Experience

• 

  Absa group

  Jan 1998 - Jul 1999

  Graduate management trainee | business development

  -0pened new accounts and processed loans applications-Assisted customers with statements, answering queries regarding account balances, debits and credits-Reconciled internal/ledger accounts out of balance after the bank implemented a new Banking system-Collected, verified bank statements for loan applicants, credit scoring

• 

  Citizens bank of edmond

  Jan 2000 - Oct 2013

  -Formulated policies and procedures geared toward implementing and/or improvement of the bank’s technologies to mitigate risks as well as comply with all Federal and State banking regulations.-Led the Small Business team in developing market penetration strategies.- Liaised with ICT team to create new and improve the existing technology.- Oversaw the development, testing and the roll out the iPhone and Android mobile banking applications.- Implemented check remote deposit capture for both consumer and commercial clients, setting up and training Commercial clients on Cash Management system and merchant services.- Led a campaign resulting in a huge number of clients signing up for Mobile phones remote deposit capture. Hence, a significant reduction in customer traffic in and out of bank lobbies.- Drove Small Business solutions which included conducting research on what products and services business clients wanted which led to the bank revamping products and services to meet financial needs.- Coordinated with the Retail Banking Head and the Training Manager to educate bank employees on the new products and services. Show less -Opened two new branches; recruited and trained highly motivated crew in Operations, General Customer Service, and Cross-selling -Led a marketing campaign to the businesses around the new branches resulted in over $20 Million in deposits and $1 Million in loans in the first year of operation in each location.-Handled Consumer and Commercial loans using the guidelines as stipulated in the Bank’s Loan Policy while adhering to stringent federal and state compliance standards and procedures-Liaison with the bank and 2 big universities in the town which led to the Universities granting bank exclusive opportunities to handle students’ and staff accounts-Implemented and interpreted policies and procedures; disseminating information regarding policy changes and was responsible for all bank operations-Represented the bank in City civic groups where I was a member of Ambucs, Kiwanis, and International Students Advisory Boards for UCO. -Maintained proficient knowledge of the rules and regulations, including but not limited to, the Bank Secrecy Act (BSA) , USA Patriot Act, OFAC (Office of Foreign Assets Control), Regs B,C, E, DD, CC-Liaison with operations units to investigate transactions that were suspicious in nature.-Submitted Suspicious Activity Reports for BSA-AML-related activities and CTR (Currency Transaction Reports) to FINCEN (Financial Crimes Enforcement Network)-Monitored and tracked BSA-AML high-risk customers and accounts. Show less -Developed, maintained and supported the sale of banking products and services by generating and following up on leads.-Led a team of personal bankers.-Identified and sold/referred banking products based on strategic analysis of customer financial needs after conducting an in-depth customer needs assessment.-Generated new customer relationships by consistently applying Sales concept to new/ prospective customers –100% of the time.-Cultivated and strengthened customer relationships by staying abreast of the customer’s needs; followed up to present products and services that would meet the customer’s financial goals.-Exceeded set sales revenue goals and overall Bank goals by selling and cross-selling bank products and services to retail, mortgage and small business customers that satisfied their financial needs.-Referred qualified customer leads to Credit, Business Banking, Private Banking to fulfill the overall bank goals.-Analyzed customer financial, credit data and relevant information to evaluate level of risk, present viable financial alternatives and advice to customers.-Conducted targeted sales calls (phone or in-person [with Bank Manager, when appropriate]).-Collaborated with Retail Team and lines of business to improve customer experience; inspire trust and motivate, embrace opportunities for learning, partner with colleagues, shared knowledge while embracing the Customer Promise.-Initiated and maintained customer contact through face-to face customer interaction (walk-in traffic), telemarketing and call night activity and community involvement (attending community activities that generate new customer leads and supports Bank’s overall CRA (Community Reinvestment Act) goals and initiatives).-Involved in day to day branch operations in the absence of the Branch Manager.Exceeded targets; handpicked by the CEO to be the Personal Bankers’ Head Mentor-Promoted to a Branch Manager within a span of 4 months and later Assistant Vice President. Show less -Processed and updated bank’s systems which included downloading and uploading ATM/Debit cards positive and negative files, ACH (Automated Clearing House) files-Generated financial reports such as NSF, New Accounts, OD, User log, ATM, Loan reports-Formulated and generated Monthly Board of Directors’ Reports-Handled Operations; resolving customers’ queries, General Ledger Reconciliations, non-post reports, waiving customers’ fees -Implement a new Core Banking platform which led to successful outsourcing of several banking functions-Oversaw overhaul of the IT Department which included installation of new computer servers and systems in readiness for bank growth Show less

  • Vice President - Business Development and Technology

    Dec 2000 - Oct 2013

  • Assistant Vice President and Branch Manager

    Jan 2004 - Jan 2012

  • Senior Personal Banker | Retail Banking

    Jan 2003 - Jan 2004

  • Information Systems and Operations Specialist

    Jan 2000 - Jan 2003
• 

  Amazon logistics llc

  Nov 2013 - Mar 2016

  Executive vice president of finance

  - Compiled Weekly Budget Analysis and Comparison to Budget reports as well as accurately portraying company’s Financial position-Administered employees’ payroll- Maintained effective cost control measures as well as ensuring that daily invoice funding targets are met- Administered filing all state, municipal and federal taxes- Compiled monthly financial reports as well ensuring accuracy of all financial data- Prepared proper financial controls are in place as well as maintaining proper operational procedures to prevent financial losses as well as being in charge of financial Compliance- Made recommendations in all aspects of remunerations-Proper bank records are maintained and all General Ledgers are Reconciled- Spearheaded long-term financial planning- Act as the liaison between the company and the Corporate Law firm in all legal matters Show less

• 

  Abc bank group

  Aug 2016 - Apr 2022

  Head of diaspora/international banking

  - Expanded the exclusive Account opening opportunity with two American Defense contractors who recruit Kenyans to work in US Military bases in Afghanistan and Iraq, a move that saw the bank receive over $3,000,000 every month in salary deposits.- Expanded rapidly in the North American and UK Markets two bring in over 2500 Diaspora investors to Kenya with more than $2M in monthly inflows.- Onboarded several Money Remittance Operators increasing our NFI.- Grew total liabilities from KES 350 million ($3M) when I joined to over KES 2.8 billion ($18 M) with monthly inflows turnover of over KES 700 million ($6.5M).- Recorded highest YTD inflows compared to other units and branches. -Attained best performing loan book diaspora/International Banking Unit ($20M)- Created a 24-hour Diaspora Care Centre for the expanding North American Market. Show less

• 

  Diamond trust bank

  Apr 2022 - Sept 2023

  Chief manager & head of diaspora/international banking

  My role involved the following:- Responsible for Relationship Management of Kenyans living abroad investing in Kenya (Diaspora) and Foreign Investors and Expatriates working in different foreign owned entities as well foreign Missions (Embassies)- Leading my team to establishing and building and strengthening one-on-one relationships with customers, based on mutual respect, to retain customers and gain word of mouth referrals as well stay ahead of competition when it comes to superior customer service.- Increasing functionality, usage, transaction migration and ultimately revenue growth across the online, mobile and other digital channels as well as meeting their lending needs.- Engaging in steps geared towards maximizing growth, market share and profitability for product portfolio through responsive and proactive leadership.Results: I have successfully set up Diaspora/International Banking which did not previously exist. Over 3500 Customers have been onboarded resulting in over 215% in both Deposits and Income growth against the set performance targets in just one and half years. Rapid migration of clients to our digital banking platforms increasing efficiency while reducing operations costs. Show less