Experience

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  Niit limited

  Feb 2003 - Jun 2006

  Team lead

  • Responsible for Profit Centre Management of the education centre.• Experience in supporting internal/external clients and providing customer service.• Part of Pre-sales team for selling the PAS packages to different clients. • Deploy new and upgrading software and applications at client location.• Ensuring the deliverables are reviewed on regular basis and no pending case is left unattended with timely follow ups.• Produce the monthly Performance Report by consolidating the metrics, reports and exceptions provided by process and plan owners. Show less

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  Aon

  Jun 2006 - May 2007

  Project coordinator

  • Initiate kick-off meetings with stakeholders and complete requirement gathering for each domain• Design and maintain a daily tracker status report.• Collaborate updates daily at the end of the day and feed into the tracker for reporting to enterprise leadership team and to the client.• Escalate any issues promptly that may impact operations.• Liaise with the Training group and the Operations team to ensure that the training provided met production requirements. • Implement procedure & documents as per ISO requirements. • Act as the Project Lead for Supplementary training projects. Show less

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  Ismart panache

  Jun 2007 - Dec 2008

  Project consultant

  • Part of Pre-sales team for selling the complete contact center solution packages to different clients across industry.• Managed New Hire program end to end from Initiation till Closure as per Client and stakeholder’s requirement and expectation.• Tracking the project plan & managing communication with various stakeholders including status reporting.• Attend all status review meeting for RAG status and overall project performance.• Maintain all project documentation in team room. • Identify and manage the program level Risk and Issues with project team and follow up till closure or mitigation. • Responsible for submitting the Quarterly deliverables to customer and getting the reports verified to ensure that invoices are raised on time and there is no delay in receiving payments. Show less

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  Rbs

  Jul 2012 - Apr 2014

  Project lead

  • Responsible for managing and executing the projects on the budgeted cost.• Manage demands from stakeholders within the team availability.• Ensure backup plans for all activities and project work.• Work closely with Global team and Liaise with Business Managers to support programs and development needs, optimizing system capability to meet the needs of the client groups.• Ensure Risk and Issues are managed and resolved at the lowest possible organizational level and within the shortest possible timeframe.• Prepare dashboards on the status of Issues and Risks, highlights and lowlights for senior management review. Show less

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  Bt group

  Mar 2017 - now

  Project manager