Experience

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  Uol

  Jun 2005 - Dec 2005

  It support analyst
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  Santander bank, n.a.

  Feb 2006 - Apr 2008

  Support analyst
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  Banco santander

  Feb 2006 - Mar 2008

  It support analyst
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  Alatur travel & turism

  Jul 2009 - May 2011

  Junior system analyst

  Administração e suporte dos sistemas de compra de passagens aéreas, AR&B e Reserve.

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  Odebrecht engenharia e construção

  Jul 2011 - Sept 2011

  Junior system analyst

  Free-lanceProjeto de um mês, documentação do ERP SD2000.

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  International meal company

  Sept 2011 - Dec 2012

  Senior it consultant

  Administration and management of the whole range of software it was used in the company, We use to do support by remote to help all offices in remote areas and support locally.

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  Bullet trade - events

  Dec 2012 - Nov 2013

  Bi analyst

  Extraction and analysis of management information captured in the field and entered into the system, updating management reports (Excel), preparation of new campaigns, system training for related and supervisors,and report summarizing the campaign (PowerPoint). photographic report writing with photos of promotional actions.

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  Raízen

  May 2014 - Jun 2016

  It support analyst

  Provide general IT support in-person, remote desktop, and telephone support to over 1000 end-users distributed across 15 work-sites nationwide.Troubleshooting, maintains and update computer software and hardware.Support included, but not limited to, laptops, desktops, pdas, video conference system, phone and voice mail systems. login and connectivity issues, performs virus removal procedures, and pc performance analysis; rebuilds windows desktops to maximize performance as necessary.Directly supports senior managers and executive staffers; subsequently creates user accounts, ensuring appropriate user permissions are assigned in compliance with established security protocols.Escalates severe issues to other technical staff members within IT and third party vendors when required, based on established service level agreements (slas).Managed Break/Fix, surplus and disposal inventory of laptops, and phones.Create and manage users, groups, objects, assign users rights, reset passwords and unlock accounts using Active Directory. Show less

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  Green light worldwide

  Jan 2019 - Mar 2020

  Ict support analyst

  Department of Planning, Lands and Heritage - Government of Western Australia.Desktop Management EngineerShort-Term Contract - 2 Weeks Provided systems administration and desktop support to an office of 500+ employeesManage users on Active director, Exchange Server and Office 2016.Installed software and configured computers, printers, voice and data systemsAssisted users in setting up workstations, printers, conference room phones and bridgesProvided phone, email and in-person customer support services to users, in coordination with Network Assisted with inventory and asset management of IT hardware and software Show less

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  Department of health (wa health)

  Mar 2020 - Oct 2022

  • ICT Field Support Engineer

    Aug 2020 - Oct 2022

  • ICT Field Support Enginner

    Mar 2020 - Jul 2020
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  Ploy

  Mar 2020 - Mar 2020

  Desktop support engineer

  Project of Deployment of Windows 10 at Ashurt. (Short-Term Contract)

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  Fortescue

  Oct 2022 - now

  • Technology Site Specialist

    Oct 2023 - now

  • Information Technology Support Analyst

    Oct 2022 - Oct 2023