Experience

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  Infteh

  Jul 2006 - Sept 2007

  Quality assurance manager

  Tasks/assignments: Establish and maintain effective QMS across the company. Maintain external certification in Transsert system (approve to ISO 9001:2000 standard). Internal QMS audits and “second party” audits of our suppliers. Management of QA department.Professional skills: QMS was established from ‘zero level’ (description and formalization of all processes and procedures, creation of the precise structured organization scheme and monitoring diagrams, suppliers management system, consumer satisfaction monitoring and analysis system, QMS improvement planning scheme, internal audits system and many other). Several internal QMS audits and second-party Transsert audits were maintained. Show less

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  Ritzio entertainment group

  Oct 2007 - Mar 2008

  Business analyst

  Projects: - Process design of the slots operation (organization and maintaining);- Slots operation standards- Methodology design for the audit process. Responsibilities: - Design data flow diagrams and organizational schemes;- Process building and process reengineering;- IT solution design;- ISO and TQM standards compliance.

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  Leta it-company

  Jan 2008 - Jan 2010

  Business analyst

  Projects (Personal Data Security law processes implementation):- Moscow Credit Bank;- Giprotruboprovod;- Top-Kniga;- MTTResponsibilities: - Design data flow diagrams and organizational schemes;- Process building and process reengineering;- IT solution assessment.

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  Brokercreditservice (bcs).

  Jan 2010 - Jan 2011

  Business technologist

  Projects: - Sales process approach transformation design; - Marketing product book design- Personal Data Security business processes design and implementationResponsibilities:- Analyze and develop new business process maps for new and existing parts of the business. - Manage the projects of sales, marketing and information security development.

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  M.video

  May 2011 - Jan 2012

  Project manager (organizational development)

  Projects:- Head office processes and retail chain transformation and improvement- Creation of functional maps of the Company processes- Implementation of a corporate system of KPI settingResponsibilities:- Project management- Business analysis- Implementation control

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  Eldorado llc

  Jun 2012 - Nov 2013

  Project manager, program manager

  Projects:1. Developed and implemented new store format - internet hypermarket:- As a program manager I led the design, IT, business transformation projects. - As a result, a team led by me implemented a new fully automated self-service Point of Service and Warehouse management system, which was able to service the customer in less than 5 minutes after self-checkout.- The program was delivered in only 3,5 months from kick-off with opening 14 new format stores across Russia;2. Developed a service portal to order installation and other services online. Project was delivered in 5 months and raised average online order size up to 30%; Responsibilities:As a project manager was responsible for: development of functional architecture, business processes, key planning activities for all project contributors, implementation managing, testing coordination, go-live and hand-over to post-go-live operating activities. I ensured project delivery on time, in budget and to the required quality standards. Show less

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  Weigandt consulting gmbh

  Dec 2013 - Apr 2015

  Head of omni-channel consulting department

  Projects:Successfully implemented Oracle planning solutions (RDF, MFP and AP) for lead Russian fashion retailer Snow Queen. Customer totally re-designed their assortment planning process with our solution and in result achieved more than 30% stock reduce and less than 10% of out-of-stock situations;Designed, managed the project and delivered in time and budget one of the first Oracle ATG implementations in Russia for company TVOE (lead mass market fashion retailer in Russia);Re-built assortment planning process using Oracle RPAS engine for biggest retailers in Russia and CIS - L'Etoile. In result company decreased stock levels and almost didn't experienced out-of-stock situations.Responsibilities:- Create e-commerce department from scratch, including work methodologies, pre-sales works and etc.;- To ensure project delivery on time, in planned budget and to the required quality standards;- Develop functional architecture. Resource and manage relationships with a wide range of groups (including all project contributors);- Responsibility for managing the work of consultants, allocating and utilizing resources in an efficient manner and maintaining a co-operative, motivated and successful team. Show less

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  Hrs (hospitality & retail systems)

  May 2015 - Jun 2017

  Head of e-commerce

  Projects (example, from multiple): B2B eCommerce implementation using Oracle Endeca search engine and custom-developed frontend and backend parts by our team. As a result, the customer had more than 30% growth of conversion rate, 50% traffic growth, and more than 15% online revenue share in 3 months after Go-Live;Responsibilities:- Discover and sell the project- Project management and delivery (plan, budget, scope, quality, deliverables, resources)- Target architecture design, user stories validation, integration mastering Other responsibilities and achievements :- Found and grow up e-commerce and retail department (Point of Service implementation) from scratch, including staff hiring, budgeting, work methodologies, pre-sales works and etc.;- Lead up the team for 15 people;- Carry out negotiations to get customer’s requirements and present solutions;- Being responsible for delivering the highest quality solution;- Arranging product trainings for personnel - Responsible for project management and results delivery, product development, staff leading, sales results. Show less

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  Sap customer experience

  Jul 2017 - Aug 2020

  Multiple projects done in digital transformation planning and architecture landscape designs. Some examples: Project: Largest MLM company in Eastern Europe – Faberlic. Responsibilities (to): - Develop key target business CX architecture, including transformation steps;- Design data and process governance approaches- Develop target enterprise technical architecture to meet with target business architecture (including ERP solutions, CX solutions, financial block, order fulfillment, etc.);- Design a high-load approach for Commerce and Marketing solutions (more than 400,000 orders per day). Project: The most popular fashion jeans company in Russia – Gloria Jeans. Responsibilities: - Investigate and find the root cause for not successful Marketing implementation;- Design target approach and architecture transformation roadmap;- Consult and assess implementation partner. Project: Largest and one of the oldest insurance companies in Russia – Ingosstrakh. Responsibilities: - Digital transformation planning project lead;- Find the possible options and target architectures for each option;- Evaluate each option in terms of business case;- Consult and help in Blueprint preparation Other Responsibilities:- Develop key target business and solution architectures for large deals; - Research and develop target architecture designing methodology for SAP customers called OMNI Channel Maturity Framework. This methodology has been successfully used for more than 15 customers for the last 2 years. For example, one of the top electrical goods distribution companies reviewed its customer engagement processes and increased the conversion rate by 15%;- Host big marketing events with lots of showcases, developed by myself. For example, one of last year's big events, called SAP NOW Moscow hosted more than 6000 attendants and brought SAP more than a hundred new leads. Show less

  • SAP Customer Experience Suite Architect at SAP

    Apr 2019 - Aug 2020

  • Customer Experience solution specialist at SAP

    Jul 2017 - Aug 2020
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  Ernst & young global consulting services

  Aug 2020 - Oct 2021

  Lead architect

  Projects: Digital Selling Platform Program for European division one of the largest Metal & Mining holding in Russia. The program included 6 streams – 3 for SAP CX Portfolio (SAP Commerce Cloud + SAP Customer Data Cloud, SAP C4C (Sales Cloud), SAP CPQ), S/4 implementation and migration from ECC, SAP MDG implementation, and Production planning implementation. Responsibilities at the Program and EY practice in general:- Target architecture preparation on the Program level, including process and data flow for C/4HANA and S/4HANA (FI, MM, SD), PSI, MDG, and BW mutual processes, including process and data migration from ECC. - Customer Experience practice business development- Manage people (skill assessment, organizational and headcount management, hiring, and onboarding)- Team leading (task assignment and control, enablement management, promotion decision-taking)- Lead all CX streams for project management and architecture perspectives- Delivery in time, budget, and full scope for SAP Commerce Cloud, SAP Sales Cloud (C4C), SAP CPQ, SAP Customer Data Cloud, SAP Cloud Platform Integration- Architecturally guide integrations with SAP S/4HANA, SAP MDG, SAP FI-CA, PSI system- Data governance and storage management- General process design preparation, task assignment, quality control for processes, and integrations between C/4HANA and other systems- Data flow diagrams preparation, User Stories validation, Sprints mastering, integration, and E2E tests executionAchievements:- The project has increased the efficiency of the sales department.- Automation of the sales processes increased conversation rates multiple times- The sales team has increased the pipeline and revenue Show less

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  Aldi digital services

  Oct 2021 - May 2024

  Head of solution architecture governance & strategy

  I was leading the highly experienced and professional team of solution architects to:- Define the most modern and efficient target architecture for ALDI Süd Customer Interaction area;- Deliver scalable and loveable eCom products for ALDI markets worldwide (Click&Collect, Home delivery, and Cooling containers); - Establish new architectural approaches in order to boost our flexibility- Make data-driven decisions

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  Aldi dx

  May 2024 - now

  Technology lead and platform innovator at customer interaction

  Leading the following activities:- Product portfolio design (architecture patterns and integrations)- Future product vision maintenance - Technology platform management (SAP BTP and Microsoft Azure)