Experience

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  Rr donnelley

  Apr 2011 - Jul 2016

  Guide and drive a team to achieve pre-defined goals while coordination with onshore and offshore customers (US, UK, India etc…). People Management, Report Generating, Resources allocation (roster preparation), problem solving were also part of this position. Distribute workload within production teams while working on constant production knowledge improving plans. Educate team leads, query resolving, reports generating, constant learning in MS office applications along with latest Microsoft cloud technologies were also few of my responsibilities. Ensure the efficiency of second layer of production quality program while improving the first layer by giving training and guiding fellow comrades. Control the production quality by performing audit programs while guiding production people when required.

  • Team Manager (CSE)

    Feb 2015 - Jul 2016

  • Project Coordinator

    Aug 2014 - Jan 2015

  • Senior Quality Controller

    Feb 2013 - Jul 2014

  • Quality Controller

    Apr 2011 - Jan 2013
• 

  Denave

  Jul 2016 - Aug 2017

  Software license and compliance consultant (microsoft)

  Reach out to Business Decision Makers (CEO, Chairman etc.…) and analyze their Licensing requirements based on deployment data. Educate and convince clients to go for proper licensing while maintaining strong relationship. Constant follow-up, records management, reports generating, people management are also part of this particular position.

• 

  Axiom technologies

  Nov 2017 - Jan 2018

  Technical support

  Casual basis onsite support for the assigned customer when required. Address incidents via ServiceNow and update/escalate/communicate according to the nature of the incident.

• 

  Inland revenue nz

  Oct 2018 - Aug 2019

  Customer service officer (online services)

  Liaise with New Zealand business owners regarding income tax related changes due to the business transformation process and help them with new online system configurations/usage

• 

  Serco

  Aug 2019 - Mar 2023

  Engaging range of Service Providers to ascertain both on-Prem hosted, and cloud hosted applications can gain expected effectiveness and being deployed in maximum optimized state. This involves underlying system management as well. (DB, API etc.)Application Portfolio Management, Deployment Strategy Defining, Risk Management, Supplier Management/Purchasing and People Management is to list few of many responsibilities applicable to this role. Assisting "Kohuora" correction facility staff (>250) and inmates (>960) with their IT related issues, starting from simple hardware changes until managing/monitoring different networks. - Windows OS and Applications - Bespoke Applications / SQL DB- VMware / Win Server 2008R2 & 2012R2- Citrix / RDP- Cisco Telephonic (Linux Servers) etc...

  • ITS Applications & Systems Lead

    Aug 2022 - Mar 2023

  • IT Support Officer

    Aug 2019 - Jul 2022
• 

  Westpac new zealand

  Mar 2023 - now

  Lead engineer

  Assisting Westpac NZ to manage and optimize IT operations, including tasks such as event management, infrastructure discovery, service mapping, cloud management, and configuration automation by utilizing understanding of IT operations, ServiceNow platform capabilities, and ITIL processes.