Experience

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  Centurylink

  Aug 2006 - Aug 2013

  Customer service sales representative

  Receive inbound calls from current, new, and old customers for the purpose of handling all service related issues ranging from billing to physical services. Once service questions and problems were resolved, we would transition to marketing new products or higher level of services to customer.As a tenured agent I had several new hired representatives placed under my wing to coach on sales, transitioning to sales opportunities, and general guidance on how to do job. Provided chair side sales coaching for representatives across entire call center when requested by supervisors.Achievements 2009 and 2011 Circle of ExcellenceTop 1% of Sales Representative out of 3000 agents 2007, 2008, 2010, and 2012Top 3% of Sales Representative out of 3000 agentsCertifications Prism TV Certification 2012: Completed online sales and service course requirements, only 75 agents out of 3000 companywide passed certification DIRECTV Certification 2010, 2011, 2012: Attended traveling road show and passed online test verifying knowledge of product, pricing, and sales order flow for all DIRECTV equipment and programming packages High Speed Internet Certification 2007-2013: Attended internet based training centered around knowledge of High Speed Internet, Networking, Service support and Sales Transition Show less

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  Epoch church

  Apr 2010 - Sept 2012

  Lead pastor

  As Lead Pastor my responsibilities included not just the teaching, preaching, vision casting, administration but also included all development of missions both locally and partnerships from different churches across the state. I also had the responsibility of managing all aspects of print, pre print, web, social media, marketing, and church finances.

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  Supplies network

  Aug 2013 - Oct 2017

  Op specialist/account manager

  Job Description/Responsibilities Manage a select group of accounts through a variety of communication and presentation styles for achievement of both revenue and GP goals. This is done through 1 on1 communication with various levels of decision makers. Acquire new business by leveraging the SN difference to meet needs of current business while providing new areas of opportunity for business growth through SN model. Communicate internally and externally to other departments such as MPS Solutions team, Hardware Advisors, Business Development Managers, Regional Managers, and other levels of executive team about progress of accounts or further involvement from other departments to achieve customer and company sales goals. Current responsibility focus is just on Office Products resellers who are part of TriMega, Independent Stationers, and Office Partners buying groups. I world directly with the buying groups for continued marketing to members. I work with all major manufacturer reps who are focused on buying group to leverage their programs for members buy in and furthering SN revenue and GP in channel.Achievements Managed Hardware Services: 4 Step Approach to selling hardware with SN Virtual Desktop Delivery: provide a custom delivery feel though UPS Show less

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  Ballwin baptist church

  Jan 2015 - Jun 2016

  Media and marketing advisor

  As media and marketing advisor I served the current staff of the church to execute on all marketing materials. This included creation of new website, social media pages, printed material, video material, and presentation material. Through these efforts, congregation achieved increased relevant exposure, increased communication to members, and acquisition of new members utilizing the digital platform.

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  Illinois baptist state association

  Jun 2017 - Dec 2021

  Continuously and systematically increase the engagement of IBSA churches and leaders in IBSA’s mission and ministries (e.g. through active participation and generous financial support), by analyzing data, segmenting churches and leaders, developing strategies, executing automated and personalized communication programs, and advising the Executive Director in organizational or team inititatives.

  • Member Engagement Coordinator (Part Time)

    May 2019 - Dec 2021

  • Church Relationships Manager

    Oct 2017 - Apr 2019

  • Member Engagement Coordinator (Part Time-Remote)

    Jun 2017 - Oct 2017
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  Ultimate software

  May 2019 - Aug 2020

  Customer success specialist

  Provide in-depth support and solutions to clients to gain morevalue out of UltiProEnter and maintain customer call problem/description detailinto Customer Relationship Management SystemResolve issues by making quality decisions as a Subject MatterExpertBuild positive relationships with customers and internalpartners

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  Ukg

  Aug 2020 - Oct 2022

  • Customer Success Consultant

    Feb 2022 - Oct 2022

  • Lead Account Manager

    Jun 2021 - Feb 2022

  • Customer Success Specialist

    Aug 2020 - Jun 2021
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  Mosaic consulting group

  Oct 2022 - now

  As a Lead Strategic Client Advisor at Mosaic, I develop relationships with key client contacts by providing a level of professionalism and expertise to be a true partner for their HR and overall Business strategies. I partner with the client to understand solutions and how the solution relates to clients’ overall vision, direction, and goals. I am responsible for overall client success, retention, and continued expansion of other Mosaic service offerings. While I oversee my own clients, I also lead our team of Strategic Client Advisors and oversee our client retention and Mosaic service expansion. Show less

  • Director of Strategic Client Advisory

    Apr 2024 - now

  • Lead Strategic Client Advisor

    Feb 2024 - Apr 2024

  • Lead Principal

    Mar 2023 - Feb 2024

  • Principal

    Oct 2022 - Mar 2023