Experience

• 

  Startek

  Mar 2014 - May 2015

  Sales supervisor for inbound/chat support

  In my role as a Sales Supervisor for Inbound/Chat Support, I applied my analytical skills to drive sales and support initiatives. Effective communication was at the core of my responsibilities, both in English and through collaboration with a diverse team. I fostered teamwork to ensure a cohesive approach to delivering exceptional customer service and meeting sales targets. My problem-solving abilities were instrumental in addressing customer inquiries and resolving issues promptly, contributing to customer satisfaction and overall sales success. Show less

• 

  Youth for christ

  Jun 2016 - Feb 2017

  Regional manager

  As a Regional Manager, I played a pivotal role in nurturing the success of my region. I leveraged my leadership skills to mentor employees and recommend training programs, enabling them to excel in their roles. I designed strategic initiatives and established growth-oriented goals, ensuring the region's progress. Developing and implementing policies and processes were essential components of my responsibilities, maintaining operational efficiency. Overseeing the recruitment and training of new employees helped in building a strong and capable workforce, ultimately contributing to the region's overall success and growth. Show less

• 

  Concentrix

  May 2017 - Jan 2020

  Human resources recruiter

  In my role as a Human Resources Recruiter Manager, I honed my analytical skills to strategically identify top talent. Effective communication played a pivotal role as I engaged with candidates and collaborated with internal teams. I excelled in project planning, orchestrating recruitment strategies to meet staffing needs. Proficiency in English was crucial for comprehensive candidate interactions. I led screening processes, including resume evaluation and interviews, ensuring a strong candidate pipeline. My participation in job fairs bolstered our recruitment efforts. Emphasizing teamwork, I fostered a collaborative environment that streamlined the recruiting process. My problem-solving abilities were vital in resolving hiring challenges, ultimately contributing to successful staffing solutions. Show less

• 

  Partnerhero

  Feb 2020 - Oct 2021

  Support hero

  As a Customer Service Specialist, I leveraged my strong communication skills to provide exceptional support to customers. I effectively navigated Windows 10 to troubleshoot technical issues and offered support in English, ensuring clear and concise communication. My proficiency with tools like Jira Service Desk and Zendesk Support enabled me to manage customer inquiries efficiently. I demonstrated excellent email etiquette while working in a team-oriented environment, collaborating with colleagues to resolve complex problems and provide online support. My problem-solving abilities and technical expertise made me a valuable asset in delivering top-notch customer service. Show less

• 

  Mr. rekey the locksmith company

  Nov 2021 - Oct 2024

  Accounts receivable supervisor

  In my role as an Account Receivable Manager, I harnessed my analytical skills to effectively manage financial transactions. Through clear and concise communication, I coordinated with both internal and external stakeholders, ensuring the seamless flow of accounts receivable processes. I excelled in project planning, using Windows 10 to optimize the efficiency of our AR department. My proficiency in English, coupled with expertise in Accounts Receivable and Payment Card Processing, ensured accurate and timely financial operations. I employed QuickBooks for robust reporting and analysis, aiding in data-driven decision-making. My teamwork and problem-solving abilities were instrumental in resolving complex financial issues, making me a key contributor to the success of the department. Show less

• 

  Deel

  Mar 2024 - now

  Country support specialist