Experience

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  Chung san advertising co

  Jan 1995 - Jan 1998

  Vice president

  Led sales and design teams in conceiving, designing, and developing advertising efforts. Supervised up to 21 employees and contributed to increased annual sales from $250,000 to $2 million.

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  Pacific telecommunication corporation

  Jan 1999 - Jan 2000

  Manager of customer relations

  Supervised customer service representatives responding to customer inquiries. Directed advertising campaigns in Asian media and created effective marketing plan for product.

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  Pacific telecommunication corporation

  Jan 2002 - Jan 2004

  Webmaster/assistant database administrator

  Developed and maintained multiple OLTP systems, including Phone2Asia.com, NetComLD.com, and HelloComLD.com, using MS-SQL, ASP, JavaScript, Dreamweaver and Photoshop. Programmed and managed Windows-based telephone billing system using VB.

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  California state university

  May 2005 - now

  Technical lead, student information systems

  Reviewed, designed, and implemented software and hardware solutions to address administrative programming and system requirements. Expert in understanding business needs, focusing on the critical issues, translating them into technical specifications and implementing the application.Liaised with stakeholders to identify and document software/system purpose, work-flow issues, and output needs and determine overall functional and technical system requirements and specifications.Consulted with outside consultants, software vendors to divide and prioritize studies and work assignments, establish timelines, make recommendations, and ensure projects are completed as scheduled. Recommended innovative technical solutions that facilitated improvement in multiple systems.Researched and analyze PeopleSoft patches and fixes, conducted impact analysis as well as created test plans and coordinated user acceptance testing.Involved with all facets of the software development life cycle (SDLC) from front-end analysis through post-implementation support.Performed high-level troubleshooting and support of system issues. Identified and remedied trends. Show less