Paola Alexandra Semanate Cajas

Experience

• 

  Huawei Technologies

  Jun 2010 - Aug 2013

  • Project Management of Implementation of CORE LTE platform• Project Management and Delivery of Revenue Assurance solution for CNT EP Operator• Project Management and Delivery of AAA solution for CNT EP Operator• Project Management and Delivery of OCS expansion solution for CNT EP Operator• Project Management and Delivery of the Dynamic Tariff platform Telefonica Ecuador• Negotiation with customer (win-win techniques) for project/phase closing and money collection. • Design, implementation, system integration and delivery of the CNT AAA platform.• Network design and integration with MPLS network for CNT NVS (Network Video Surveillance) Project. • Service Maintenance Management for the Application and Software Product Line for Ecuador for all the platforms in production for Software

  • Project Manager

    Jun 2011 - Aug 2013

  • Technical Support Engineer

    Jan 2009 - Jul 2011

  • Maintenance Team Lead

    Jun 2010 - Jun 2011
• 

  Amdocs

  Sept 2013 - now

  Center of Excellence Manager for OSSResponsible to stablish a CoE for OSS to support CALA WLN Operation alignment with SmartOps Global Strategy and collaboration with the accounts to improve excellence as a single point of contact for the following activities:Resource planning and budget Process standardization and efficiency, best practicesRisk and Mitigations, potential timelines changesActivities tracking and Action ItemsRemove obstacles and discuss potential resolution actionsResource Readiness and high-performance team preparation Identify potential opportunities for automation. Show less Billing Manager Role• Responsible of full billing cycle management that includes planning, execution, monitoring, resolution of issues, requirements and achievement of the targets within agreed quality, time, budget, and other agreed contractual KPIs/SLAs.• Responsible to drive the team objectives and initiatives to build technical competency to meet the needs of the team, customer, account and company.• Promote and instill a culture of continuous improvement and efficiency to the software/business processes through out-of-the-box thinking on product and processes by utilizing or creating new software engineering tools and different innovation techniques to reduce machine time, E2E time of different billing process and enable to release and distributes the invoices to the final customer• Create, design different KPIs to identify potential revenue leakages and propose action plan to fix them and avoid customer revenue lost and maximize business value.• Schedule planning to cover 24x7 support• Lead the support L2, L2.5 and L3 (Incidents and Problems) generated during Billing and Collection Show less Production Manager Role•Lead multiple teams ensuring the production systems are up & running by pro-actively monitoring the production using various monitoring tools. • Communicate production situation to Business , IT and 3rd party vendors at executive and working levels simultaneously • Interact with various stakeholders to prevent downtime event on one hand while on the other hand manage a down time situation when occurs. • Ensure high system availability to the end customer by proactively working with various support groups in resolving the production issues.• Lead & drive to resolution on critical production issues (P0/P1) quickly.• Drive the production bridges by managing the stakeholders.• Ability to Conduct the RCA meetings independently.• Follow-up the production issues with respective support teams till its closure & getting the RCA.• Exhibiting the sense of ownership & accountability while dealing with production issues.• Able to provide write-ups on the P0/P1 issues to the stakeholders. Show less • Lead ESB team on site for development, implementation and testing• Coordinate the activities plan with third party who provide the ESB services support for architecture, development and testing for Solution implementation• Prepare the PO requirements to acquire services with Third party based in contract needs• Update IDDs based on adjustments on the solution, GAPs and CRs in order to sync with the native applications part of Amdocs Product Portfolio • Working closely with the customer providing support and guidance as a focal point for ESB and communicate with different streams in the BSS/OSS solution • Conduct follow up meeting with the team to review the status, review defects priority and targets Show less • Experience in the project delivery and management of the CRM and OMS solutions • Understands business needs. Assesses the impact of those needs, capturing, analyzing and documenting requirements and providing high level solutions • Lead CRM and OMS Business Parameters (BPTs) during the life cycle of the project.• Leading the detailed design of CRs(Change Request)• Working closely with the customer providing support and guidance• Solve issues found in implementation, production and testing• Building an implementation team to support the implementation phases Show less

  • Software Line Manager

    Oct 2021 - now

  • Software Support Manager

    Jun 2020 - Oct 2021

  • Software Support Manager

    Apr 2018 - Jun 2020

  • Software Support Manager

    Jan 2017 - Mar 2018

  • Business Analyst Specialist

    Mar 2016 - Dec 2016

  • Business Analyst Specialist

    Feb 2015 - Feb 2016

  • Business Analyst Specialist

    Sept 2013 - Jan 2015