Experience

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  State farm

  Jan 2012 - Jan 2016

  State Farm Bank♦ In charge of 15 employees, cultivating their development to develop a high-performingdepartment, which resulted in record-breaking months, as well as years/years exceedingbusiness and customer objectives.♦ Developed EOM principals within department and assisted with transformation of streamliningprocess for vehicle loans, increasing bookings from 18-20 to 28-30 loans, approximately 35%.♦ Maintained operational effectiveness by adhering to standard operating procedures with minimalerrors, and in addition, identified opportunities to utilize advanced data and solution techniques.♦ Analyzed and reviewed employee performance data, providing coaching on-the-spot to ensuretransparency, inspire team building, and demonstrate strong leadership and business acumen. Show less State Farm Bank♦ Managed risk through review of each customer’s profile, gathering and analyzing data todetermine approval or denial of loan.♦ Gathered, collected, and maintained customer data, ensuring insulation from any data breachand that all changes adhered to procedures and regulations.♦ Created forecasts for department productivity levels, which improved teamwork and collaborationbetween departments.♦ Developed high level analysis that required extensive research and documentation for loanreviews, performing roles as both Team Lead and Senior Underwriter for vehicle loans and creditcards and averaging approximately 25 loans per hour. Show less

  • Loan Processing Manager

    Jan 2014 - Jan 2016

  • Consumer Loan Credit Analyst

    Jan 2012 - Jan 2014
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  State farm

  May 2016 - Apr 2019

  Scrum master

  ♦ Supported development and teams throughout project lifecycle to ensure clarification andresolution of any issues, providing and implementing process improvement opportunities toincrease onboarding process for new customers with 0-6 months’ tenure and reducing mail costsby $90k a year.♦ Leads analytic and reporting requirements gathering sessions with key subject matter expert businessusers, facilitates prioritization of identified requirements and is responsible for the development of allrequired BI business requirements documentation.♦ Strategically prepared campaigns, driving the timeline to ensure deadlines, communicatingeffectively and utilizing expertise of defined processes.♦ Design, develop and maintain standardized metric reporting on a routine basis, i.e., define, create,automate, and maintain operational cyclical reporting.♦ Improved reporting capabilities within environment, while assisting department with adoption ofAgile framework, which included travel and performance of virtual learning courses includingQuestion & Answer sessions.Leadership, Analytics, Project Management, Project Lifecycle, Metrics Process Improvement Show less

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  Kforce inc

  Apr 2019 - Oct 2019

  Scrum master/agile project manager

  • Lead newly formed agile teams to automate data information for mortgages to the federal reserved. This allowed for the lowering of timeline restrictions from the Federal Reserve due to the automation of data. The final data collection was received by the FR 2 weeks prior to previous submissions providing time for edits and rework if needed.

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  American express

  Oct 2019 - Sept 2021

  Release train engineer

  • Responsible for Program Increment Planning utilizing SAFe framework.• Lead bi-weekly executive briefing on metric results within the current quarter within our organization and by team. Broke down number of issues coming in, what teams they belonged to, remediation timeline and effect they have on current project timelines. Metrics provided through PowerBI with various charts and graphs to show our progress and pain point areas.• Educates and reinforces as advocate on SAFe methodology and agile framework to leadership/executive leadership and key stakeholders, ensuring team is accountable for commitments and enabling to make decisions and solve any issues that may arise.• Provide support to Scrum Master’s and their teams by removing program level dependencies and blockers. Show less

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  Kohler co.

  Sept 2021 - Jun 2022

  Senior scrum master/agile coach

  • Drive change utilizing Scrum at both the team level and enterprise level within their Agile Transformation Office during the company’s agile transformation.• Reinforce and advocate on Scrum methodology and agile framework to leadership/executive leadership and key program stakeholders, ensuring team is accountable for commitments and enabling to make decisions and solve any issues that may arise.• Selected to oversee our IT connection quarterly events with the entire IT organization showing current progress and future state. Provide guidance alongside executive leadership to provide organizational wide updates on IT and our ongoing projects and work.• Drive program level metrics and single page dashboards to provide team and leadership information that drives outcomes and conversations. Show less

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  Cisco

  Jun 2022 - May 2024

  Senior scrum leader

  • Developed program metrics dashboards to leadership with entire project overview regarding feature delivery/progress, velocity by team and overall high priority items that need attention. This provided a 20% increase in planning which enabled on time delivery of committed dates for our organization 90% of the time.• Recorded and executed educational videos around the scrum process for entire organization and \which was published on our internal site for onboarding new employees/teams, as well as those new to agile process.• Drive technical outcomes for teams within various programs/value streams by breaking down work (stories, features, etc) and removing technical risks and impediments to ensure project timelines are met with 90%+ certainly based on average velocity for teams and release trains.• Lead and participated in Value Stream Mapping workshops to help drive the appropriate outcomes and behaviors within the agile process which allows for work to be broken down easier at the team level.• Worked directly with GenAI to create and enhance our AgileBot within our organization to allow all Cisco employees to inquire about Agile and its best practices while removing the manual gap. Show less

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  Inspire

  Jun 2024 - now

  Sr scrum master