Experience

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  Ufone

  Apr 2008 - Feb 2011

  Customer service representative (telecom industry)

  ▪ Attended Calls, Emails from End Customers of GSM Postpaid and Prepaid services.▪ Provided customer with detailed information about existing products and services▪ Created opportunities for up-selling new products and services▪ Managed VAS Services Activation/Troubleshooting for the customer.▪ Handled first level technical issues related to broadband and mobile services for end users.▪ Prepared presentations and reports for the Team leader.▪ Performed trend analysis on a monthly basis.▪ Conducted Pre and Post Shift Refresher sessions.▪ Conducted Training of New joining Staff members.▪ Monitored performance reports and highlighted areas of improvement.▪ Conducted Monthly Customer Satisfaction Surveys.▪ Managed escalations of high priority incidents.▪ Took steps based on team performance reports to produce better results and improve overall team ranking. Show less

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  United bank limited

  Mar 2011 - Feb 2012

  Phone banker (financial customer service)

  ▪ Attending to bank customers’ inquiries and complaints generated through calls, emails, fax and through the bank website▪ Helping clients open bank accounts and obtain other financial services▪ Assessing clients’ financial background and suggesting them suitable financial products▪ Helping clients with processing of different bank services, including bank transfers, payment of utility bills through bank account, credit card payments, loans etc.▪ Processing telegraphic transfers, demand drafts, money orders, foreign currency exchange etc.▪ Maintaining strong follow up over client requests▪ Handing issues with customer accounts▪ Keeping up to speed with all the latest information about new and existing products and services.▪ Keeping customers about status of their complaints through calls, system generated SMS and emails▪ Providing high level of customer satisfaction and service at all times▪ Listening to and empathizing with irate customers facing issues and providing them with resolutions to their problems.▪ Adhering to company define quality and productivity benchmarks while maintaining high level of customer happiness▪ Managed a team of 15 Individuals in the absence of team leader.▪ Ensuring achievement of all defined quality and productivity KPI targets by the team. Show less

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  Fedex kinko's

  Apr 2012 - Feb 2013

  Equipment handling & inside sales representative

  ▪ Responding to customer inquiries about products and services▪ Taking customers requirement and offering them best suited printing solutions and services▪ Cold calling through ready leads and offering prospect clients with products and services.▪ Creating and Maintaining customer accounts▪ Generating opportunities of repeat business through special offers▪ Preparing pricing and shipment quotes for the customers▪ Introducing Business Process outsourcing model to clients and convincing them to switch to FedEx Kinko’s services.▪ Working with large scale facility management projects and providing them with printing, scanning and copying services along with software solutions.▪ Learning to operate different makes and models of Printing, Copying Scanning machines and training peers and clients upon usage of hardware and software services▪ replace equipment parts where▪ Helping sales manager by designing tailored pricing plans according to client infrastructure.▪ Calling clients to keep up with their feedback on customer experience and support provided by FedEx Kinko’s. Show less

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  Majid al futtaim - (division najm credit cards)

  Mar 2013 - Jan 2014

  Sales officer - (financial)

  ▪ Responsible for lead generation through cold calling and relationships with existing clients.▪ Developing strong sales pitch and delivering presentations to generate business prospect.▪ Assess client eligibility and financial status and offering suitable credit products.▪ Developing and maintain sales records and customer database.▪ Helping client with all the necessary documentation for credit cards.▪ Following up on ongoing leads to ensure successful sales closures.▪ Meeting and putting efforts to exceed all defined sales targets.▪ Keeping client updated with the current status of their credit card requests.▪ Cross Selling other financial products to new and existing clients best suited to client needs.▪ Applying time management and organizational skills to manage multiple customer at once and ensure smooth multitasking.▪ Developing knowledge about multiple financial product offerings.▪ Keeping strong knowledge of products and services and helping clients with the best solutions.▪ Preparing monthly and quarterly performance reports and lead records for the management.▪ Preparing business analysis reports and delivering presentations to managers projecting business growth chances.▪ Attending in-house trainings and self-studying about improving sales and customer account management skills.Provide trustworthy feedback and after-sales support Show less

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  Bin dasmal group - (division : general trading)

  Jan 2014 - now

  Sales manager - hvac

  ▪ Generating Sales Leads through personal networking by visiting different trade exhibitions, online marketing and social media networking, cold calling, visits to new sites and meeting project heads etc.▪ Managing client accounts and acting as a single point of contact and escalation.▪ Developing and maintaining strong relationship with clients and business partners.▪ Meeting and endeavoring to exceed sales targets agreed with all partner brands associated with the principal organization.▪ Identifying and converting potential business opportunities into prospect sales▪ Ensuring timely and aggressive follow-up over running leads to increase business chances.▪ Developing and delivering product benefit related presentations to clients and performance related presentations to management.▪ Estimating costs related to Installation and Maintenance for products.▪ Address problems faced by client and working to resolve the issues.▪ Assess customer requirements in depth and provide well composed solutions that suit client needs.▪ Implementing efforts to ensure all quarterly and annual targets are achieved and exceeded.▪ Keeping up to speed with Market trends and Client activities and making proactive arrangements to tackle competition.▪ Providing trainings to clients on product usage and handling, and to avoid safety hazards.▪ Supervise after sales implementation of projects▪ Ensuring sales contracts are prepared in proper accordance with the local law.▪ Keep records of sales, revenue, invoices, payment follow-ups etc.▪ Provide trustworthy feedback and after-sales support. Show less