure store family business

  Feb 2008 - Aug 2019

  Operations manager

  Handling sales, invoices, support, delivery and etc.- Refund Policy for Sellers and Buyers- Resolving Buying and Selling Problems- Manage returns, missing items & returns for sellers and buyers- Fees, credits and invoices overview- Decision Appeals- Handling and Tracking of Shipments- Creating Custom Invoices using PayPal- Continuous Interaction using eBay Platform

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  Coca-cola europacific partners

  Aug 2019 - Nov 2023

  - Create and maintain master data in ERP and other supporting systems.- Resolve or escalate data quality issues and take prompt corrective action- Handle escalations regarding customer information – understand the root of the problem, resolve it, and communicate as appropriate.- Work with large amounts of data and utilize multiple systems to research and analyze information.- Update quality control standard methods and procedures to meet customer SLA and compliance requirements- Demonstrate leadership and adhere to company values- Supervise other associates as assigned- Strong ERP knowledge – SAP, SAP CE, Service-now (SNOW) Show less - Responsible for the processing of all customer master data requests as well as ensuring the efficiency, correctness, and reliability of the master data processing across CCEP- Respond to identified customer issues, queries, and needs, or where resolution is urgent and important - Work closely with the external and internal stakeholders to highlight challenges regarding timings and priorities- Ensure vendors and customers are set up and represented accurately and efficiently- Strong ERP experience – SAP, SAP CE, Service-now (SNOW) Show less

  • Sr. Assistant Customer Master Data

    Jun 2020 - Nov 2023

  • Assistant Customer Master Data

    Aug 2019 - Jun 2020
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  Akkodis

  Jan 2024 - Oct 2024

  Project manager

  The Project Manager manages a project on a day-to-day basis for the Managed Print Services and Solutions department at HP Inc. The role is part of the HPI-Transition Project Management team and thus sometimes referred to as Transition Manager. The Managed Print Services & Solutions provides to Enterprise and Corporate English-speaking customers a combination of HW, Supplies, Financing and Services. The Managed Print Services Business is expanding and is a strategic growth area to HP.The Project Manager is in charge of the successful transition and implementation of HP Managed Print Services (MPS) with highest Total Customer Experience (TCE). The main objective of this role is to ensure that the implementation meets project scope, timeline, and budget expectations. This Project Manager (Transition Manager) role is focused on the hardware, services and solutions deployment after contract signature, interacting directly with the Customer, installation partners and cross functional internal HP teams to transition the CMO (current model of operation) to the ultimate FMO (Future Model of operation) across various geographies and customer facilities in scope within that contract.✓ Understanding of the contractual world✓ Gathering & Validation of all documents from Pursuit & participate in handover meeting.✓ In complex deals, support due diligence, discovery and design phase during Pursuit.✓ Initiating the entire project set up and processes in alignment with the Global Program Set up (if available) e.g. Governance Model and R&R✓ Monitor and Control initial Project management plan✓ Manages project financials including triggering of purchase orders and partner payments ✓ Define installation partner, prepare and perform kick-off meeting with Customer✓ Create and Discuss project/ deployment plan with customer; Define and agree on key milestones & acceptance criteria✓ Maintain excellent communication flow in English with the customer Show less

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  Hp

  Oct 2024 - now

  Professional services project and program manager

  The Professional Services Project and Program Manager is in charge of the successful transition and implementation of HP Managed Print Services (MPS) with highest Total Customer Experience (TCE). The main objective of this role is to ensure that the implementation meets project scope, timeline, and budget expectations. This Professional Services Project and Program Manager role is focused on the hardware, services and solutions deployment after contract signature, interacting directly with the Customer, installation Suppliers and cross functional internal HP teams to transition the CMO (current model of operation) to the ultimate FMO (Future Model of operation) across various geographies and customer facilities in scope within that contract.Job Specifics/responsibilities-Manages customer project delivery and legal and commercial issues.-Manages project financials including P&L and meets or exceeds SOAR approved budgets.-Manages client relationships and mid to upper-level client delivery relationships.-Frequently represents the organization to external customers/clients.-Identifying risks and opportunities and contributing to the achievement of the organization’s short and long-term goals.-Assisting with escalations with internal HP teams-Manages project financials including triggering of purchase orders and Supplier payments.-Create and Discuss project/ deployment plan with customer; Define and agree on key milestones & acceptance criteria.-Initiating the entire project set up and processes in alignment with the Global Program Set up (if available) e.g. Governance Model and R&R.-Provides project status updates & reporting to internal and external stakeholders/management – highlighting any major issues/concerns as soon as they arise.-Provides Hardware & Software Forecast to Business stakeholders per established governance.-Conduct Lessons Learnt (or FuPan) and share key finding with extended teams to facilitate process improvements. Show less