Nazrul Ezman Hj Idrose

Experience

• 

  Swiss-Garden International Hotels, Resorts & Inns

  Nov 1996 - Dec 2000

  • Food And Beverage Supervisor

    Jan 2000 - Dec 2000

  • Food Beverage Captain

    Dec 1998 - Jan 2000

  • Bartender

    Nov 1996 - Dec 1998
• 

  Pan Pacific Hotels Group

  Dec 1996 - May 1997

  Banquet Server
• 

  Cititel Hotel Management

  Dec 2000 - Feb 2011

  • Banquet Manager

    Feb 2010 - Feb 2011

  • Restaurant Manager

    Jan 2006 - Feb 2010

  • Assistant Restaurant Manager

    Jul 2004 - Jan 2006

  • Food And Beverage Supervisor

    Oct 2002 - Jul 2004

  • Food And Beverage Supervisor

    Jan 2002 - Sept 2002

  • Bar Supervisor

    Dec 2000 - Dec 2001
• 

  Mandarin Oriental Hotel Group

  Mar 2011 - Nov 2011

  Assistant Banquet Operation Manager
• 

  Sunway International Hotels & Resorts

  Nov 2011 - Jun 2013

  In Room Dining Manager
• 

  The Empire Hotel & Country Club

  Jul 2013 - Mar 2017

  Outlet Manager

  CORE WORK ACTIVITIES Managing Day-to-Day Room Service Operations • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Ensures property policies are administered fairly and consistently. • Communicates areas in need of attention to staff and follows up to ensure follow through. • Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Leading Room Service Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Ensures and maintains the productivity level of employees. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Celebrates successes and publicly recognizes the contributions of team members. • Communicates performance expectations in accordance with job descriptions for each position. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Observes service behaviors of employees and provides feedback to individuals. • Solicits emply feedback Show less

• 

  Royale Chulan Hotels & Resorts

  Apr 2017 - now

  Pre-opening

  • Acting Hotel Manager

    Oct 2024 - now

  • Food and Beverage Manager

    Nov 2022 - Oct 2024

  • Acting Food and Beverage Manager

    Feb 2022 - Nov 2022

  • Assistant Food and Beverage Manager

    Apr 2017 - Feb 2022