
Timeline
About me
Sr. Escalation Manager at UKG. Seasoned customer support manager. Specialties include escalation and relationship management through proven strategies that improve customer experience, satisfaction, and retention.
Education

University at albany
1990 - 1994Ba spanish, biologyActivities and Societies: Alpha Epsilon Phi
Experience

Ca technologies
Mar 1998 - Mar 2000Account manager/marketing specialist
Managed objects
Apr 2000 - Apr 2003Account manager
Sun microsystems
Jan 2005 - Jan 2010Customer advocate, sun global sales and services, premium plus deliverySun Microsystems was acquired by Oracle on January 27, 2010

Oracle
Jan 2010 - Jan 2018Customer escalations manager, oim software supportSun Microsystems was acquired by Oracle and finalized on Wednesday, Januray 27, 2010.

Open heart yoga studio, inc.
Feb 2012 - nowYoga instructorJennifer’s classes are infused with rhythmic breaths, skillfully synchronized with movement for a whole body experience. Her passionate and inclusive teaching style threads together anatomy, function, philosophy, and meditation, with breath-work, flow, mindfulness, subtle body awareness, and stillness. With an additional certification in Sound Healing, and studying towards certification in Ayurvedic Nutrition, Jennifer takes a holistic approach to each student , offering guidance based on balancing the different types of energy in the body.Jennifer teaches public studio classes, privates, and through virtual class settings, and hopes each yoga experience leaves students feeling uplifted, empowered, and inspired to learn more. OFFERINGS:YogaGuided MeditationSound Healing (Crystal bowls, Tibetan Bowls, Tuning Forks)Yoga Nidra (Non-sleep deep rest)Pranayama (Breath-work)Chakra BalancingAnd coming soon: Ayurvedic Nutritional ConsultingPlease contact me directly for more information. Show less

Ukg
Feb 2022 - nowSr. customer success escalation manager
Licenses & Certifications
- View certificate

Customer service: managing customer expectations
LinkedinFeb 2022 - View certificate

Customer service: problem solving and troubleshooting
LinkedinMar 2022 - View certificate

De-escalating conversations for customer service
LinkedinMar 2022 - View certificate

Building business relationships
LinkedinMar 2022 - View certificate

Delivering bad news to a customer
LinkedinMar 2022 - View certificate

Leading virtually: vulnerability and presence when working from home
LinkedinMay 2022 - View certificate

Critical thinking
LinkedinMar 2022 - View certificate

Developing your emotional intelligence
LinkedinFeb 2022 - View certificate

Talking to customers
LinkedinMay 2022 - View certificate

Interpersonal communication
LinkedinFeb 2022
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