Experience

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  Uti integrated logistics

  Apr 2006 - Jan 2007

  Air export agent

  Air Export Coordination: Managed end-to-end air export operations, including scheduling pickups, processing export shipments, and securing airfreight bookings with carriers. Ensured all shipments were handled efficiently and in line with customer requirements.Shipment Transfers & Coordination: Coordinated the transfer of shipments between warehouses and carriers, ensuring that all logistics were handled smoothly and on schedule. Worked closely with ground handling teams and third-party logistics providers to guarantee timely delivery.Documentation & Compliance: Processed and filed all necessary export documentation, ensuring compliance with international shipping regulations, customs requirements, and company policies. Verified that all paperwork was accurate and met regulatory standards to avoid shipment delays or fines.Billing & Financial Reconciliation: Handled billing for processed shipments, ensuring accurate invoicing and financial reconciliation. Collaborated with the accounting department to resolve any discrepancies, ensuring timely payment and maintaining financial accuracy.Carrier & Client Liaison: Served as the primary point of contact between carriers and clients, ensuring seamless communication and coordination. Addressed any issues related to bookings, scheduling, and shipment handling to maintain high service standards.Problem Solving & Troubleshooting: Quickly resolved any operational challenges that arose during the shipping process, such as delays or booking issues, to ensure the smooth movement of goods and customer satisfaction. Show less

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  Expeditors international

  Jan 2007 - Mar 2014

  Air export associate / air import associate

  Global Account Onboarding: Primary contact for onboarding top global accounts, managing setup and integration. Worked closely with internal teams to ensure smooth transitions and meet client needs.Process Optimization & Interdepartmental Cohesion: Improved workflow between departments by identifying inefficiencies and implementing solutions, reducing downtime and increasing overall process efficiency.Pricing & Contract Management: Managed pricing for both new and existing global accounts. Collaborated with sales and pricing teams to provide competitive quotes, ensuring profitability while meeting customer requirements.Customer Problem Solving: Acted as the go-to problem solver for client issues, addressing logistical challenges quickly and efficiently. Built strong relationships by delivering solutions that aligned with customer expectations and operational needs.Operational Support: Assisted in managing both air export and import processes, ensuring compliance with company policies and regulations. Implemented process improvements that reduced errors and enhanced service delivery.Cross-functional Collaboration: Worked with sales, customer service, operations, and pricing teams to balance resource allocation, improving service delivery and increasing client retention.Reporting & Data Analysis: Monitored key performance metrics and provided regular reports to senior management. Leveraged data to identify growth opportunities and operational improvements. Show less

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  Freelance

  Nov 2013 - Dec 2018

  Real estate developer

  Project Management: Led rehabilitation and renovation of residential homes on Chicago’s northwest side, managing the full project lifecycle. Delivered projects on time, within scope, and budget while ensuring high standards of quality and craftsmanship.Securing Funding: Secured project financing through private investors and financial institutions. Managed budgets, cash flow, and financial reporting to ensure profitability. Conducted cost analysis to maintain competitive pricing without sacrificing quality.Contractor & Vendor Management: Negotiated contracts with contractors, subcontractors, and suppliers. Built strong relationships with vendors to ensure seamless project execution and cost control.Permits & Compliance: Obtained necessary permits and ensured compliance with local zoning, building codes, and safety standards, avoiding delays and ensuring adherence to regulations.Construction Oversight: Coordinated site inspections, contractor scheduling, and problem-solving throughout construction. Monitored progress to ensure projects remained on track and met deadlines.Interior Design: Led the interior design efforts, selecting materials, finishes, and design elements that aligned with the project’s vision. Worked closely with designers and contractors to create functional and visually appealing spaces.Market Research: Conducted market research to identify high-potential locations. Evaluated market trends, property values, and neighborhood developments to inform investment decisions.Risk Management: Managed risks throughout the project, developing contingency plans and working with stakeholders to address challenges and ensure project success. Show less

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  Agility

  Mar 2014 - Jan 2022

  Global ERP Implementation: Led the implementation of a custom ERP system across 13 countries, serving as the primary global contact. Managed transformation initiatives, timelines, and software development, ensuring seamless execution and alignment with business objectives across regions.Cross-functional Collaboration: Worked closely with Business Process Owners, Network Design Owners, Functional System Owners, and Agile Product Owners to standardize processes and systems globally. Ensured consistency across multiple countries and branches, promoting efficiency and alignment with organizational goals.Project Oversight & Risk Management: Directed transformation activities and branch implementations, ensuring optimal support throughout the project lifecycle. Identified and proactively communicated risks and issues, leading problem-solving initiatives to mitigate impact and keep projects on track.Stakeholder Engagement & Reporting: Acted as the liaison between desk-level operations and global management, bridging communication gaps and aligning expectations. Provided comprehensive project reporting and communication, delivering updates to key stakeholders while maintaining transparency on project milestones.Training & System Support: Served as the global point of contact for training, system requirements, troubleshooting, and system demonstrations. Provided on-site support and consulting as needed, ensuring that teams were equipped to maximize the ERP’s capabilities.Change Management & Benefits Realization: Assisted branch management in capturing transformation benefits through training, monitoring, and ongoing support. Implemented innovative communication solutions to streamline processes, ensuring timely progress tracking and goal achievement.Testing & Implementation: Managed the testing and rollout of business initiatives related to the ERP system, providing direct support to teams and stakeholders to ensure successful integration and adoption. Show less Business Growth & Development: Led growth of new and existing business lines by expanding market share and securing long-term contracts. Managed high-value accounts, improving client retention and driving revenue. Developed export strategies tailored to client needs.Team Leadership: Led and coached a team of 30+ associates and 2 supervisors. Focused on training and performance optimization, boosting team efficiency and productivity by 15%. Fostered a culture of accountability and improvement.P&L Management: Full responsibility for profit and loss (P&L), driving growth while controlling budgets. Implemented cost-saving measures that reduced operational costs by 10% without impacting service quality.Cross-functional Collaboration: Worked with operations, sales, and customer service teams to ensure seamless export processes. Partnered with overseas offices to ensure compliance with international trade regulations.Problem Solving: Led process improvements that enhanced efficiency and reduced lead times. Developed contingency plans for supply chain disruptions, ensuring timely delivery and high customer satisfaction.Compliance & Risk Management: Ensured compliance with export regulations and managed documentation for international shipments, mitigating risks. Implemented risk management protocols for global trade operations.Vendor & Client Relations: Negotiated contracts with vendors, carriers, and freight forwarders to secure favorable terms. Delivered customized export solutions that aligned with client needs and industry standards.Data Analysis & Reporting: Tracked key performance indicators (KPIs) and provided insights to senior management on financial performance, operational efficiency, and market opportunities. Show less Operational & Financial Performance Improvement: Enhanced operational and financial performance by implementing process changes and introducing low-cost tools that improved standardization and efficiency. This led to more streamlined operations and measurable cost reductions without compromising service quality.Workplace Morale & Employee Retention: Boosted workplace morale through team engagement and targeted initiatives, successfully reducing turnover to zero. Created an environment that encouraged collaboration and recognition, resulting in higher employee satisfaction.Operational Support to New Offices: Provided critical operational support to newly opened offices and those experiencing high turnover. Streamlined workflows, stabilized operations, and ensured smooth onboarding of new staff, allowing offices to quickly regain productivity.Training & Development of Management: Conducted comprehensive training programs for new management teams, focusing on operational best practices, leadership development, and process optimization. Ensured new managers were equipped with the necessary skills and knowledge to lead effectively.Process Standardization: Standardized key export processes across multiple locations, ensuring consistency and alignment with organizational goals. Worked closely with office teams to adapt best practices and improve service delivery, reducing errors and improving customer satisfaction. Show less Process Creation & Recognition: Developed and implemented processes and procedures that were nationally recognized for their effectiveness. These initiatives streamlined operations, set industry benchmarks, and ensured adherence to best practices across all locations.Financial Improvement Through Minimal Changes: Identified key areas for operational improvement that required minimal adjustments but resulted in significant financial gains. These changes reduced inefficiencies, optimized resource allocation, and improved overall profitability.Department Restructuring: Restructured the department to eliminate process bottlenecks and reduce overtime. Introduced more efficient workflows, redistributed responsibilities, and optimized resource utilization, leading to improved staff productivity and reduced costs.Quality & Compliance Focus: Maintained high standards of quality and compliance by continuously reviewing operations for potential improvements. Actively sought innovative ways to enhance customer service and operational efficiency while ensuring adherence to regulatory requirements and industry standards. Show less

  • Senior Project Manager, Global Implementation

    Jan 2017 - Jan 2022

  • Export Manager

    Sept 2015 - Jan 2017

  • Air Export Manager

    Feb 2015 - Sept 2015

  • Air Export Supervisor

    Mar 2014 - Jan 2015
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  Cargo-partner

  Jan 2022 - May 2022

  Trade lane manager

  Developed and implemented a data-driven route expansion plan, identifying top regional and industrial opportunities to grow the Transatlantic Trade Lane.Collaborated with product teams to expand business for both new and existing accounts, ensuring seamless coordination across global, regional, and local sales channels.Built and maintained strong relationships with key decision-makers, including clients, service providers, product management, and overseas offices, driving business growth and ensuring strategic alignment.Supported sales teams at all levels—global, regional, local, and overseas—to maximize customer opportunities and achieve trade lane growth targets. Show less

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  Cj logistics

  Jul 2022 - now

  Senior program manager, naff operational excellence & implementation

  Sales Enablement & Strategic Growth: Led the development and execution of GTM strategies for Freight Management across air, ocean, ground, customs brokerage, warehousing, and value-added services. Managed a $30M pipeline, driving business wins and overseeing conversion ratios to meet revenue and GP targets, contributing to significant revenue growth and market share expansion.Cross-functional Collaboration & Stakeholder Engagement: Worked across all levels of the organization, aligning stakeholders on strategic initiatives and ensuring the delivery of standardized processes and systems. Engaged with executive leadership and teams to support the full sales cycle, acting as the point of contact for new business opportunities and guiding cross-functional teams through project execution.Leadership in Air & Ocean Freight Solutions: Led product teams in designing innovative supply chain solutions, resulting in a 20% improvement in customer satisfaction and a 15% reduction in costs for key accounts. Drove strategic growth initiatives enhancing CJLA’s market position in North America.Data-Driven Insights & CRM Reporting: Provided detailed reporting and insights using CRM tools, tracking pipeline performance, Gross Profit, and conversion rates. Delivered data-driven recommendations that influenced decision-making and helped optimize sales strategies to maintain CJLA's competitive edge.Project Management & Transformation Leadership: Directed large-scale transformation projects, managing timelines, budgets, and milestones to ensure successful delivery. Led Organizational Change Management efforts, supporting smooth transitions and capturing transformation benefits through continuous engagement and post-project evaluations.Market Intelligence & Analysis: Gathered market insights on competitors and pricing trends, using data to inform and refine sales strategies. Ensured CJLA stayed competitive while meeting customer needs, driving sustainable business growth. Show less