Experience

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  Domino's

  Feb 2018 - Dec 2021

  As a Shift Manager, I acquired experience in:- Working under a lot of pressure in a fast-paced industry.- Supply planning: placing food and other supplies needed for the business to run.- Payroll and Cash: Paying employees, doing the weekly paperwork and investigating any surplus or shortage of cash.- Opening and closing the store.- Staff training and management.- Customer service: dealing with customer's complaints and resolving them according to the company’s policy.- Being part of a team and having a leadership role in it. Show less

  • Shift Manager

    Oct 2019 - Dec 2021

  • Team Member

    Feb 2018 - Sept 2019
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  Marriott international

  Feb 2022 - Nov 2022

  As a Senior Elite Associate, I’ve gained experience with: • Assisting Elite guests with reservations for Luxury Hotels by following the appropriate company procedures.• Handling escalation calls that require supervisors, using soft skills and following the company guidelines to de-escalate the call and help provide the guest with a satisfactory resolution.• Responding to elite members via phone, email, or chat handling more complex account requests, and escalating guest stay issues and concerns.• Providing customer support through assistance and guidance in issue resolution and open communication with Marriott properties and related company contacts. Show less As Loyalty & Care Associate, I’ve gained experience with: - Helping guests with making their reservations and upselling our hotels based on customer needs.- Achieving goals and metrics set up by my manager.- Delivering an effortless customer experience by responding positively and timely to customer questions, concerns, and requests.- Anticipating customer needs, including asking questions to help discover sales opportunities and overcome objections based on knowing what our customers need.- Providing personalised service to our customers by recognizing and acknowledging status level and reason for travel.- Supporting loyalty programs by enrolling customers at every opportunity.- Demonstrating global understanding of Marriott brands and embracing the diversity of their guests.- Using my empowerment level to solve complex and escalated issues, starting with an apology and using First Contact Resolution while addressing customer service needs in a professional, positive, and timely manner. Show less As a Sales & Services Associate, I've gained experience in:- Handling incoming calls for Marriott brands and assisting customers as needed.- Processing reservation requests and support of basic loyalty and customer care requests- Applying sales techniques to maximize revenue.- Achieving monthly set goals and targets.- Following company policies, procedures, and guidelines.- Maintaining confidentiality of proprietary information, protecting company assets,protecting the privacy and security of guests and coworkers. Show less

  • Senior Elite Associate - All Markets

    Oct 2022 - Nov 2022

  • Loyalty & Care Associate - Portuguese and English Market

    Jun 2022 - Oct 2022

  • Sales & Service Associate - Portuguese and English Market

    Feb 2022 - Jun 2022
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  Zygon adtech & data solutions

  Dec 2022 - May 2023

  Marketing analyst

  As a Marketing Analyst, I acquired experience with:• Working on the creation, execution and running of the marketing campaign.• Collaboration with management and the design team to create posts that are aligned with the company’s persona.• Coordinating brand management and persona.• Creating content for social media (including producing videos).