Experience

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  Ix telecom

  Jan 2021 - Jul 2021

  Trainee network analyst

  • Assisted NOC Analyst to communicate with customer and provider through email and call.• Assisted NOC Analyst in performing Level 1 troubleshooting of network issues.• Keep track and update tickets for each case proactively or reported by the customer.• Proactively monitored networks for local and global customers using monitoring tools.• Hands-on experience in using network monitoring tools (SolarWinds, Groundwork Nagios, PRTG, Meraki Dashboard and LibreNMS). • Experience in accessing network devices remotely (Firewall, Switch, Router and Wireless Controller).• Performed daily reporting and documenting. Show less

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  Mesiniaga berhad

  Nov 2021 - May 2024

  • Provide high level 24 hours, seven days a week (24x7x365) network support for customers, mainly TM (Telekom Malaysia).• Monitor the operational status of networks and systems.• Execute maintenance window at multiple exchanges and performing troubleshooting for Juniper routers.• Assisting engineers in preparing suitable hardware and software before every on-site troubleshooting.• Installing and staging Juniper network equipment before it can be used on production.• Involved in discussions with the technical team for providing clarifications on the client's requirements.• Prepare full report analysis for each incident assigned to us once it has been closed. Show less

  • Network Operations Center Engineer

    Jul 2022 - May 2024

  • Trainee Network Engineer

    Nov 2021 - Jun 2022