Experience

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  Legal services commission

  Sept 1997 - Sept 1999

  Finance caseworker
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  Gsk

  May 2000 - Aug 2003

  Informatics specialist

  • OpenText Content Server 9 business design and 2nd / 3rd level support

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  Roche

  Aug 2003 - Apr 2004

  Informatics specialist

  • OpenText Content Server 9 business design and 2nd / 3rd level support

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  New plymouth district council

  May 2004 - Dec 2004

  Business analyst

  • Gather compliance requirements for natural hazards

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  Te puni kōkiri

  Feb 2005 - Mar 2008

  Ecm business analyst

  • OpenText Content Server 9 design, upgrade and implementation • Re-design of training collateral resulting in 70% ECM usage increase

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  Telstraclear

  Apr 2008 - Nov 2008

  Training manager

  • Design of training collateral and delivery NZ-wide

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  Inland revenue nz

  Nov 2008 - May 2009

  Business process analyst

  • Current and future state process analysis

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  Cnooc international

  Sept 2009 - May 2010

  Ecm business analyst / project manager

  • OpenText Content Server 9 business design • Gather business requirements for ECM enhancements

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  Tesco

  Nov 2010 - Aug 2011

  Finance business analyst

  • Gather business requirements with current and future state process analysis for implementing a Corporate Tax reporting solution• Administering £300K budget

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  Department of corrections nz

  Sept 2011 - Mar 2012

  Senior business analyst

  • Gather business requirements from key internal SME’s

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  Euromoney institutional investor

  Jul 2012 - Jun 2013

  Senior business analyst

  Achievements: Identified process improvement savings of £1m / 9000 hours per year and business requirements gathering and process mapping in New York

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  Financial services compensation scheme

  Jun 2013 - Oct 2013

  Ecm business analyst

  • Analyse business requirements in consultation with users and business expert users, including requirements for ECM enhancements with current systems

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  Department of conservation (doc)

  Jan 2014 - Mar 2014

  Ecm business analyst

  • ECM solution assessment from AoG (All of Government) panel

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  Techtonics group limited

  Apr 2014 - Mar 2015

  Information management business consultant

  • OpenText Content Server 10.5 business design, implementation and configuration Achievements: Delivered an ECM Quick Start strategy presenting it to the Wellington ECM User Community

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  Stats nz

  Mar 2015 - Dec 2015

  Senior business analyst

  • Streamlined business processes improving data uploading from 5 months to 3 weeks Achievements: Completed software consolidation recommendations which reduced license costs

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  Kiwibank

  Jan 2016 - Aug 2016

  Senior business analyst

  • Go-Live implementation planning, UAT co-ordination, ticket escalation and resolution management • Completed As Is and To Be business processes and procedures• Completed business and systems requirements, user stories and functional specifications• ECM requirements for MS Sharepoint, re-organising file structure and content, uploadingbusiness processes and procedures for all of Kiwibank and NZ Post Shop staffAchievements: Successfully delivered a platform upgrade for Prezzy® and Loaded™ for Travel Gift Cards Show less

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  Ministry of justice - new zealand

  Oct 2016 - Dec 2016

  Senior business analyst

  • Gather business requirements from SME’s in Auckland, Wellington and ChristchurchAchievements: Delivered recommendations which improved accuracy and speed for National Transcription Services across MoJ

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  Tauranga city council

  Jan 2017 - Feb 2017

  Ecm senior business analyst

  • Delivered ECM enhancement business requirements in record time Achievements: Completed an internal audit of ECM systems with recommendations, a first for the Council

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  Kiwibank

  Feb 2017 - Sept 2017

  Project manager / senior business analyst

  • PM managing a $500K budget for a Compliance system and development of RFP documentation• Complete compliance business requirements in consultation with stakeholders and SME’s• Develop procurement documentation• Manage successful relationships with internal and external stakeholders and vendors• Develop process maps for current and future state, identifying pain points• PM reporting, escalation and Steer Co managementAchievements: Successful vendor assessment, leveraging business requirements Show less

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  Te puni kōkiri

  Nov 2017 - Sept 2019

  Project manager / senior business analyst

  • Complete business requirements, current and future state processes in consultation with SME’s around NZ• Develop and managed RFQ procurement process• Vendor solution assessment leveraging business requirements • Managed Governance Group with regular presentations to CEO and Executive Teams• Disaster recovery cost-benefit analysis • PM reporting, risk and issues escalation and Governance Group management • Progress presentations to the CEO and Executive Teams• Manage Change Management stakeholder impacts and training design and delivery• OpenText Content Server 16.0 administrationAchievements: Lead contract negotiations with an external vendor in the USA, maintaining a productive relationship Show less

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  Kiwibank

  Oct 2019 - Jun 2021

  Senior business analyst

  • Assessed process tools to see if they were fit-for-purpose, making recommendations to Ex-Co• Develop and managed Solutions options paper for Credit Card product• Lead BA for Compliance project, working to a tight timeframe• Gathered requirements and developed process maps for current and future state, identifying pain pointsAchievements:• Design and delivery of a Process Standards and Templates• Consolidation and launch MS SharePoint site for BA Practice Tool and Templates, a first for theBank Show less

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  Nz transport agency waka kotahi

  Jun 2021 - Nov 2022

  Senior business analyst

  • Responsible for PM Implementation planning, Risk Management and Lessons Learnt• Successfully managed, designed and delivered UAT, business, quality assurance testing processes• Responsible for pre and post go-live issue / defect resolution with two international vendors• Completed project initiation scoping focussing on problems, benefits and objectives• Lead vendor solution assessments• M365 Teams area design and delivery• Gathered requirements for business and solutions improvementsAchievements:• Delivery of a solution migration to Cloud, saving over $1m per annum ROI• Maintained solid stakeholder relationships contributing to the success of the project• Re-drafted new IM Strategy following consultation across Waka Kotahi Show less

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  Fire and emergency nz

  Nov 2022 - Sept 2023

  Senior business analyst

  • Lead BA, completing current state end-to-end processes and pain points• Created a Uniform display room for potential vendors to assess FENZ Fire Fighting gearAchievements: Reviewed and compiled a centralised uniform catalogue, uniform specifications and standards, a first for the Agency

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  Simsage

  Dec 2023 - May 2024

  Senior business analyst

  • Lead BA, completing project scoping and requirements with clients and managing their changing needs• Project Manage releases with Dev team • UAT Business testing management and bug resolutionAchievements: Brought process and structure to SaaS upgrades & releases from 5 weeks to 2 days

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  Carmony

  May 2024 - now

  Senior business analyst