Experience

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  Allnet communications

  Apr 1992 - Dec 1992

  Marketing representative

  Responsible for qualifying potential customers and selling telecommunication services to commercial accounts. Increased territory growth through daily prospecting, telemarketing, and cultivation of existing accounts. Emphasized customer service and relationship building with customers. Developed strong presentation and closing skills through extensive training and field application.

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  Managed care pharmacy

  Dec 1992 - Jun 1995

  Director of sales and marketing

  Responsible for generating new business, maintaining existing customer base, and developing marketing strategies for sale and customer service staff. Hired/trained/inspired a staff of 7 sales and customer service representatives. Consistently exceeded quarterly sales goals, averaging 7% growth each month. Advocated customer service, and worked to continually improve client/pharmacy communications. Created and developed a new company division, providing on-going educational seminars and pharmacy technician vocational training throughout Southern California.Previous position with this company--Sales Executive, December 1992 - December 1993Successfully opened/developed a new territory in Orange and LA Counties. Increased company revenue by over $325K in first year. Utilized strong presentation closing skills in daily contact with health care professionals and facility administrators. Responsible for account management and in-service training for new and existing accounts. Show less

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  First american registry

  Jan 1995 - Jan 1999

  Senior account executive

  Responsible for increasing sales revenues and market saturation in territory by prospecting/closing new accounts and upselling existing accounts. Cultivate and maintain company’s largest territory—56% of the Western Region’s revenue, including reseller and agent strategic relationships, and increased territory revenue over 8% each year. Develop and present a company-wide sales training program, and provide individualized sales training for team members. Develop strong customer relationships through attentiveness, consistency, and positive attitude. Install/configure proprietary software at customer sites and provide complete application training. Key sales consultant for design specifications, QA, and beta testing of proprietary software and website. Show less

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  First american financial corporation

  Jul 1999 - Apr 2001

  Product manager

  Product Manager for FASTWeb, a comprehensive online ordering and delivery portal for multiple information sources. Prioritized new functionality requirements for development, collaborated/trained the national sales team for website implementation, interfaced with multiple product divisions across FA to incorporate seamless product delivery.• Manage internal and external customer requirements and prioritize enhancement list development• Work closely with IT development team to translate client requirements into added website functionality• Bridge communication gap between IT development team and national cross sell sales team• Develop/Present ongoing sales training programs and worked closely with the National Sales Manager• Proactively tackle complex issues by communicating clearly with internal/external customers and team members Show less

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  Mission home mortgage

  Jan 2006 - now

  With 16 years in the mortgage industry, I have the experience and depth to identify and deliver the ideal mortgage solutions for my clients. I take pride in building strong relationships with my customers, creating loyal and satisfied clients. I have an eye for detail, and a strong desire to make each customer contact a positive and professional one. My goal is to enhance the customer experience and to contribute to the professionalism and care in which each client is handled during the loan process, while providing a clear and competitive financing solution for each transaction.• Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.• Identify potential clients and referral sources and establish targeted marketing campaigns and network expansion.• Conventional/VA/FHA/CalHFA Show less • Coordinate multiple tasks simultaneously with tight deadlines in a fast-paced, complex environment.• Manage loan process from opening to funding for all files originated by branch manager and myself.• Communicate and build relationships with clients throughout loan process. Obtain and review client documentation and complete loan applications.• Coordinate with processing, underwriting, escrow, and funding departments to ensure on time funding.• Office management responsibilities to include mail review, bill payments, ordering office supplies, telephone system, and vendor communications.• Strong attention to detail. Proficient in MS Office. Show less

  • Mortgage Loan Officer

    Jan 2019 - now

  • Production Assistant/Client Liaison

    Jan 2018 - Sept 2022

  • Marketing Coordinator

    Jan 2006 - Jan 2018
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  Biomed realty

  Oct 2022 - now

  Senior lease administrator